School of something Leeds University Library FACULTY OF

School of something Leeds University Library FACULTY OF OTHER Lib. QUAL+ at Leeds - one year on Pippa Jones Head of Customer Services, Leeds University Library January 2007

One year on What have we learned about? • Planning the survey • Monitoring progress • Analysing the results • Reporting • Next steps

Planning the survey When? • April 2006 What? • 5 local questions? How? • Library Survey Group Who? • Library staff • Disciplines

Disciplines Population and Respondents by customised discipline

Going live • Mail box • Monitoring progress • Comments 865 respondents Topic Resources Estates Services E-resources General Staff Opening hours Behaviour Equipment Information skills Comments 246 186 160 156 140 139 129 89 64 28

Analysing the results • Radar charts • Adequacy gaps • Frequency of library use – bar charts • Demographic data • Comments • Further analysis – 4 faculties

Core questions summary All respondents – 2231 Ugrad – 1462 Postgrad – 504 Academic – 183 Staff - 98 Library staff - 84

Core questions - respondent type Undergraduate – 1462 Postgraduate – 504 Academic – 183

Most important services Highest mean desire 1. IC 1 - Making electronic services available from home or office – all 2. IC 2 - Library web site enabling me to find information on my own – 3 rd UG, 4 th PG and Acad 3. IC 8 - Print and/or electronic journal collections I require for my work – 2 nd Acad, 3 rd PG, 6 th UG 4. IC 4 -The electronic information sources I need – 2 nd PG, 3 rd Acad 5. IC 5 - Modern equipment that lets me easily access needed information – 4 th UG, 6 th PG 6. IC 6 -Easy to use access tools that allow me to find things on my own – 5 th UG, 6 th PG, 5 th Acad

Reporting Know your target audience: • Library Strategy Group - Strategic direction of service • Academic staff - Managing expectations • Students - Operational issues • Library staff - Opportunity to thank

Benchmarking SCONUL libraries Leeds University Library

What next? • Action plan – in process • 2 year planning cycle • Lib. Qual+ survey every year • Further investigations: - opening hours - electronic resources - library premises plan

Any questions? Contact : Pippa Jones, Leeds University Library p. f. jones@leeds. ac. uk