SECTION Becoming A Good Virtual Leader BECOMING A
SECTION Becoming A Good Virtual Leader
BECOMING A GOOD VIRTUAL LEADER • "No great manager or leader ever fell from heaven; it's learned, not inherited. " - Tom Northup • "A boss creates fear, a leader confidence. A boss fixes blame; a leader corrects mistakes. A boss knows all; a leader asks questions. A boss makes work drudgery; a leader makes it interesting. " -Russell H. Ewing • “A leader leads by example, not by force. " --Sun Tzu RUNNING ON AUTOPILOT - SECTION 5 – BECOMING A GOOD VIRTUAL LEADER 2
BECOMING A GOOD VIRTUAL LEADER • "Early on I realized that I had to hire people smarter and more qualified than I was in a number of different fields, and I had to let go of a lot of decision making. I can't tell you how hard that is. But if you've imprinted your values on the people around you, you can dare to trust them to make the right moves. " -Howard Schultz RUNNING ON AUTOPILOT - SECTION 5 – BECOMING A GOOD VIRTUAL LEADER 3
IMPARTING YOUR COMPANY VALUES: EXPLAINING THE BIG PICTURE • Explain the overall goal and vision of the company • • Explain the goal of their work You want to create one cohesive unit. All parts are needed to create a super strong company • Make them feel needed and appreciated • “It is amazing what you can accomplish if you do not care who gets the credit. ” - Harry S. Truman RUNNING ON AUTOPILOT - SECTION 5 – BECOMING A GOOD VIRTUAL LEADER 4
TRAIN THEM AND GET OUT OF THE WAY • "In most cases being a good boss means hiring talented people and then getting out of their way. " - Tina Fey • "The best executive is the one who has sense enough to pick good men to do what he wants done, and self-restraint to keep from meddling with them while they do it. " - Theodore Roosevelt RUNNING ON AUTOPILOT - SECTION 5 – BECOMING A GOOD VIRTUAL LEADER 5
TRAIN THEM AND GET OUT OF THE WAY • “Don't hire a dog, then bark yourself. ” - David Ogilvie • Example: how I lost a really good employee because I micromanaged Nica without even realizing it… • • 45 min feedback on each blog post nitpicking over tiny things. “There are many organizations that fret over small, direct expenses, yet have no misgivings about keeping staff tide up in a conference room for hours. ” - John Arnold RUNNING ON AUTOPILOT - SECTION 5 – BECOMING A GOOD VIRTUAL LEADER 6
LACKING SOMETHING? • Can you fix the problem in 30 days? Unreliable internet • Can you pay them a monthly allowance to upgrade? • Typing speed to low • Pay them an hour a day to use ratatype. com • • Some things you can’t fix… move on Bad English/Grammar • Refusal to use tracking software • Not a good culture fit • RUNNING ON AUTOPILOT - SECTION 5 – BECOMING A GOOD VIRTUAL LEADER 7
TREAT YOUR TEAM LIKE GOLD • Pay for training hours/time spent on self development • Skillshare, udemy, specific courses for their job title • Yearly 10% raise • If they have been a great employee and have met milestone goals • Christmas bonus • Typically a couple hundred dollars (after 1 year with company) • 13 th month bonus (after 6 months with company) • 10 days PTO (one lump amount for vacation and sick time) • Unlimited non paid time off (with notice) • Respect religious/country holidays (Government holidays, Christian, Muslim) RUNNING ON AUTOPILOT - SECTION 5 – BECOMING A GOOD VIRTUAL LEADER 8
PAY THEM WHAT THEY ARE WORTH • “Price is what you pay. Value is what you get. ” - Warren Buffett RUNNING ON AUTOPILOT - SECTION 5 – BECOMING A GOOD VIRTUAL LEADER – SOURCE: HTTPS: //BLOG. ONLINEJOBS. PH/FILIPINO-VIRTUALASSISTANTS-SALARY-GUIDE-2019 -UPDATE 9
ASK THEM ABOUT THEIR LIVES • Ask how they are doing weekly How do you like your job so far? • What is the best thing about your job? • Which task do you hate the most? • Why? • • Ask about their life outside of work Hobbies • Family • Kids • Pets • RUNNING ON AUTOPILOT - SECTION 5 – BECOMING A GOOD VIRTUAL LEADER 10
