SAP Best Run Awards 2020 Highlight The Award

SAP Best Run Awards 2020

Highlight The Award Category You Wish To Enter Solution Awards Best Run SAP Intelligent ERP Enterprise Best Run SAP Digital Supply Chain SAP’s intelligent ERP solutions are the Digital Core that enable businesses to integrate end-to-end cross functional next generation business processes so that companies can become intelligent. Eligible for entrants who have become an Intelligent Enterprise with Intelligent ERP solutions - SAP S/4 HANA Cloud, SAP S/4 HANA, Cloud ERP, Finance. Eligible for entrants who have streamlined design to operate processes, improving customer outcomes, providing increased visibility into business operations, and supporting business innovation, and who have implemented Supply Chain Planning, Supply Chain Logistics, R&D/Engineering, Manufacturing, Asset Management with SAP Digital Supply Chain solutions. Best Run SAP CRM & Customer Experience Eligible for entrants who have implemented SAP C/4 HANA, SAP Customer Cloud, SAP Marketing Cloud, SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud and built trusted relationships between their brands and customers, creating customers for life. Best Run SAP Network & Spend Management Eligible for entrants who have streamlined procure-to-pay processes, reducing risk, and gaining greater visibility and control over costs and who have implemented Supplier Management, Strategic Sourcing, Procure-to-Pay, Invoice management, Services Procurement and External Workforce, Selling and Fulfillment, Travel & Expense through SAP Ariba, SAP Concur, SAP Fieldglass solutions. Best Run SAP Human Resources and People Management Eligible for entrants who have simplified and integrated HR processes and implemented Core HR & Payroll, Time & Attendance Management, Recruiting & Onboarding, Learning & Development, Performance & Compensation, Workforce Planning & Analytics with SAP Success. Factors solutions. Best Run SAP Analytics Eligible for entrants who have used data analytics to make intelligent connections and have implemented SAP Analytics Cloud, Business Intelligence, Enterprise Planning and Predictive Analytics solutions. Best Run SAP Experience Management CEO Awards Best Run SAP Next Gen Innovator Eligible for entrants using SAP technologies to re-imagine and drive significant improvements to existing business processes resulting in measurable business impact and implemented Intelligent Technologies such as SAP Leonardo, Io. T, Machine Learning and Blockchain solutions. Best Run SAP Industry Disruptor Eligible for entrants using SAP technologies to transform an industry. The entry should highlight how the use case represents a disruption in the way the industry has traditionally conducted business. The Chris O’Brien Award This award is named after Chris O’Brien, our Customer Officer who passed in 2019. Chris himself was a Social Hero, establishing a social enterprise business called Buy Undies Give Undies. For every pair sold, one was donated to kids in need. Eligible for entrants using SAP technologies to be used for significant social impact by promoting sustainability and improve people’s lives. Eligible for entrants who can demonstrate the use of experiential data combined with operational data to make significant changes in their business to improve customer or employee outcomes. © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 2

Best Run SAP CRM & Customer Experience, and The Chris O’Brien Award “Quote” Woolworths - Nick Eshkenazi Chief Digital Technology Officer Challenge The team has done a fantastic job Amidst the COVID-19 pandemic, Woolworths identified that the community would be relying on them for groceries and essential items. During this time, Woolworths recognised that elderly and more vulnerable customers would be significantly impacted with limited to no access to even the basics. with a quick turnaround for Woolworths Group CEO Brad Banducci said: “We understand many of our older or more vulnerable customers will be anxious about their food and grocery needs in the Woolworths Kindness Cards! weeks ahead. “Going to the supermarket is a key part of everyday life for many of them, and some will have never even considered ordering groceries online before. “We’re working at pace to reshape our business, and thanks to the support of the likes of Australia Post and DHL, we will be able to better service those in self-isolation…” Originally designed to validate and allow vulnerable customers to obtain assistance from Solution In response to unprecedented demand community need, Woolworths has launched, and is continuing to prioritise, initiatives to identify, triage and support those most vulnerable during government and charities, now COVID-19. A key initiative supported by SAP was: A new e. Gift card program, “Kindness Cards” was developed and released by the Gift Cards team in just 6 days. Kindness Cards are directly has been opened up for fellow issued to charity and government organisations via Hybris and distributed to the elderly and vulnerable, as identified by organisations. Community members issued with a Kindness Card receive Australians to donate a Kindness access to dedicated delivery windows through the “Priority Assistance” service along with access to purchase the Woolworths Basic Box. Sales orders placed via this e. Gift card are triaged as priority and are eligible to receive dedicated, contactless home delivery at their doorstep via Aus. Post (during a period where delivery windows were limited). To use the card, customers register Cards to charities that can then for the Priority Assistance service using SAP Customer Data Cloud as a validation method. Once registration is complete, the customer can use their e. Gift card to purchase essential items and support vulnerable Australians! receive online delivery. Through the program, other members of the community can also purchase or contribute towards a card donation which serves as a mode of payment for those requiring financial assistance. Enabling us to bring a little good Outcome to everyone everyday! Kshitija Deshmukh | Senior Delivery Manager "Thank you team for all the support around 4 Deployments (2 UAT, 2 PROD) over the weekend. " Ravi Gadela |Technical Architect As customers are faced with much anxiety amidst COVID-19 uncertainties, they’re relying on businesses like Woolworths to provide them with the essentials they need to support themselves and their families. Tens of thousands of Kindness Cards have been issued to date to over 30 charity, government and corporate agencies 350, 000+ Priority Assistance customers served via home delivery in Australia and New Zealand © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL Over 22, 000 Kindness Cards have been issued to organisations to identify and support vulnerable customers 100 Kindness Cards donated to Oz. Harvest to trial direct support model 3

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