SELF LEARNING MODULE 1 CHAPTER 6 NONVERBAL COMMUNICATION

SELF LEARNING MODULE 1 CHAPTER 6 NON-VERBAL COMMUNICATION SUB-DISCIPLINES 1 Teamglobal©Kautilya Learning Academy of Professionals

SELF LEARNING MODULE 1 CHAPTER 6 NON-VERBAL COMMUNICATION q “Messages q Includes expressed by nonlinguistic means. ” silent behaviors, environment, artifacts, and vocal intonation. q Is a powerful mode of communication 2 Teamglobal©Kautilya Learning Academy of Professionals

CHAPTER 6 SELF LEARNING MODULE 1 SUB-DISCIPLINES ARE…. q Sub-disciplines or also known as “KOPPACT” of non-verbal communications are: Ø Kinesics(K) Ø Occulesics (O) Ø Paralanguage/Paralinguistics Ø Proxemics (P) ØArtifacticas (A) ØChronemics (C) ØTactilics (T) (P) 3 Teamglobal©Kautilya Learning Academy of Professionals

CHAPTER 6 SELF LEARNING MODULE 1 KINESICS q The different ways in which people move their bodies that include postures, gestures, head nodes and leg movements, are called Kinesics. q Gestures have been classified into three categories: Emblems, Illustrators and adaptors. 4 Teamglobal©Kautilya Learning Academy of Professionals

CHAPTER 6 SELF LEARNING MODULE 1 EMBLEMS These have direct verbal translations, like nodding of head for ‘yes’, shaking the head for ‘no’ or waving hand for “hello” or saying “bye-bye’. They are used in place of words. 5 Teamglobal©Kautilya Learning Academy of Professionals

CHAPTER 6 SELF LEARNING MODULE 1 ILLUSTRATORS q These gestures naturally accompany our speech and accentuate what we say. q These gestures have a dramatic effect. 6 Teamglobal©Kautilya Learning Academy of Professionals

CHAPTER 6 SELF LEARNING MODULE 1 ADAPTORS q These are unconscious movements of body that originate from the nervous state of our mind. q In an interview, when the candidate is nervous or uncomfortable with the questions asked, she/he may unconsciously crack knuckles, shake legs, or tap the foot. 7 Teamglobal©Kautilya Learning Academy of Professionals

CHAPTER 6 SELF LEARNING MODULE 1 OCCULESICS q This is the science of the movement of our eyes and of facial expressions. q It is claimed that in the science of body language, there are 7, 50, 000 signals , of which 15, 000 come from the face alone. 8 Teamglobal©Kautilya Learning Academy of Professionals

CHAPTER 6 SELF LEARNING MODULE 1 THE POWER OF EYES q Staring Eyes- too much eye contact that either shows superiority or lack of respect. q Too little eye contact- has multiple interpretations like dishonesty, impolite, etc. q Withdrawal q Frequently of eye contact- considered as sign of submission. looking away at people from a distance- generally an extrovert’s behaviour. q Scarcely looking at a person when in close proximity- generally an introvert’s behaviour. Teamglobal©Kautilya Learning Academy of Professionals 9

CHAPTER 6 SELF LEARNING MODULE 1 FACE “You can read his face like an open book” is a common remark made about people whose facial expressions show a lot of transparency of expressions. 10 Teamglobal©Kautilya Learning Academy of Professionals

CHAPTER 6 SELF LEARNING MODULE 1 PARALINGUISTICS q Consists of vocal tone, speed, pitch, volume, number and length of pauses, and disfluencies (“um”s, “ah”s), etc. q Paralanguage q Affects tends to be more powerful than language. how other’s perceive us- Stereotyping (e. g. , accents, vocabulary, grammar). q Influenced by culture, gender, class (intentionally or unintentionally). 11 Teamglobal©Kautilya Learning Academy of Professionals

CHAPTER 6 SELF LEARNING MODULE 1 PROXEMICS q Its is the study of the distance between people and objects. q It is also referred as science of space. Ø Intimate distance Ø Personal distance Ø Social distance Ø Public distance You are here Barrier behaviours and territory 12 Teamglobal©Kautilya Learning Academy of Professionals

