Saudi eGovernment Yesser Plans and Achievements Ali S

Saudi e-Government “Yesser” Plans and Achievements Ali S. Al-Soma Director General asoma@yesser. gov. sa 1 st GCC e-Government Conference 2009 Muscat – Sultanate of Oman Monday, 21 December 2009 P 1

Home The Program Strategy and Action Plan Governance Infrastructure Building Blocks e-Channels Capacity Building National Achievements The Program P 2

Home The Program Strategy and Action Plan Ministry of Communications and IT Ministry of Finance Governance Infrastructure Building Blocks e-Channels Capacity Building National Achievements Communications and IT Commission • Coordinated Decentralized Approach • Unified Vision and Action Plan • Shared Infrastructure • Common Standards and Practices P 3

Home Hierarchy The Supreme Supervisory Committee The Program Strategy and Action Plan - The Minister of Finance (MOF) - The Minister of Communications and IT (MCIT) - The Governor of the Communications and IT Commission (CITC) Governance Infrastructure Building Blocks Capacity Building National Achievements The Advisory Group e-Channels The Steering Committee Chaired by the Governor of CITC Representatives from MOF, MCIT, CITC Program Directorate P 4 The e-Gov Committee in each Government Entity

Home The Program Strategy and Action Plan Governance Infrastructure Building Blocks e-Channels Capacity Building National Achievements Strategy and Action Plan P 5

Home 2010 VISION The Program Strategy and Action Plan Governance Infrastructure Building Blocks Timeline needed to boost motivation and ensure timely delivery Goal of providing access to services at any time (“ 24/7”) e-Channels Capacity Building National Achievements Key belief of “e-government must be driven by user demand” Objective of providing better services P 6 “By the end of 2010, everyone in the Kingdom will be able to enjoy from anywhere and at any time – world class government services offered in a seamless, user friendly and secure way by utilizing a variety of electronic means. ” Goal of providing services to everyone in the country (i. e. , city and countryside, citizens, business and expatriates) Goal of providing services through electronic means such as internet, kiosks, IVRs and mobile phones (SMS) Goal of providing services to the user in an integrated and seamless way Goal of providing access to services from everywhere inside and even outside the country (e. g. , expatriates) Goal of providing services at the highest standard of security

Home 10 Objectives for Saudi Arabia's E-Government Initiative 1. Provide the top priority services The Program Strategy and Action Plan Governance Infrastructure Building Blocks e-Channels Capacity Building National Achievements (150) at world class level of quality electronically. 2. Deliver services in a seamless and user friendly way and at highest standards of security. 3. Make services available to everyone in the Kingdom and allow 24/7 access from cities as well as countryside and even outside the country. 4. Realise 75% adoption rate with respect to the number of users. 5. Ensure 80% user satisfaction rating for all services provided electronically. 6. Deliver all possible official intra- governmental communication in a paperless way. P 7 7. Ensure accessibility of all information needed across government agencies and storage of information with as little redundancy as possible. 8. Purchase all goods and services above a reasonable value threshold through eprocurement. 9. Contribute to establishment of information society in the Kingdom through spreading information, knowledge and use of e-services. 10. Help improve use of country’s assets and resources by increasing society’s productivity in private, business and public sector.

Home Components Of E-Government Action Plan The Program Strategy and Action Plan Governance Infrastructure Building Blocks e-Channels Capacity Building National Achievements Having a compelling and motivating vision to drive the initiative as well as clear and specific objectives to guide implementation. Providing major crossdepartmental applications as a catalyst for increasing efficiency and effectiveness of government agencies. Service improvements by redesigning government agency’s services, e. g. , availability whenever and from wherever. Building a reliable infrastructure (incl. data and technical layer) in compliance with *YEFI standards and building on egovernment infrastructure. Having a dedicated organization embedded in an appropriate governance model, with an effective funding mechanism and a broad change mgmt. initiative. P 8

Home The Program Strategy and Action Plan Governance Infrastructure Building Blocks e-Channels Capacity Building National Achievements Governance P 14

Home Regulatory Frameworks The Program Strategy and Action Plan Governance Infrastructure Building Blocks - e-Transactions Act. - Telecommunications Act IT Criminal Act. e-Channels Capacity Building National Achievements P 19 - e-Gov Implementation Rules. - Directive to form Government Agencies’ e. Government Committees. -Rules Governing Private Sector Participation. -Directive to Shift from Conventional to Electronic Methods.

