Scentsy Quick Start Presented by Jodie Farmer Scentsy

Scentsy Quick. Start Presented by Jodie Farmer Scentsy Independent Super Star Director

You’re a Scentsy Consultant! NOW WHAT? ? ?

Who’s Who in Scentsy O O O O Sponsor – the person you are signed up under Upline – people between your Sponsor & your Director Frontline – Someone you sponsored directly. Downline – Anyone who you sponsored or anyone they sponsor or that their recruits sponsor in the future. Director – The person responsible for your Team (I am responsible for the Team Aspire and you are a member of my Team). Group – Everyone in your Downline regardless of level or team. Team – Once you promote to Director your downline becomes your team. As new Directors promote in your Downline, their Downline will become their Teams. The difference between “group” and “team” is: Group is everyone in your downline. Team is everyone in your downline minus your Directors and their teams.

Important Terms O PRV= Personal Retail Volume O GWV = Group Wholesale Volume O TWV= Team Wholesale Volume O PWV= Personal Wholesale Volume O Sales Bonus – Any month you have $2, 000 or more in PRV you get a 5% bonus commission. That’s 30% on your PRV for that month!

What’s Your Goal? Do you want to stay home with your KIDS? Do you want an extra $300 a month for SHOPPING? Do you want a full-time income and FIRE YOUR BOSS? Do you want to be able to afford that NEW CAR or HOUSE? Do you want to TRAVEL? What do you want ? ? ? …

Set Your Goals and Remind Yourself Every Single Day! Recruit 1 person each month! Schedule at least 1 party each week.

Goal Worksheet O O O O When setting your goals, it is important to recognize your strengths and your weaknesses. No one is perfect, and we all make mistakes. We all have things we wish we could do better. So one of your goals may be something you wish to improve on. IE- responding to your emails is very important to your business. If you are not timely in doing this, you may loose a party, sale, recruit or let a team member down. Try to set a “goal” that you will reply to all emails within 24 hours. Answer these questions. What do I want to do more of? _________________________________________________________________________ What do I want to be better at? _________________________________________________________________________

Do it right Get Organize d • Read your Start Up Guide! • Develop a Contact Database and Follow up Plan • Make a list of everyone you know. • Keep your monthly calendar, catalogs and business cards with you at all times. • Open a Scentsy bank account • Change your voice mail message to let people know you sell Scentsy and have a message pad by your phone. • Make sure your contact information is on ALL literature you pass out.

Plans Work Plan • Schedule Your Launch or Relaunch Party and book at least 3 parties from it • If you’re a Scentsy Veteran schedule an open house to launch the new Fall/Winter Products • Develop Your To Do Lists • Make 5 calls to potential hosts each day • Post something on a social network like Facebook every day • Create and promote Holiday Specials • Create your list of 100 • Purchase the WOTM

Know Your Produc t • People want to buy from knowledgeable consultants • Study the catalog • Make Recommendations to Customers • Substitute product when necessary • If you don’t know the answer be honest, find it and get back to them • Learn the Combine and Saves to save your customers money!

Sponso r • Write a Great Story • Move from Bothering to Blessing • Have fun at your events • Take only what you need to a party and “Wrap it Up” quickly • Give your Hostess the Party and the Bookings if he/she joins that night. • Don’t be afraid to Sponsor. Your Team will help you!!!

Ways to Market Scentsy Home Parties Basket Parties Personal Website Fairs/Events/Shows, etc. Fundraisers for school, church, etc. Donation of items for local charities and notfor-profits O Social Networking O Displays – Dog groomer, hair dresser, Humane Society, etc. O O O

Follow the Rules O Consultant Policies and Procedures - https: //workstation. scentsy. us/CMSImages/files/Re source%20 Library/Scentsy, %20 Inc. %20 Document s/Policies_and_Procedures_FINAL_DEC_2010. pdf O Retailing Policy - https: //workstation. scentsy. us/CMSImages/files/Re source%20 Library/Scentsy, %20 Inc. %20 Document s/Scentsy_Retail_Policy_ENG. pdf O Scentsy Advertising Policy - https: //workstation. scentsy. us/CMSImages/files/Re source%20 Library/Scentsy, %20 Inc. %20 Document s/NEW%20 Scentsy_Ad_Policies. pdf

