SAP Return Process for Sales Order EIN 5346, Logistics Engineering Spring 2010
S&D Financial Accounting Sales & Distribution Materials Mgmt. R/3 Production Planning Quality Mgmt. Controlling Plant Maintenance Human Resources Fixed Assets Mgmt. Integrated Solution Client / Server Open Systems Industry Solutions Project System Workflow
Process Integration Purchase Requisition Run MRP Sales Order Entry Check Availability Sales Order Process Receipt of Payment Invoice Customer Procurement Process Pick Materials Post Goods Issue Purchase Order Goods Receipt Invoice Receipt Payment to Vendor
Integration Sales Order Process (Order-to-Cash) Check Availability Sales Order Entry Pick Materials Receipt of Customer Payment Pack Materials Invoice Customer Post Goods Issue
Return Process Create Goods Return Order Post Payment (refund) Create Delivery Note for Return Receive Materials from Goods Return Sales Order Return Process Release Billing Doc to Accounting Create Billing Doc Transfer Return Stock to Unrestricted Stock Post Customer Credit
(FI – MM) Integration Points for Return Process Delivery/ Goods Return Billing Inv. change/ F/G Inventory Dr $100 Cr AR (Customer) Sales Rev. Dr $100 Customer Refund Dr $100 Cr $100 Bank Dr Cr $100