SAP Concur and NDC Wisconsin Business Travel Association
SAP Concur and NDC Wisconsin Business Travel Association Tom Wilkinson Director, Distribution - NDC November 13, 2019 EXTERNAL
Why Have the Airlines Done This? © 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 2
Why Have the Airlines Done This? © 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 3
Why Have the Airlines Done This? © 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 4
Why Have the Airlines Done This? © 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 5
Why Have the Airlines Done This? © 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 6
Current Distribution Capability Traveler Airline Passenger Service System (PSS) § Schedule § Fare § Availability TMC OBT OTA PNR © 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 7
How Does This All Work? Current Distribution Capability Airline Passenger Service System (PSS) § Schedule § Fare § Availability Ancillaries/Bundles ‘Rich Content’ © 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL TMC OBT OTA Websites EMD 8
NEW Distribution Capability Offers & Orders Policy Filters Permutations Shop Airline Passenger Service System (PSS) § Schedule APIs § Fare Aggregators § Availability § Ancillaries § Seats, Meals Wi. Fi, Lounges, Boarding Offer Order Traveler TMC OBT OTA § Bundles!!! § Photos, Videos Order Management System © 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL R NO PN !! 9
Is NDC Manageable? GDS PNR GDS OBT ATPCO Airline PSS Mid Office Back Office Traveler/Profile Corp/Hierarchy Trip/Itinerary Format Check Missing Data Policy LLF check (GDS Search) MIS Reports Airline Offer Mid Office Back Office OBT or GDS Passive ? or Not? Then what? Structure – maybe? ? LLF and the Bundle MIS Reports © 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL Duty of Care 10
Can You Ignore NDC? Airline Participation GDS Surcharges NDC Leaderboard © 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL Content Differentiation GDS Support Industry Support TMC Support ? ? 11
SAP Concur Position on NDC Goal: Be the booking tool of choice for our customers § Enable customers to book through their preferred channel § SAP Concur is not for or against NDC GDS is the preferred distribution channel § Dependable, vast content, long-time industry standard § Highly structured; Supports Travel Management, Low-Fare shopping § All GDS have announced support for NDC with availability in 2019 § SAP Concur continues to expand GDS relationships and content e. g. , Branded Fares Questions about GDS technical readiness and ‘commercials’ § SAP Concur in regular discussions with all GDS’s re NDC developments © 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 12
Customers Considering NDC is just a direct distribution schema not a ‘Standard’ NDC Bookings do not produce GDS PNRs § Creating significant challenges to customer service Customers advised to discuss with TMC § Understand additional costs vs. apparent benefits § TMC will need ‘Activation’ of NDC by Airlines § Concur needs TMC credentials: IATA, Customer ID – For each account (PCC) © 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 13
Future of Travel Technology GDS’s will solve the NDC challenge and remain essential to the distribution landscape • • NDC Challenge has been greater, taken longer, than expected Suppliers will continue to distribute ‘directly’ • • Economic and Customer Experience benefits Increasing aggregation of content by third party ‘aggregators’ • • Will see more entrants in the hotel aggregation race Direct, API-based distribution will continue to grow • • • More ‘searching by attribute’ options available in every Supplier vertical Creating new challenges for managed travel … let’s take a look © 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 14
ATPCO Route Happy Next. Gen Storefront © 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 15
Thank you !! Questions ? © 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 16
Thank You. Contact information: Tom Wilkinson Director, Distribution/NDC Titusville, NJ 1. 469. 343. 6269 Tom. Wilkinson@sap. com
Follow all of SAP Concur Learn more at concur. com © 2019 SAP SE or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they should not be relied upon in making purchasing decisions. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names mentioned are the trademarks of their respective companies. See www. sap. com/copyright for additional trademark information and notices.
- Slides: 18