SAP ITU Architecture OVERVIEW AUGUST 2015 SAP Web

SAP ITU Architecture: OVERVIEW AUGUST 2015 SAP Web Channel Experience Management (WCEM 3. 0) WCEM CONFIGURATION CHANNEL BUILDER SAP J 2 EE

ERP ECC 6. 0/EHP 5 IPSAS ECC 6. 0 Core Applications Basis: NW 7. 00/EHP 7. 02 Component Rel. Kernel 64 Bit NUC SAP BASIS SAP ABAP SAP_BW SAP_BS_FND SAP_AP 721 702 702 700 EHP 5 Extensions PL 513 13 11 32 Component Rel. PL SAP APPL (AC & LO) SAP HR HR, EA_HR 605 604 605 013 064 083 Tools & Plug-In Component Rel. PL ST_A/PI ST-PI PI_BASIS 01 R_BC 0700 2008_1_702 001 013 HW, OS, DB DB: SQL 2005 9. 00. 5057 64 Bit Unicode OS: Windows 2003 EE on x 64 64 Bit ITU_APPL_OVERVIEW_AS Component Rel. EA-APPL EA-DFPS EA-FINSERV EA-GLTRADE EA-IPPE EA-PS EA-RETAIL SEM FINBASIS IS-PS-CA FI-CAX 605 605 405 605 605 PL 013 014 013 013 008 013 Not active ECC 60 Components Component Rel. LSOFE IS-UT IS-OIL IS-H IS-M IS-CVWM INSURANCE ERECRUIT ECC_DIMP 600 600 600 PL 021 021 030 021 021 0212 2

SAPNWERP ERP: ECC 6. 0/EHP 5 FI, CO, FM, SD: 605 SP 13 HCM, Ext. EHP 4: 604 SP 83 SAP BASIS: NW 7. 02 SP 16 KERNEL: 7. 21 x 64 Bit UC DB: SQL 2005 9. 00. 5057 SP 4 OS: WIN 2 K 3 EE 64 BIT 11/30/2020 3

ERP LANDSCAPE: D, Q & P DEV SAP_BASIS SAP_ABA PI_BASIS SAP_BS_FND SAP_BW WEBCUIF SAP_APPL EA-APPL EA-DFPS EA-FINSERV EA-GLTRADE EA-HR ECC-DIMP ERECRUIT INSURANCE IS-CWM IS-H IS-M IS-OIL IS-UT LSOFE EA-IPPE DMIS ST-PI ST-A/PI 11/30/2020 ERP ERQ ERD QAS 702 702 702 701 700 605 605 605 600 600 600 405 2010_1_700 2008_1_700 01 R_700 ERP SANDBOX PRD 13 SAPKB 70213 13 SAPKA 70213 13 SAPK-70213 INPIBASIS 11 SAPK-70211 INSAPBSFND 13 SAPKW 70213 10 SAPK-70110 INWEBCUIF 29 SAPKNA 7029 10 SAPKH 60510 10 SAPK-60510 INEAAPPL 10 SAPK-60510 INEADFPS 11 SAPK-60511 INEAFINSRV 10 SAPK-60510 INEAGLTRAD 41 SAPK-60541 INEAHR 21 SAPK-60021 INECCDIMP 21 SAPK-60021 INERECRUIT 21 SAPK-60021 ININSURANC 21 SAPK-60021 INISCWM 30 SAPK-60030 INISH 21 SAPK-60021 INISM 21 SAPK-60021 INISOIL 21 SAPK-60021 INISUT 21 SAPK-60021 INLSOFE 10 SAPK-40510 INEAIPPE 9 SAPK-91709 INDMIS 11 SAPKITLRDK 1 SAPKITAB 7 N ERS SBX SAP Basis Component Cross-Application Component Basis Plug-In SAP Business Suite Foundation SAP Business Warehouse SAP Web UI Framework SAP Application Platform Logistics and Accounting SAP Enterprise Extension PLM, SCM, Financials SAP Enterprise Extension Defense Forces & Public Security SAP Enterprise Extension Financial Services SAP Enterprise Extension Global Trade SAP Enterprise Extension HR DIMP E-Recruiting SAP Insurance Industry Solution Catch Weight Management SAP Healthcare SAP MEDIA IS-OIL SAP Utilities/Telecommunication SAP Learning Solution Front-End SAP i. PPE DMIS 2010_1_700 SAP Solution Tools Plug-In Servicetools for other App. /Netweaver 04 4