Print Materials O You may use the Scentsy Independent Consultant logo and trademarks on any item that you print on your own printer without limitation. O You may NOT use the Corporate logo on anything. O If you want to use an outside printer you can, but you must first get the design approved by Scentsy and then the printer must complete the LIMITED PERMISSION TO REPRODUCE SCENTSY INTELLECTUAL PROPERTY form available on your workstation. O You can buy preapproved marketing materials from Scentsy Success. I watch the site regularly for sale and clearance items.

What do I need vs. want? Best Business Supplies to Purchase Catalogs and or Mini Catalogs Business Cards Magnet Stock Car Decals Host/Join Brochures Wearable Scentsy Spatulas They can’t buy what they don’t see Give them to everyone you know No one every throws a magnet away Effortless Advertising where ever you are! Should go in Every Party Order They’ll know you’re a consultant! Perfect Hostess Gifts. Can sell them too!

Scent Events You have a party booked so now what?

The Hostess Packet O O Catalogs and Order Forms Hostess Letter/Challenge Monthly Scent/Warmer Flyer Guest List with self addressed stamped envelope § O O O O Mail the invitations yourself so you’ll be sure they are sent. It may cost you a bit for postage but the additional attendance will far outweigh the cost. Extra Invitations for those they forgot. Your business card/magnet Host/Join Brochures Mini Tester Bag for advance orders Tips for Having a Successful Scentsy Party You Know More People Then You Think Hostess wish list

My Hostess Challenge O O O Invite 40+ guests (send me your guest list with contact info) Collect $150 in outside orders before your event Get 3 friends to book a Scent Event from your event Ask about the Scentsy Business Opportunity Close the Party the date it is held Have product sales of $400 or more O O O Complete 1 of 6 – Get a FREE Scent Circle Complete 2 of 6 – Get a FREE Bar or Travel Tin Complete 3 of 6 – Get a FREE Scent Pak Complete 4 of 6 – Get a FREE Plug-in Warmer Complete 5 of 6 – Get a FREE Mid-Size Warmer Complete 6 of 6 – Get a FREE Full Size Warmer and Bar

The Online Party O Create their party right away O O regardless of whether it is a Home or Basket Party. Use the evite system so they can market their party via email, Facebook, Twitter, etc. Boost sales by allowing them to get orders from people who can’t attend. Guests who order online will pay for their order and it will be shipped directly to them. They will pay for shipping at the time of order. Be sure to show the party on your workstation. You always want at least one or two parties showing up on your website. Look busy and you’ll be busy!

What do you bring to a party? One of each product Catalogs for everyone Order Forms Scent Testers Extension cord Scent Ranking Sheets Calculator or Cheat Sheet New consultant packets Hostess Gift – Just because Scent/Warmer of the Month products and/or flyers Hostess Packets Calendar Tablecloth Money bag & some cash Door-prize Drawing slips Pens Coffee Beans Give each Customer at your party- a Door Prize Slip, a Catalog, an Order Form, a specials flyer, a pen and a Scent Ranking Sheet

Product Setup and Display No two displays are ever the same for me. It depends on the size of the area, number of guests, etc. But I always… O Call the hostess a few days ahead and ask how many are O O O O coming and if he/she has a table. Get there at least a half an hour before the show to set up. Have my catalogs already “prepared” before I get there stuffed with everything they’ll need to sample the scents and order. Have at least one of every product to display. Warm a strong scent that will show great Scentsy is! Spread testers throughout the room so they are easy to get to Place Host and Recruit signs throughout the room. Wear my Scentsy Recruit or Fundraiser button and my Scentsy Diva shirt Pass around a room spray and fragrance foam so they can try them out. Before I did this, I hardly ever sold them!

