Scottish Qualifications Authority Christine Keenan Qualifications Manager Vocational

Scottish Qualifications Authority Christine Keenan Qualifications Manager Vocational Qualifications in Hospitality/Professional Cookery/Travel &Tourism/Events/Retail/Logistics & Transport

HN Reviews -Update w Implementation August 2012 w Processes to date

HN Travel & Tourism – main changes w Combination of frameworks – HNC/D Travel and Tourism – More flexible structure w New mandatory unit covering employability (replaces DSPE) w Deletion of 4 technical units now dated w New units in business travel and airport/airline operations w Revised Graded Units to reflect combined framework

HNC Travel and Tourism - mandatory Mandatory units: Unit Code title SCQF level Credit Value Structure of the Travel and Tourism Industry DJ 9 W 34 7 1 Applying Marketing DK 0 E 34 Principles in Travel and Tourism 7 1 Creating a Culture of Customer Care DJ 42 34 7 1 Preparation for Employment in Travel and Tourism Xxxx xx 7 1 New Combined Travel Xxxx xx & Tourism: Graded Unit 7 1

HNC Travel and Tourism – options Limited options (ie must choose topic but choice in specific unit) in w Product knowledge w Communication w Applied technology Options – free choice Travel services Tourism services Languages Management etc

HND in Travel and Tourism - mandatory Mandatory units: Unit title Structure of the Travel and Tourism Industry Influences on the Travel and Tourism Industry Applying Marketing Principles in Travel and Tourism Marketing Planning in Travel and Tourism Creating a Culture of Customer Care Planning and Sustainable Development in Tourism Preparing for Employment in Travel and Tourism Tour Operations New Travel & Tourism: Graded Unit 2 New Travel and Tourism Graded Unit 1 Unit Code Credit Value DJ 9 W 34 SCQF level 7 DK 08 35 8 1 DK 0 E 34 7 1 DK 04 35 8 1 DJ 42 34 7 1 DK 02 35 8 2 Xxxx xx 7 1 DJ 9 P 35 Xxxx xx 8 8 2 2 Xxxx xx 7 1 1

HND in Travel and Tourism - Options w Limited options – Product knowledge – Communication – Applied technology – Management and Enterprise Options – free choice Travel services Tourism services Languages etc

HNC/D Hospitality/Professional Cookery – main changes w Sustainability – new unit/embedding combination of both w Mandatory? w Strengthening of management and leadership and customer service in key units w Refresh of accommodation management unit w Financial Accounting – moved to option grouping

SQA qualifications in Hospitality and possible progression pathways Pre-employment SCQF SQA National Courses and Group Awards Pre-employment and development Higher Education 8 HND Hospitality Management Professional Cookery Events Management 7 HNC Hospitality Professional Cookery Events 6 5 4 3 Workforce Development Safe and Legal Occupational/CPD PDA in Accommodation Management SVQ level 4? HN Food Hygiene Intermediate SVQ Level 3 Hospitality Supervision and Leadership SCQF 8 7 Professional Cookery Higher Professional Cookery National Certificate Professional Cookery Licensing Qualifications Scottish Certificate for Personal Licence Holders Higher Food Hygiene for the Hospitality Industry Intermediate 2 Creative Cake Production Hospitality: General Operations Hospitality: Practical Cookery Hospitality: Professional Cookery Hospitality Skills for Work National Certificate Hospitality Professional Cookery Licensing Qualifications Scottish Certificate for the Responsible Service of Alcohol Scottish Certificate for the Responsible Sale of Alcohol Intermediate 2 Food Hygiene for the Hospitality Industry SVQ Level 2 Professional Cookery Food and Beverage Service Front of House Reception Housekeeping Food Production and Cooking Hospitality Services Kitchen Services Intermediate 1 Hospitality Practical Cookery Hospitality Skills for Work National Certificate Hospitality National Progression Award Bakery Intermediate 1 Food Hygiene for the Hospitality Industry SVQ Level 1 Accommodation Services Food Prep and Cooking Food and Beverage Service Hospitality Services Access 3 Hospitality Practical Cookery Access 3 Food Hygiene for the Hospitality Industry 6 5 4 3

Recent developments • Professional Development Award (PDA) in Accommodation Management • Target Market – Executive/Head Housekeepers • Small business owners who provide accommodation on a commercial basis, Guest Houses/B&B • On-line delivery and assessment • Made up of HN units

SQA qualifications in Travel and Tourism and possible progression pathways (Oct 2011 CURRENT) Pre-employment SCQF Pre-employment and development SQA National Courses Further/Higher Education HND Travel and Tourism Events Management Activity Tourism 8 Workforce Development Occupational/CPD Safe and Legal SVQ Level 4 Management Customer Service PDA SCQF 8 Accommodatio n Management Project Management Leadership and Change Managing Self and Others HNC Travel Tourism Events Activity Tourism 7 6 Higher Travel and Tourism Retail Travel PDA Managing Resources and Quality 5 4 SVQ Level 3 Management Customer Service 3 Licensing Qualifications Scottish Certificate for Personal Licence Holders 6 Higher Food Hygiene SVQ Level 2 Team Leading Customer Service National Certificate Travel and Tourism Events Co-ordination Activity Tourism (under dev) Intermediate 1 Travel and Tourism National Progression Award Activity Tourism 7 Managing Self and Others National Certificate Travel and Tourism Intermediate 2 Travel and Tourism Selling Overseas Tourist Destinations HN Food Hygiene Intermediate Licensing Qualifications Scottish Certificate for the Responsible Service of Alcohol Scottish Certificate for the Responsible Sale of Alcohol 5 Intermediate 2 Food Hygiene SVQ Level 1 Customer Service Intermediate 1 Food Hygiene 4 Access 3 Food Hygiene 3

SQA qualifications in Travel and Tourism and possible progression pathways (Future) Pre-employment SCQF SQA National Courses and Group Awards Pre-employment and development Further/Higher Education HND 8 Travel and Tourism Events Management Activity Tourism 7 Travel and Tourism Events Activity Tourism Workforce Development Occupational/CPD SVQ Level 4 Management Customer Service PDA Accommodation Management • Project anagement. L • Leadership and Change Managing Self and Others HNC 6 National Certificate Travel and Tourism Safe and Legal PDA Managing Resources and Quality Managing Self and Others SVQ Level 3 Management Customer Service SCQF 8 HN Food Hygiene Intermediate Licensing Qualifications Scottish Certificate for Personal Licence Holders 7 6 Higher Food Hygiene 5 Skills for Work: Travel and Tourism National Certificate Travel and Tourism Events Co-ordination Activity Tourism SVQ Level 2 Team Leading Customer Service Licensing Qualifications Scottish Certificate for the Responsible Service of Alcohol Scottish Certificate for the Responsible Sale of Alcohol 5 Intermediate 2 Food Hygiene 4 Skills for Work: Travel and Tourism SVQ Level 1 Customer Service Intermediate 1 Food Hygiene 4 Access 3 Food Hygiene 3 National Progression Award Activity Tourism 3

Future Development w PDAs?

Professional Development Award (PDA) – Design Principles w w w w Available at SCQF levels 6 -12 Made up of at least 2 units At least 12 SCQF points at level 6 At least 16 SCQF points at level 7 and above Can be made up of mandatory and or optional units Will be aligned to NOS or other professional standards Normally for those already in career or vocation Assess and certificate progression in a defined set of occupational skills

Contact details Christine Keenan— Qualifications Manager 0845 213 5463 christine. keenan@sqa. org. uk