SARITA STAMPS AND REGISTRATION INFORMATION TECHNOLOGY BASED ADMINISTRATION

SARITA STAMPS AND REGISTRATION INFORMATION TECHNOLOGY BASED ADMINISTRATION PUBLIC- PRIVATE PARTICIPATION: AN EXPERIENCE IN e-GOVERNANCE Govt. Of Maharashtra

Outline … • Pre computerisation Scenario • Objectives of computerisation • C-DAC’s role • Business process re engineering • Public Private Partnership • Current status • Future

Pre-Computerisation Scenario

Pre-Computerisation : Problems • Dark, dingy offices • Procedures & standards not uniform • Information not easily available • Lack of transparency in valuation • Discretion to keep documents pending for registration

Contd… • Original document not returned within a reasonable time • Manual system of copying/endorsing – time & energy intensive • Document preservation – space, deterioration & retrieval costs • Back office work – substantial & laborious – error prone

Objectives of Computerisation a) Develop a simple, speedy & reliable registration process b) Build consistency in the process c) Provide transparency in the valuation of the properties. d) Automate all the back office functions.

C-DAC’s Role: • Turnkey Solution provider to Go. M • Application conceptualization , Design & Development • Pilot deployment & fine tuning • Vendor Management software • Tech. Specifications for BOT Tender

Contd … • Assistance to the IGR for vendor finalization. • Guidelines for site preparation, appln. Installation • Central Software maintenance and upkeep of SARITA appln. suite

BPR-to bring in-Transparency, accountability by 1. Simplifying and demystifying the complicated process of registration. 2. Defining a “ Complete” document, which can be registered as per law. 3. Accepting only complete documents. 4. Returning incomplete documents immediately giving reasons in writing. Contd. . .

Contd. 5. Deciding time limits for every activity : - the time norm for returning a document after registration and back office work fixed at 24 hrs. 6. Remove all backlog. 7. Introducing input forms. 8. Introducing city-survey number-wise Ready Recknors, for a quick and transparent system of property valuation. Contd. . .

Contd. 9. Introducing computer aided registration process with a comprehensive software which enabled. - Auto valuation - Auto scrutiny - Auto check on support certificates - Immediate Scan-archival. 10. Technological inputs to bring down the time required for registration to about 30 minutes (for a document with 2 -4 parties and about 30 pages)

Computerisation : Comprehensive software by C-DAC The software of the registration department was developed by C-DAC. software has been developed in 6 modules 1. Registration module Registration process Generation of receipt Generation of summary slip Generation of reports Contd. . .

Computerisation : Comprehensive software by C-DAC Contd. 2. Valuation module Calculates market value Generates valuation slip. 3. Scan & Archival module Scanning of registered documents Archiving of scanned document on CDs Retrieval of archived documents. 4. Networking module • Dial up network contd. . .

Computerisation : Comprehensive software by C-DAC 5. Website. Online valuation Members’ area 6. Search of Index-II for past 12 years • Time required has been reduced from 2 weeks to 2 minutes. 7. Vendor Management System Invoice generation for BOT vendors Penalty generation

Changed registration process… presentation Auto technical scrutiny Auto valuation scrutiny Auto check on support documents incomplete fees (Based on Market Value) , admission, identification , registration Scan & archival Document returned Return with a slip Back office record Auto-generated

Time Required for Registration

Implementation : Traditional Route Government of Maharashtra to do : the hardware procurement the deployment the maintenance the ground work to keep the system operational & functional.

Problems anticipated in Traditional Route 1. Capital Cost : approximately Rs. 20 crores to the Government. 2. Maintenance problem : Lack of technically equipped staff within the set up. 3. Up-gradation problem : It would have been difficult to keep pace with the fast changing technology. Contd. .

Problems anticipated in Traditional Route Contd. . . 4. Attention diverted from core competency 5. Inadequate supply of consumables 6. Department Resistance / sabotage : Intra departmental resistance to the changes would lead to frequent breakdowns and ultimate collapse of the system.

Private Participation 1. Build – Operate & Transfer (BOT) basis 2. Private partner to install, operate, maintain Hardware and to recover money through service fees charges for better quality public services. 3. Roles defined. 4. Approved by the cabinet on 21. 07. 2001

Private Partner to • Provide, install & commission all the Hardware and peripherals required to meet the desired service standards. • Furniture as per standard design and layout. • Consumables as per requirement. • Keep the set up at all locations functional. • Install requisite software at various locations necessary.