The Presentation KISS AND SHORT!!! Be sure to cover Buy, Host, Join but… § § § Long presentations not only bore guests, but actually sometimes make them angry! Happy guests are more likely to book a party Potential recruits will see it doesn’t have to take a lot of time to make $$$ You will make more money per hour Less food…something sweet and something salty to eat. Easier on the hostess and people will buy 40% more if there is less food to eat.

Payments At some point during the presentation, be sure that guests know that you can take credit cards. This will often bump your sales significantly. O Cash O Credit Cards: gather ALL information on Order Form plus the 3 - digit code on the back of their card: VISA/Master Card/American Express/Discover. If they’re present have them sign the order form. O Checks payable to you: Deposit right away & make sure there is a phone number on all checks! You may want to add a “returncheck fee” to your price list in case you receive any returned checks (find out how much your bank charges you and then you can charge that amount to your customers if you have a problem)

What About Games? Whether or not you play games is entirely up to you. If you want to play…there are tons to choose from… O The Scentsy Story Game O Door prizes O Balloon Game O Match the Hostess O Word Scramble O Purse Game O Or…make up your own

Get Those Bookings! Offered a party but no takers? Maybe a little extra “Booking Reward” will help them decide O Additional Free Product – i. e. Plug-in, 3 -pack, Solid perfume, whatever you like. O Extra Half price item. O Hostess Never Pays Full Price Again. i. e. Once you’re a hostess, you always get 10% off Scentsy from you! O Ask them to book when they bring you their order at the party. You would be surprised at how many say yes!

After the Party O Calculate Hostess Rewards based on product sales for the orders on hand give the amounts to the hostess so she can shop for her rewards while you clean up. O Use the time while you’re cleaning up to chat about the opportunity and do your best to recruit. Let them know what you made on the party and they’ll see just how easy it is. O If they don’t join, set a date for the next party instead. O Give the hostess a copy of the orders but be sure to take all orders and money with you when you leave. § § If for any reason the hostess does not close the party, you can still submit the party with what you have and fulfill guest orders. It doesn’t happen often but it does happen. This is another reason it is so important to have contact information for each guest. O Thank the hostess again! O All in all, it shouldn’t take more than a few hours start to finish.

Close the Party O With any luck your hostess will do this at the party. But if not, don’t let it go too long. Close all parties within 1 week. The guests want their Scentsy and if the Hostess takes too long to close, they’ll get anxious and you’ll lose your reputation. O Submit parties to Scentsy as soon as you close. O Scentsy MUST ship your order within 10 business days.

Things to Note… O A Party (Basket or Home), Fundraising or Fair and Show order must be O O O $150 or more to be entered as a party and qualify for free shipping and hostess rewards. Only after you have $150 in product entered will hostess rewards be calculated and displayed at the left. Sales Tax: Calculate sales tax based on where the order will be shipped. For order shipped directly to the customer, be sure to charge the customer shipping. 10% of the order with a minimum of $5. 00. Add shipping first then sales tax. Review the order carefully while the guest is still there. You will avoid errors later when entering. Be you have contact information if there is a problem with their order. Email addresses are key to your success. If they have one, get it from them! Credit card amounts are held when you put the card information in the system not when the order is submitted.

Entering Orders O Business Supply items can be added to a Party Order but not the reverse. O The type of order you select in the system (i. e. Party, Basket, Fair, etc. ) is for O O your tracking purposes only. Whichever you choose, the entry system remains the same. If a customer, or a few customers, give you orders that total $150 or more, enter them together as a party and keep the rewards for yourself. If you must submit an Individual Order, be sure to charge the customer shipping. 10% of the order with a minimum of $5. 00. Add shipping then sales tax. If you do not use the hostess rewards Scentsy will charge a $5. 00 fee. At a minimum, order light bulbs as the half price item(s). You’ll avoid the fee and get something you’ll need for later. I ship all Party orders to myself whenever feasible so that I can include catalogs, specials, etc. in with the orders. It’s a little more work on my part but I get several parties booked after the customer receives their products. It’s well worth the effort.

