SBU 505 INTRODUCTION TO PROJECT MANAGEMENT MODULE 7

SBU 505 INTRODUCTION TO PROJECT MANAGEMENT MODULE 7 – PROJECT COMMUNICATIONS MANAGEMENT I. III. IV. V. Identify Stakeholders Plan Communications Distribute Information Manage Stakeholders Expectations Report Performance

PROJECT COMMUNICATIONS MANAGEMENT • The processes required to ensure timely and appropriate generation, collection, distribution, storage, retrieval, and ultimate disposition of project information • Consists of four project communication processes: • • • Identify Stakeholders – The process of identifying all people and organizations impacted by the project and documenting relevant information regarding their interests, involvement, and impact on project success. Plan Communications – The process of determining the project stakeholder information needs and defining a communication approach. Distribute Information – The process of making relevant information available to project stakeholders as planned. Manage Stakeholders Expectations – The process of communicating and working with stakeholders to meet their needs and addressing issues as they occur. Report Performance – The process of collecting and distributing performance information, including status reports, progress measurements, and forecasts.

PROJECT COMMUNICATIONS MANAGEMENT I. Identify Stakeholders: • Defined: The process of identifying all people and organizations impacted by the project and documenting relevant information regarding their interests, involvement, and impact on project success. • Inputs: Project Charter • Procurement Documents • Enterprise Environmental Factors • Organizational Process Assets • • Tools and Techniques: Stakeholder Analysis • Expert Judgement • • Outputs: Stakeholder Register • Stakeholder Management Strategy •

PROJECT COMMUNICATIONS MANAGEMENT II. Plan Communications: • Defined: The process of determining the project stakeholder information needs and defining a communication approach. • Inputs: • • • Tools and Techniques: • • • Stakeholder Register Stakeholder Management Strategy Enterprise Environmental Factors Organizational Process Assets Communications Requirements Analysis Communications Technology Communications Models Communications Methods Outputs: • • Communications Management Plan Project Document Updates

PROJECT COMMUNICATIONS MANAGEMENT III. Distribute Information: • Defined: The process of making relevant information available to project stakeholders as planned • Inputs: Project Plan • Performance Reports • Organizational Process Assets • • Tools and Techniques: Communication Methods • Information Distribution Tools • • Outputs: • Organizational Process Assets Updates • • Stakeholder Notifications Project Reports • • Project Presentations Project Records Feedback From Stakeholders Lessons Learned Documentation

PROJECT COMMUNICATIONS MANAGEMENT IV. Manage Stakeholders Expectations: • • Defined: The process of communicating and working with stakeholders to meet their needs and addressing issues as they occur. Inputs: • • Tools and Techniques: • • Stakeholder Register Stakeholder Management Strategy Project Plan Issues Log Change Log Organizational Process Assets Communication Methods Interpersonal Skills Management Skills Outputs: • • Organizational Process Assets Update Change Requests Project Plan Updates Project Document Update

PROJECT COMMUNICATIONS MANAGEMENT V. Report Performance: • Defined: The process of collecting and distributing performance information, including status reports, progress measurements, and forecasts. • Inputs: • • • Tools and Techniques: • • • Project Plan Work Performance Information Work Performance Measurements Budget Forecasts Organizational Process Assets Variance Analysis Forecasting Methods Communication Methods Reporting Systems Outputs: • • • Performance Reports Organizational Process Assets Updates Change Requests

SBU 505 INTRODUCTION TO PROJECT MANAGEMENT MODULE 7 – PROJECT COMMUNICATIONS MANAGEMENT I. III. IV. V. Identify Stakeholders Plan Communications Distribute Information Manage Stakeholders Expectations Report Performance