SAP Notes SAP Support Portal SAP Notes Overview

SAP Notes SAP Support Portal

SAP Notes Overview SAP Notes Search Personalize your SAP Notes SAP Hot. News SAP Top. Notes Side-Effects of SAP Notes

SAP Notes What? n SAP Notes are used to avoid and correct errors in SAP systems. n In SAP Notes, experts describe critical situations, their cause and solution. SAP Notes are available to all SAP employees, customers and partners. How many? n The database contains over 450, 000 entries in three languages (German, English, Japanese) for all SAP solutions or subject areas. How? n n ã SAP AG 2004 SAP Notes are classified on entry for easier use later SAP Notes referring to software components or are release independent The SAP Notes Search allows to find all relevant SAP Notes are appended to customer messages

Advantages of the new applications I The goal of the SAP Notes Search is not to display as many SAP Notes as possible, but to find the right solution in an effective way. The SAP Notes Search support you with SAP Standard Technology (TREX). Features of the „entry screen“ n Clear search template with simple entry of the search criteria n Automatic import of the deposited system parameters with selection of a SAP system n Display of SAP Notes that are only valid for your SAP System n Restricting according to release-dependent or release-independent Notes n Search with linguistic (blurred) or exact browsing behavior n Pre-adjustment of the required results per page n Saving as a template to reassess frequently used search queries Direct access to this topic via Quick Link /notes ã SAP AG 2004

Advantages of the new applications II Features of the „result page“ n Customizable result page – view, columns, sorting and results per page n Search in the Search – refining the search by supplementing further search terms n Guided Navigation – starting new search with relative search terms n Searching for similar SAP Notes n Downloading and printing out the result lists – local saving of the lists as CSV or HTML data n Downloading and printing out the SAP Notes texts – local saving and printing pre-selected SAP Notes n Display the relevant SAP Notes and searching in SDN - Discussion forums The highest quality of search results are provided with a system based Notes Search. In this case the Notes Search is linked with the System Data application. Only those SAP Notes are displayed that are relevant for your system. SAP Notes for lower Support Packages levels are no longer displayed, minimizing the time to solution. By using the SAP Early. Watch Alert, your System and Release data will be maintained automatically. ã SAP AG 2004

Good to know n By clicking onto the white triangle above „You are here“ you can collapse and expand the navigation panel. Collapse or expand the navigation panel ã SAP AG 2004

Search for SAP Notes I Access to the SAP Notes Search over the Quick Link http: //service. sap. com/notes 81069 SAP Note is displayed directly by number Enter the search terms and select the criteria Online-Help text Determine the default of the result page Saving the search query as template ã SAP AG 2004

Search for SAP Notes II Notes Search without restriction to a SAP system Upgrade Datenbank When no system reference is given 4052 SAP Notes will be displayed Enter search term Determine search method, range and behavior Restrict to an application area Determine the additional criterias Display results ã SAP AG 2004

Search for SAP Notes III Notes Search with a restriction to a SAP System. With a system based Notes Search, only the Notes that are valid for that particular system will be displayed. SAP Notes for lower Support Packages levels are no longer displayed. 867 instead of 4052 Notes! Upgrade Datenbank You reach better quality results and more effective solutions by using SAP Notes Search with a system reference Enter the Search Term Restrict the Search to your SAP System and click „Select“ Display result ã SAP AG 2004

Functions of the result list Individual setting of the page Search in Search Download the complete result list Sorting the list by ascending or descending Guided Navigation - New search with relative terms - Refining the search, for ex. by selecting a category or application area - Display the relevant SAP Top. Notes Access to SAP Notes Printing/downloading the selected Notes, put them into the Download Basket or search for similar Notes Go to SDN-Discussion forums ã SAP AG 2004

Functions at SAP Notes Subscribe: Being informed about the changes immediately by E-mail (Newsletter) Favorites: Direct access from the home page to the Notes that are added to favorites Downloading & Printing of Notes text Put the Note into the Download Basket Comparing the SAP Notes versions with each other Header bar with diverse Notes information ã SAP AG 2004

Personalize your SAP Notes SAP Hot. News SAP Top. Notes Side-Effects of SAP Notes

SAP Top. Notes & SAP Hot. News SAP Top. Notes Avoid system downtimes and data losses with emergency corrections Display the Top 10 SAP Notes per (sub-)component Contact SAP immediately by email Customize and subscribe Monthly update from SAP Customize and subscribe Push and pull - Stay in touch and stay informed You can n … personalize the most important notes using filters n … hide viewed/implemented notes n … display your personalized SAP Hot. News on the Homepage n … enable active email notification (Newsletter) Direct access to this topic via Quick Link /notes ã SAP AG 2004

Personalizing SAP Top. Notes & SAP Hot. News ã 1. Access alias /notes SAP Hot. News. Click on Personalize to define the filters. 2. Enter the name of the new filter and press Create Filter. 3. Specify your SAP system in the next three steps. 4. Save your selections on the last screen. The filter has now been created. SAP AG 2004 APO

Display SAP Top. Notes & SAP Hot. News After the Personalization you can access your SAP Hot. News and SAP Top. Notes directly from your homepage at SAP Support Portal. Select Note and choose Confirm to hide it. Click the “+“ sign to display all hidden Notes. Click Personalize to create new filters or to modify existing ones. ã SAP AG 2004

Report on Side-Effects of SAP Notes (1) When applying one or more Support Packages, it is possible that some notes in the Support Packages may cause harmful side-effects in other areas of your SAP system. When SAP has identifies this situation, a new note will be created to correct the side-effect problem. By specifying your SAP Product and Support Packages, you will receive the appropriate report via email. ã SAP AG 2004

Report on Side-Effects of SAP Notes (2) The Side-Effect report of SAP Notes will be send to you via e-mail. The Report generates a list of SAP Notes that will compensate the sideeffects generated by the initial SAP Note. The problem caused by this SAP Note… ã SAP AG 2004 …Within this Support Package… …Will be solved by this SAP Note