Your Order’s Here! O When an Order is received- Take Inventory and make sure there O O O are no missing items, Check items for damage also. If something is missing or damaged contact Customer Service at (877) 855 -0617. When you contact Customer Service make sure you include your name, your consultant id#, the party #, Guest # and item #. . . this will make it much faster for customer service to find your order and process your return. The Support Ticket system in your workstation is great. I prefer it because I then have a written record of my issue. Do not throw away a damaged item. Depending on the issue, Scentsy may send you a return shipping label. Scentsy does not replace items if a customer doesn’t like it. The item can be returned to Scentsy but either the consultant or the customer must pay for shipping. I have found it easier to just order what the customer wants and sell the item to someone else at a later date. Defective products will always be replaced and returned at no cost.

It’s in the Bag! O Label everything! You never know when someone O O O will pass the product on as a gift and you want that person to know who to contact to reorder. Put a catalog, host brochure, buy brochure and magnet or business card in every bag. If you’re offering a Booking Reward put something in the bag that tells them what it is. Put a note in the bag telling the guest how much the Hostess earned in Free and Half Price. This will lead to bookings after the event. Make your bags look pretty. A little extra effort and they’ll feel like they’re getting a present. Thank them for the order. A card or simple note on the order form goes a long way.

Your Website O Write your story…it’s important! O Be sure your contact information is correct O Be sure all open parties are displaying. O You control the layout.

Your Replicated Site is: v The only authorized way you can operate your Scentsy v v business on-line without an approved external website. The only way to allow customers to place an order and pay for it without dealing personally with you. If only one extra $40 order is placed on your site per month, the site fee will be covered in the commissions earned. The only way to have your name on the consultant locator on the Corporate Website www. scentsy. net The only way for new consultants to sign up with you immediately. If you do not have a replicated site, you must have your recruits sign a paper Consultant Agreement and send it into the office for processing. The only way to utilize some features of your consultant workstation, such as Evites and Event Management.

Editing Your Website

Your Newsletter O Scentsy sends the newsletter automatically the first O O O Wednesday of every month. Add every email address you have to your Making Perfect Scents Newsletter database. Click on the Communication tab and then the Newsletter link at left. “Permission-based” newsletter, so before you add any emails, you must be authorized to do so first. Once you start building up a good customer base, your customers will receive a very professional looking newsletter and will give the monthly product specials, what new things are happening, and if you want you can add your photo and message to personalize it. They can opt-out at any time Tracking results let you see who’s paying attention and what interests them most. If they clicked on the host link they’re a prime candidate for a party. If they clicked on joining they might be your first recruit.

Scentsy Fundraising!

Fundraiser Basics O Great way to build a large customer base very quickly! O Fundraisers are entered as a fundraiser party in your workstation. O Hostess rewards are calculated exactly the same as any other party. O Divide large fundraisers into smaller parties. i. e. A 1, 000 party nets $150 O O in FREE and 4 half price items. The same fundraiser entered as two 500 parties gets the same $150 but 6 half price items! You give a percentage of your commission to the group or organization. You can give it all or just some. I give 20% unless they have over 2, 000 then 25%. Scentsy offers fundraiser catalogs, order forms and envelopes. Or, you can use the current catalog and regular order forms. The fundraiser catalogs do NOT offer combine and save items. All items are individually priced. Since you don’t get paid until the 10 th of the month following the month you submit the order I would suggest telling the organization that they will receive their payment on the 15 th of the month. Take the cost of any business supplies you need out of the proceeds so you don’t lose money.

Special Events O Use product you acquired from fundraisers and/or O O O bundling to sell at events. More profit in your pocket! Holiday Craft Fairs, Church Bazaars, Ladies Night, Customer Appreciation, Catalog Launch Look for events that won’t break your pocketbook to get started. Some of the best events I’ve ever done are either free or very little to participate. Bring anywhere from 5 -6 times as many bars or scents on the go as you do warmers. Holiday products sell fantastic at fall/winter events! You do not need your own Sales Tax ID. Scentsy will provide you with their certificate for display.