In addition to provide staff for - Data entry - Scanning the Original Registered Document.

Advantages- 1. No Capital Cost to Government 2. No Maintenance hassle. 3. 100% uptime ensured. 4. Staff devoted to core area. 5. Consumable requirement met effectively. Contd. . .

Advantages. Contd. 6. In built financial incentive to vendor since payment is on per page basis. 7. In built financial disincentive by auto penalty if more than stipulated time is taken.

Cosmetics ® Better Office look ® Beautification ® Seating Arrangement ® SR as team leader ® Amenities for people

COSMETICS : STANDARD OFFICE ARRANGEMENT Data Entry Operator Peon Visitor’s area For issuing Token Clients Documents pending for Admission and Identification only Information Charts for Public Scanning operator s. IEnquiry s. VCaluation s. SSearch/E. C s. CCopies s. SScanning s. RReturning Original documents after scanning Sub-Registrar Storage space for Record

Post Computerisation

Current Status … 1. All 423 Sub registrar offices in the state of Maharashtra functional. 1. More than one million documents registered statewide annually. 2. Revenue collection for current year is 4000 crore. 1. Process fee Rs. 20 per page charged from the party & approx Rs. 12/- per page paid to BOT agency 1. Payments of 45 crores made to BOT vendors 1. Around 35 crore surplus with the department for upgradation and further computerisation

Contd… • Maximum rate of stamp duty is reduced to 5 % • Reduction & Rationalisation of Stamp duty for Capital and Commodity market transactions. • Payment of stamp duty by way of consolidation by insurance companies. • The administrative setup in the Department was restructured • Law graduate’s and qualified persons to be appointed as Sub-Registrar’s.

contd Sale of Stamps by way of Electronic Franking • First introduced in 1994 • Necessary amendments made in Bombay Stamp Act, 1958 • Accordingly rules were framed for a. Franking by Proper Officer b. Franking by Institutions for self use i. e. Banks/ Insurance companies.

contd • Concept of stamp vending by way of franking introduced since March 2004 • Revised rules published in Oct 2004 • More than 110 licenses issued to various banks and financial institutions. • Approx. 70 % revenue collection by way of franking

Contd. . Annual Schedule of Rates (ASR) • Concept first introduced in 1988 • Area wise rates published as prima facie market value • Determination of market value rules framed under Bombay Stamp Act in 1995 • Concept of survey numberwise valuation in the valuation zones introduced in 2001

Contd… • Preparation of GIS based ASR proposed for urban areas. • Under valuation of property curbed • Revenue increased from 1800 crores to 4000 crores in a span of 4 years.

FUTURE é é Proposed: -Outsourcing Registration. leave & license • marriage • mortgage • hypothecation C-SAS • Outsourcing of stamp sale through centralized server to ADCC.

Contd. … • Purchase of stamp anywhere in the state. Number being machine specific & location specific. • Interaction of SR with CSAS enabling auto check of Stamp Duty. • Introducing enquiry terminals at ADCC which will check exact valuation & imprint proper stamp duty there by reducing adjudication. • Anywhere registration within Maharashtra.

C-SAS Architecture

Integration of stamp & Registration ADCC Citizen Data entry. Connect to central server Generation of Unique No. Payment Imprint of No. & 2 D Bar code Registration Out side

What happens in Registration Office Citizen with imprinted document Scan 2 d bar code & Imprinted image Connect to central server Verification of data Registration as per existing process Allows data capture To relevant fields & further date entry Ok

Computerised Stamp Duty Administration System v Security Independent of Printing Technology v Central Data Repository • Record every Stamp duty transactions • Issuance of unique ID for each transaction • Online verification • No secured stationary v Banking system as distribution channel • Wide Availability and reliability • Can be considered Secured

Contd… v Front End Solutions • Evidence of stamp duty payment. • Security based on the strength of central system, and not on front end solution • Unique ID for each transaction • Integration possible with the central system

Front End Solutions - Options v Electronic Franking v RFID Labels v Digital Watermarking v Utility Machines v Hidden Image Technology

Progress & Stages • • EOI called for appointment of Central Agency Appointment of PMC to be done soon RFP to be finalised by PMC and IGR RFP to be issued to interested agencies Evaluation of technical and financial proposals Appointment of Central Agency Phased roll out throughout the State The process to be completed by end of this year.

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