SCENARIO EXAMPLES BUSINESS CONTINUITY Democratic Republic of the

SCENARIO EXAMPLES BUSINESS CONTINUITY Democratic Republic of the Congo NGO “X” Country Office READY: GLOBAL READINESS FOR MAJOR DISEASE OUTBREAK RESPONSE

Scenario 1 – Kinshasa, DRC • In your Business Continuity Plan, your agency has mapped its essential services and undertaken risk and mitigation measures in a medium-case risk planning assumption. (i. e. , an increase in cases in your program area and knock-on affect on key services). • You, as NGO X Country Director, have identified a number of key staff members designated as 'essential' to continue working in this altered climate. • You established criteria and communicated this with staff – the criteria is based upon a) their criticality to the program mission and b) their seniority and tenure within the agency. • However, many of these staff have indicated their preference to work from home - either half or full time – ranging from a number of reasons: – Their kids are at home since schools are closed. – They fear reporting to work due to spread of the virus and relaxed social distance measures. – They have a general apprehension of being in proximity of large groups on their commute to work or in the office setting. READY: GLOBAL READINESS FOR MAJOR DISEASE OUTBREAK RESPONSE

Scenario 1 - Questions 1) What sort of policies and procedures should be established to support a flexible work environment? How will you account for office closures and staff absenteeism when managing key support services, including information technology, logistics, and finance? 2) What procedures should you have in place for incident monitoring so you can still receive, document and respond to any risk advisory system and alert parties to potential impact? How will you continually monitor incidents? 3) In DRC, what sorts of operational platforms, such as supply chains, would you need to strengthen or upgrade so you’re able to adequately support your staff in the field? READY: GLOBAL READINESS FOR MAJOR DISEASE OUTBREAK RESPONSE

Scenario 2 – Goma, DRC • Due to the increasing number of COVID-19 cases, the central government has put in place social distancing measures, major lock downs, border closures, trade restrictions, and business closures. These measures are triggering resentment in the population and have major impact on your agency’s education, health, nutrition, livelihoods, and protection programs. • The team in Goma is expressing concern with the COVID-19 pandemic – major delays experienced in supply chain and huge implications for regular service delivery while the number of attacks on humanitarian supported clinics presents a major risk to the population and the continuity of services. • In response, the team in Kinshasa has asked your team to prioritize activities and staff, and revise service delivery modalities and programming. • Your agency is a critical actor for several lifesaving services, and you need to come up with a program adaptation plan to ensure essential programs and services can continue while containment measures are pursued. READY: GLOBAL READINESS FOR MAJOR DISEASE OUTBREAK RESPONSE

Scenario 2 – Questions 1) When thinking about your essential program criteria (i. e. , lifesaving and life-sustaining interventions), which activities in your NGO would you consider as essential to continue with appropriate risk mitigation measures in place? 2) What alternative options should be considered if most major services are reduced/suspended (suppliers, trade, imports, accessibility)? READY: GLOBAL READINESS FOR MAJOR DISEASE OUTBREAK RESPONSE