Scent/Warmer Subscriptions Each month Scentsy offers a new “Scent of the Month” and “Warmer of the Month” at 10% off. As consultants, we can purchase these as a subscription. Either subscription can be purchased by consultants 15 days prior to the first of the month it is featured. You can start or stop either subscription in any month. Subscriptions are delivered in the month prior to launch so you have plenty of time for presales. O The Scent or the Month - $35 O 1 Brick, 6 bars, 1 room spray, 1 party tester, 1 mini tester and 50 fliers. O Scent/Warmer of the month - $60 O Includes everything above plus the warmer! Both are well worth the money and best of all they are counted as PRV so you earn commission on them each month. A certified consultant is only paying a maximum of $45 for the Scent/Warmer subscription for product that totals $85!

Spring S. P. R. I. N. T. Service Passion Reliability Integrity Navigation Team Building

Train…Train! Matchless Marvels Meetings and Newsletter Weekly Email Updates Workstation Resources Tab Consultant Forum Scentsy Training Calls Convention & Spring Sprint Training Center Leadership Retreats

Knowledge is Power The more you know the easier it is to… • Sell • Recruit • Advance

Sponsoring If firing your boss and making Scentsy your full-time job is your goal then you will need to recruit. “Are you at your wicks end? Do you feel burned out? With Scentsy you can never get burned out ‘cause all we do is warm you up!” The funny thing is that you’ll likely recruit even if it isn’t your goal. Keys to sponsoring It’s inevitable because people love Scentsy and when they see how easy it is they want to get involved. • Have fun at your parties • Mention the Scentsy Opportunity No Less than 7 times at your Home Parties. • Direct – As part of your presentation • Indirectly – For example, by referring to an award you received or an upcoming incentive trip you’re working toward

Rockin the Republic O Never feel a incentive trip is out of reach O Know the terms and conditions O Set your goals O Create your game plan O Figure out what you can do daily to work toward that goal O Be sure to track your success on your workstation O Encourage your downline to work toward this trip as well

FAQs O O How long will Scentsy Candle Bars last? A. They will last a minimum of 80 -100 consecutive warming hours. However most Scentsy Bars have lasted longer. It varies with the strength of the fragrance. O O Q. How hot does the wax get when warmed? A. The wax will get to just above body temperature, so it won’t burn or harm anyone. O O Q. How do I clean the wax out of the warmer? A. While the wax is warmed and melted pour into a disposable container or original Scentsy bar plastic container. Wipe the inside of the warmer cup out with a paper towel or napkin and pop in your new Scentsy Candle Bar. O O Q. What wattage of light bulb does the warmer use? A. A standard 25 watt in a full size warmer, 20 watt in a mid-size and 15 watt in a plug-in. All are small based light bulbs. O O Q. Does the Warmer come with a light bulb? A. Yes, all warmers include a light bulb with purchase. O O Q. How long can I leave my warmer on? A. As long as you feel comfortable leaving it on. Think of it as a lamp or nightlight.

1. 2. 3. 4. 5. Strive for 10 NOs every day – If you get 10 NOs I guarantee you’ll get at least 1 YES. Remember…No means not right now…it does not mean never. Talk to someone every day about Scentsy. Your hairdresser, child’s teacher, store cashier. Carry catalogs with you everywhere you go and hand them out freely! Party orders should be delivered to you so you can label every product and put marketing materials in the bag. 6. 7. 8. 9. 10. Strive for at least 2 -3 parties booked from every party you do. Offer the hostess extra rewards for tasks accomplished. i. e. invite 40 or more guests, get $400 in orders before the party, close the party the date it is held, etc. Do not be afraid to ask for the sale, the party, the order! Share everything you learn with your team and advise them to do the same when they recruit. Run your business like a business.

The Key to Success!

You are amazing! Thank you all for all you do!