Home The Funding Mechanism Fully central funding The Program Strategy and Action Plan • Financed fully by Ministry of Description Governance Infrastructure Building Blocks Scope Prereq- National Achievements • Shared financing by Ministry of Finance out of central e-Govt. budget and by individual Govt. agencies out of own budget companies based on PPP. • Funding for the National e-Govt. • Evaluation of financial necessity, Action Plan. • Establishment of e-Govt. competition. • Evaluation and approval of projects by joint Ministry of Finance and Yesser Committee • Possibility of 3 rd party funding for • Two requirements some projects. – Only co-financed* – According to milestones** Total Budget Allocated SR 3 Billion Funding : 150 e-Services 3 National Projects 6 Major Infrastructure Project + other Projects P 16 • Financed by private sector • e-Govt. projects from which private uisites Remarks Third party (PPP***) funding • Category 1 pilot services projects. • Individual Govt. agencies’ projects submitted for central • All infrastructure projects. co-funding. • All national application projects. • Predominantly Category 2 and Category 3 e-services projects. e-Channels Capacity Building Finance out of central e-Govt. budget for National e-Govt. Action Plan Central co-funding sector companies can generate revenues from – Govt. -external sources – Govt. -external and/or Govt. internal sources need to transfer skills, criticality of time to implement and development need of private sector. • Projects appropriate for PPP based funding to be identified by implementing Govt. agency based on revenue forecast, presence of required skills in private sector and risk assessment.

Home Transformation Measurement Mechanism (TMM) The Program Strategy and Action Plan Governance Infrastructure Building Blocks e-Channels Capacity Building National Achievements P 20 Ministry/ Agency Level Applying Resolution 40: 1 - Implementation rules for all government agencies to be measured. 2 - Measuring form to be submitted by all government agencies each six months stating the development of egovernment adaptation. National Level International Level Action Plan Indicators: Balance Score Card Project: Objectives: 1 - Detailing Action Plan’s Monitoring Indicators. Mapping KSA to UNPAN’s and WEF/INSEAD’s NRI Indexes: e-Mapping Project: Objectives: 1 - Deepening KSA’s presence in the UNPAN and NR. 2 - Applying monitoring and reporting document. 2 - Strengthening KSA’s local capacity to provide relevant data. 3 - Collecting the summery of agency’s measuring forms and applying it on National level. 3 - Identifying the strategic benefits to be obtained from KSA’s e-mapping.

Home Interoperability Framework (YEFI) The Program Strategy and Action Plan • • Governance Infrastructure Building Blocks e-Channels Capacity Building National Achievements P 14 • Current Version 1. 1 Unified Framework which includes: – Cross - Governmental Specifications & Policies. – Cross - Government Integration to facilitate: • G 2 G Transactions. • Data Sharing. Framework consists of: – Core Data Standards. – Technical Standards & Policies.

Home The Program Strategy and Action Plan Governance Infrastructure Building Blocks e-Channels Capacity Building National Achievements Infrastructure Building Blocks P 21

Home Main Building Blocks of Integrated Infrastructure The Program Strategy and Action Plan Governance Infrastructure Building Blocks e-Channels Capacity Building National Achievements P 22

Home Main Building Blocks of Integrated Infrastructure The Program Strategy and Action Plan Governance Infrastructure Building Blocks e-Channels Capacity Building National Achievements 1. 300 e-Services currently available through Portal 2. Acts and Regulations for Governmental Processes 3. National Plans and Initiatives P 23 4. Government Agencies Directory

Home E-Government Data Center The Program Strategy and Action Plan Governance Infrastructure Building Blocks e-Channels Capacity Building National Achievements - Built to highest specifications and standards to facilitate Operational and Integrated Connectivity between systems. - Currently running and hosting the National Portal and the Government Service Bus (GSB) system. P 24

Home E-Gov Network (GSN – Government Secure ) The Program Strategy and Action Plan Governance Infrastructure Building Blocks e-Channels Capacity Building National Achievements - Connection between the Data Center and different Government Agencies related to e-Services and Data Sharing. - Currently 40+ Government Agencies connected and increasing, through Optical Fibers and Wireless Channels. P 25 - Redundancy Built into the System to ensure Connectivity and Messaging. - Incremental Connectivity's to Governmental Agencies’ Services according to Action Plan.

