Seattle King County Healthcare Industry Leadership Table HILT

Seattle King County Healthcare Industry Leadership Table (HILT) Lunch & Learn Webinar series presents: The WACH’s MA Apprenticeship 2 -3: 00 p. m. on October 24, 2019

Follow along with a video of the Webinar: https: //www. youtube. com/watch? v=sv 9 LCz. Lbs 3 w&feature=youtu. be

Who We Are The Washington Association for Community Health Mission: To strengthen and advocate for Washington’s Community Health Centers as they build healthcare access, innovation and value ü The Associations apprenticeship programs ü Funded and governed separately ü Available to any healthcare provider in WA and nationwide

Registered Apprenticeships in High. Demand Healthcare Professions Medical Assistant q q q Dental Assistant q 2000 hours of on-the-job training = 1 year of PAID full-time employment with mentoring by an experienced DA coach q 420 hours of online coursework q 7 in-person lab days with an expert instructor q Tuition of $5750 paid by employer 2000 hours of on-the-job training = 1 year of PAID full-time employment with mentoring by an experienced MA coach 410 hours of online coursework 3 in-person lab days with an expert instructor q Graduates are qualified to sit for their national MA certification exam q Tuition of $3750 paid by employer q Graduates earn college credits through a WA state Community College at no additional cost Chemical Dependency Professional q Pilot launch: Fall 2020

Investment, Retention, Returns Higher Retention Rates q 96% of graduates are STILL with their employer No Re-Training Costs q Organizational procedures are learned from the start Retain Valuable Employees q Lower-level clinical or non-clinical incumbent staff can become certified while working full time q Employment contracts secure employees, ensuring ROI 208 Apprentices Currently Enrolled 403 Graduates to Date 100% CMAA Exam Pass Rate since 2017 40 Participating Employers 9, 625 College Credit Hours Awarded since 2017

Contact Info: Washington Association for Community Health Katherine Lechner Workforce Development Manager KLechner@wacommunityhealth. org (360) 786 -9722 ext. 239 The Association’s Offices 101 Capitol Way N. , Suite 200 Olympia, WA 98501

International Community Health Services Who We Are Mission: Deeply rooted in the Asian Pacific Islander Community. ICHS provides culturally and linguistically appropriate health and wellness services and promotes health equity for all. 11 locations throughout Seattle/King County Serves 31, 841 patients 3 of 4 patients are low income 81% person color 53% need interpretation services Serves 50+ languages other than English

International Community Health Services Why MA Apprenticeship ICHS Strategic Plan: Continue to develop and implement effective strategies for recruitment, training, and retaining staff that are reflective of the patients and communities we serve. Turnover Report for MAs 2015 – 20% (8 staff) 2016 – 24% (11 staff) 2017 – 13% (7 staff) 2018 – 16% (10 staff) 2019 – 15% (10 staff)

International Community Health Services MA Apprenticeship Program MA-A Program History 2017 – Pilot Year 2018 – Second Pilot Year 1 internal staff (hired) By the Numbers: Cost Salary w/benefits: $46, 500 MA-A Training Cost: $3, 750 5 -6 weeks intensive training on workflows and EHR (new MAs) Supervisor spend an additional 5 hours/month to keep track of progress of the MA-A curriculum No loss of production MA-A sign a two year contract 1 internal staff 2019 – 4 sites 2 internal staff 2 external applicants

International Community Health Services MA Apprenticeship Program Pros: Saves time/money for recruitment Easy transition for regular employment at ICHS Career ladder for staff Additional hand in the clinic Candidates stay rooted in their communities Cons: Additional effort to teach, train and co-sign in the EHR system for MA trainers No space/computers

Contact: Dante Batingan VP of Administrative Services danteb@ichs. com 206 -788 -3655 ICHS Administrative Offices 720 8 th Ave S Second Floor Seattle, WA 98104

Swedish Medical Group Laurie Rogoff BSN, BA, RN Clinical Nurse Educator Department of Nursing

Apprentices within SMG Two active public cohorts Planning for January 2020 Summer 2020 April: four apprentices Six apprentices Private cohort: 12 -20 apprentices October: four apprentices

Chief Nursing Officer champion Approval from Regional Medical Directors Required Support Program coordinators working directly with clinic leadership

Apprentices participate in a rigorous interview process All apprentices are paired with a trained MA preceptor Why It Works • MA preceptors must meet initial program requirements and be endorsed by a manager or supervisor • Specialized training class required • Preceptors receive a $1 differential while actively precepting Attending the 10 -day new caregiver orientation is required • Apprentices receive an additional two days of "MA 101" training prior to starting in the clinic Regular check-ins and observations are scheduled • Six weeks, three months, six months, and more if necessary

Clinic Participation THE CLINIC SUPERVISOR(S), MA APPRENTICE PRECEPTOR (COACH), AND PARTICIPATING PROVIDER MEET WITH THE SMG PROGRAM COORDINATORS PRIOR TO THE APPRENTICE STARTING IN ORDER TO REVIEW THE PROGRAM REQUIREMENTS. MA APPRENTICES PARTICIPATE IN LAB AND SPECIALTY CARE ROTATIONS TO MEET THE SKILL REQUIREMENTS CLINIC SUPERVISOR AND MA PRECEPTOR BOTH ATTEND THE KICK-OFF EVENT

Budget Considerations Additional coverage/staff provided for MA preceptors attending training classes Cost of program coordinator Cost of premium pay for MA preceptors Tuition cost ($3750) paid for by the organization MA apprentices receive a salary and full benefits for the year they are employed as an apprentice Apprentices who leave the program early, or do not complete the two-year work agreement are required to repay prorated program costs to SMG