CHAPTER 6 SELF LEARNING MODULE 1 ARTIFACTICS q Include clothing, jewelry, personal belongings, accessories, etc. q Communicate economic level, educational level, trustworthiness, social position, level of sophistication, economic background, social background, educational background, level of success, moral character, masculinity/femininity q Important part of first impressions 13 Teamglobal©Kautilya Learning Academy of Professionals

CHAPTER 6 SELF LEARNING MODULE 1 CHRONEMICS q The concept of time and its impact on people is the science of Chronemics. q Our use of time reflects: Ø Power/status Ø Cultural norms Ø Expectations Ø Interpersonal priorities 14 Teamglobal©Kautilya Learning Academy of Professionals

CHAPTER 6 SELF LEARNING MODULE 1 TACTILICS q Tactilics q It is the science of touch language. includes touching self, others, and objects. q Research Ø Bodily shows two kinds of touch language” Contact Ø Touching with hands 15 Teamglobal©Kautilya Learning Academy of Professionals

CHAPTER 6 SELF LEARNING MODULE 1 9 TYPES OF NON VERBAL COMMUNICATION USED BY PROFESSIONALS Nonverbal communication plays a key role in lots of professions too, including… q. Morse q. Use code of flags q. Signing q. Tic-tac- used by referees used by on-course q. Trading signals q. Wearing a rank specific uniform q. Service and betters on horses in the UK specific uniforms q. Size q. Wearing or site of an office kind Teamglobal©Kautilya Learning Academy of Professionals Regiment a uniform of any 16

CHAPTER 6 SELF LEARNING MODULE 1 NON VERBAL COMMUNICATION SKILLS FOR SELLING q When selling to customers, your non-verbal communication skills - such as active listening and interpreting non-verbal cues are just as important as what you say. q Developing these skills will help you understand what your customers want, so you can offer them the most suitable products and services. 17 Teamglobal©Kautilya Learning Academy of Professionals

SELF LEARNING MODULE 1 q Listening CHAPTER 6 Skills: Listening to your customer to discover their needs helps you suggest appropriate products or services to meet those needs. Active listening is the process of confirming what you think your customer has said, and meant, by observing their verbal and non-verbal cues. q Understanding Non Verbal Cues: Interpreting your customer's non-verbal signals and behaviours allows you to read their attitude and better understand their needs. Projecting the right non-verbal cues yourself can help your customer feel at ease. 18 Teamglobal©Kautilya Learning Academy of Professionals

CHAPTER 6 SELF LEARNING MODULE 1 TEST YOURSELF: q Communication without words is called…? a. silent speaking b. verbal communication c. interpersonal communication d. nonverbal communication 19 Teamglobal©Kautilya Learning Academy of Professionals

CHAPTER 6 SELF LEARNING MODULE 1 TEST YOURSELF: q Communication through the use of space…? a. kinesics b. Proxemics c. Tactilics d. Paralanguage 20 Teamglobal©Kautilya Learning Academy of Professionals

CHAPTER 6 SELF LEARNING MODULE 1 TEST YOURSELF: q Nonverbal behaviors that convey emotions…? a. Illustrators b. Adaptors c. Regulators d. Affect Displays 21 Teamglobal©Kautilya Learning Academy of Professionals

CHAPTER 6 SELF LEARNING MODULE 1 TEST YOURSELF: q. A person’s appearance based on clothing, hair, or artifacts is called…? a. Proxemics b. Kinesics c. Object Language d. Tactilics 22 Teamglobal©Kautilya Learning Academy of Professionals

CHAPTER 6 SELF LEARNING MODULE 1 TEST YOURSELF: q Use of time is called…? a. Chronemics b. Paralanguage c. Tactilics d. Kinesics 23 Teamglobal©Kautilya Learning Academy of Professionals

CHAPTER 6 SELF LEARNING MODULE 1 TEST YOURSELF: q Tactilics refers to use of…. ? a. Space b. Time c. Voice d. Touch 24 Teamglobal©Kautilya Learning Academy of Professionals

SELF LEARNING MODULE 1 CHAPTER 6 25 Teamglobal©Kautilya Learning Academy of Professionals