Home Government Service Bus (GSB) The Program Strategy and Action Plan Governance Infrastructure Building Blocks e-Channels Capacity Building National Achievements P 26 • Center Platform for Integration & Services. • Phase Implementation accomplished and currently 10+ Govt. agencies connected. • Provider of Common Value-add Shared Services like: - Identity Management. - e-Payment(s). - Core Data Exchange between Government Entities. . Etc. .

Home Government Service Bus (GSB) P 26

Home PKI - National Center for Digital Certification (NCDC) The Program Strategy and Action Plan Governance Infrastructure Building Blocks e-Channels Capacity Building National Achievements Provides Integrated System for management of Public Key Infrastructure. • Security Integrated System used for: - Information Confidentiality. • - Authentication of Users’ Identities. P 28 - Ensuring Data Integrity against Tampering and Change. - Digital Signatures. • • Launched and ready for use. www. pki. gov. sa

Home Interaction between e-Services and Infrastructure The Program Strategy and Action Plan Governance Infrastructure Building Blocks e-Channels Capacity Building National Achievements “e-Service Enablement Framework “ has been developed to support government agencies in the implementation of their e-Services using the national infrastructure components. P 29

Home The Program Strategy and Action Plan Governance Infrastructure Building Blocks e-Channels Capacity Building National Achievements e-Channels P 30

Home e-Channels The Program Strategy and Action Plan Governance Infrastructure Building Blocks e-Channels Capacity Building National Achievements P 31 Channel Status Web Available SMS Available IVR Under development Contact Center Under development Mobiles Under Study Self service machines(Kiosk) Under Study Public Service Centers Under Study

Home The Program Strategy and Action Plan Governance Infrastructure Building Blocks e-Channels Capacity Building National Achievements Capacity Building P 32

Home Capacity Building • Development" (CERD) was established to work on The Program capacity-building and skills initiatives in the public Strategy and Action Plan Governance Infrastructure Building Blocks sector. • The Center had implemented a training program for basic skills of computer and e-Government e-Channels Capacity Building "Center of Excellence for Research and Concepts (Qudoratek). • National Achievements The Center had launched e-Government Achievement Award. • The Center is working on a number of other training programs in the coming period: - Program of e-Government projects. - Program of Professional Information Technology. P 33 - Program of Executives for IT (CIOs).

Home The Program Strategy and Action Plan Governance Infrastructure Building Blocks e-Channels Capacity Building National Achievements P 34

Home 300 Current e. Services The Program Strategy and Action Plan Governance Infrastructure Building Blocks e-Channels Capacity Building National Achievements P 35 300 e-Services currently available on the Saudi e-Government Portal and Government Agencies’ Websites.

Home Statistics - number of e-Transactions in 2008 Sector The Program Strategy and Action Plan Governance Infrastructure Building Blocks e-Channels Capacity Building National Achievements 2008 transaction Educational Sector (Qiyas, Scholarship Application, Electronic Registration in universities and colleges) 3, 500, 000 Traffic and Automotive Sector (Traffic Violations, Payment of Traffic Violations). 3, 000 Information Security Sector (Internet service provider license, Saudi domain names registration on Internet, Modification of Registered Domains). 70, 000 Financial Sector (SADAD, SARIE , TADAWUL Systems) 120, 000 Work/Labor Sector (Exit and Return Visas, Social Security, . . . ). 1, 700, 000 Hajj /Umrah and Tourism Sector (Issuing Visa Online, Family Visa, Pilgrimage Inquiry. ). 3, 000 Insurance Health Sector (Inquiry on the insured, link between insurance and passport office, Information on car insurance). 1, 400, 000 Total P 46 Not Comprehensive 202, 600, 000

Home Some indicators from the e-Government transformation measurement The Program Strategy and Action Plan Governance Infrastructure Building Blocks e-Channels Capacity Building National Achievements • 73% of Government Agencies have implemented ERP systems. • 67% of Government Agencies have adopted electronic archiving and documents management systems. • 49% Overall achievement of government agencies in transformation to e. Government. • 68 Government Agencies are implementing the e-Government First Action Plan. • 22 Government Agencies have been funded from the National e-Government budget. P 35

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