ITU WEC CRM ARCHITECTURE SAP WEC TECHNICAL OVERVIEW SAP WEB DISPATCHER for CRM HIGH AVAILABILITY

ITU WEC CRM ARCHITECTURE AD / BP ITU Bus. Partners (BP) SAP Web Channel Experience Management (WCEM 3. 0) Customer/DFP… WCEM CONFIGURATION CHANNEL BUILDER Sales Order (SO) Catalogue Products Sales Order (SO) Products Customers (BP) Pricing MDM SAP J 2 EE CRM Pricing ERP

SAP CRM landscape: CRM Middleware (CRM Server) CRM Application Server ABAP CRM Application Server Java IC Web Client, IC Workforce Management VM Container, TREX MDM, GW, 11/30/2020 ITU CRM ARCHITECTURE / AS 7

SAPNWCRP CRM 7. 02 SP 14 SAP BASIS: NW 7. 31 SP 14 KERNEL: 7. 21 Ext x 64 Bit UC DB: SQL 2012 11. 0. 2100. 60 OS: WIN 2012 EE 64 BIT 11/30/2020 ITU CRM ARCHITECTURE / AS 8

SAP CRM: D, Q & P SAP_BASIS SAP_ABA PI_BASIS SAP_BW MDG_FND SAP_BS_FND WEBCUIF BI_CONT BBPCRM SAP_AP IW_FND GW_CORE IW_BEP IW_CBS IW_CNT IW_SCS BP-CANW BP-SOLBLD BP-CRM ST-PI ST-A/PI CRD CRQ CRP DEV CRM SBX QAS 731 731 747 702 700 250 200 200 200 731 V 9 702 V 4 2008_1_710 01 R_731 PRD 11 SAPKB 73111 11 SAPKA 73111 11 SAPK-73111 INPIBASIS 11 SAPKW 73111 11 SAPK-73111 INMDGFND 11 SAPK-73111 INSAPBSFND 11 SAPK-73111 INWEBCUIF 8 SAPK-74708 INBICONT 11 SAPKU 70211 31 SAPKNA 7031 8 SAPK-25008 INIWFND 8 SAPK-20008 INGWCORE 8 SAPK-20008 INIWBEP 8 SAPK-20008 INIWCBS 8 SAPK-20008 INIWCNT 8 SAPK-20008 INIWSCS 00011 SAPKITLREK 1 SAPKITAB 9 N CRS SBX SAP Basis Component Cross-Application Component Basis Plug-In SAP Business Warehouse MDG Foundation 731 SAP Business Suite Foundation SAP Web UI Framework Business Intelligence Content BBPCRM SAP Application Platform SAP IW FND 250 SAP GW CORE 200 Backend Event Provider SAP IW CBS 200 SAP IW CNT 200 Screen Scraping Tech. Obj. for SAP BP Best Practices Sol. Build. EHP 5 BEST PRACTISES FOR CRM 702 SAP Solution Tools Plug-In Ser. Tools for SAP Basis 731

OS level preparation: crqclgrp. blue. itu. ch. 3600 IN A 156. 106. 133. 7 sapcrq 01. blue. itu. ch. 3600 IN A 156. 106. 133. 5 sapcrq 02. blue. itu. ch. 3600 IN A 156. 106. 133. 6 sapcrqdb. blue. itu. ch. 3600 IN A 156. 106. 133. 9 sapnwcrqa. blue. itu. ch. 3600 IN A 156. 106. 135. 74 sapnwcrqj. blue. itu. ch. 3600 IN A 156. 106. 133. 10 CRP Installation with HA on MS Cluster SQL 2012 MS Cluster group: crpclgrp Abap Share: SAPNWCRP, SID: CRP Java Share: SAPNWCRPJ, SID: CPJ DB Share: SAPCRPDB, DB Id: CRP Node 1: SAPCRP 01 Node 2: SAPCRP 02 Shared Disks: M (Abap), N (Java), O (DB), P (Trans_log) Quorum: Q