BE KIND • To handle yourself, use your head; to handle others, use your heart. - Eleanor Roosevelt Example: Jamalia’s family store was destroyed • Example: Aubrey wanted to become a nurse • • “Most likely, the problem won't be around any year, but my reputation of how I dealt with it will. ” - Whitney Cummings Example: Teo’s SEO job offer • Example: Employee stealing intellectual property • RUNNING ON AUTOPILOT - SECTION 5 – BECOMING A GOOD VIRTUAL LEADER 11
HIRE CORRECTLY FROM THE START (PART 1) • Creating a killer job description • • • Write your job description in the style of your “office environment” Explain exactly how long the job posting will be active Explain what the next step will be Hide a “pink elephant” somewhere (1 st test) Require your “pink elephant” to be included in a creative subject line (2 nd test) Minimum job requirements you should add to each job description: • Fluent written English • A reliable, high-speed internet connection • A reliable computer • A willingness to use Hub. Staff to track all of your hours while you work • The ability to type at least 40 -50 WPM (words per minute) • Microphone & Webcam (could be cell phone if not job critical) • Ability to work without having to care for a child/adult during “tracked” time RUNNING ON AUTOPILOT - SECTION 5 – BECOMING A GOOD VIRTUAL LEADER 12
EXAMPLE: ARTICLE WRITER RUNNING ON AUTOPILOT - SECTION 5 – BECOMING A GOOD VIRTUAL LEADER 13
EXAMPLE: ARTICLE WRITER RUNNING ON AUTOPILOT - SECTION 5 – BECOMING A GOOD VIRTUAL LEADER 14
EXAMPLE: ARTICLE WRITER This job requires, at a very minimum: 1) 100% perfect, fluent written English (no syntactical, grammatical, spelling errors or use of slang incorrectly) 2) A reliable, high-speed internet connection 3) A reliable computer 4) The ability to research even the most unfamiliar topics, and the ability to write a high-quality article teaching that topic to others (similar to a research paper — I have detailed training for this) 5) A willingness to use Hub. Staff to track all of your hours while you work 6) The ability to type at least 40 -50 WPM (words per minute) 7) A willingness to proofread your own work and upload it to the website 8) A willingness to find royalty free pictures that are relevant and engaging for the article 9) A willingness to learn how to create SEO optimized articles (If any of these sound daunting, please don't worry. I have in-depth video training that will show you exactly how to do each one. Also, I am always here for questions you may have) RUNNING ON AUTOPILOT - SECTION 5 – BECOMING A GOOD VIRTUAL LEADER 15
EXAMPLE: ARTICLE WRITER RUNNING ON AUTOPILOT - SECTION 5 – BECOMING A GOOD VIRTUAL LEADER 16
SECTION 5 HOMEWORK “RIP IT APART/ KEEP GOING…” • • • Create your job description for your first hire. Take your second task (from section 4 homework) and try to break it • Give it to a “stranger” to go through it with a highlighter • Fix (make incredibly clear) any areas that are highlighted or where someone got stuck/confused Take your third easily handed off task from your task discovery list and create your training for that task • This should be the next task that gives you the most time in the same job category as the first and second task • (Example: Admin/VA) Make a video for that task • Upload it to You. Tube, Google Drive, Vimeo (etc. ) Create your training outline with screenshots for that task • Every click or movement of the mouse needs to be documented by screenshot. If you have to make a mental decision write down VERY DETAILED how you make that decision as well (try to make a decision tree for this) Link the outline with screenshots to the outline with video (so it is right in the document for them to find) RUNNING ON AUTOPILOT - SECTION 5 – BECOMING A GOOD VIRTUAL LEADER 17
END OF SECTION 5
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