Sage CRM sagecrm com Key facts about Sage

Sage CRM sagecrm. com

Key facts about Sage Market ‒ Global company with over 12, 700 employees* ‒ Over 6 million customers worldwide* ‒ One of the market leaders in the UK, North America, Europe, South Africa, Asia and Brazil sagecrm. com Finances ‒ Revenue of £ 1, 376. 1** million for FY 2013* ‒ Organic revenue growth of 4% for 2013 (2012: 2%)* ‒ EBITA £ 375. 8 m* ‒ Market capitalisation of approximately £ 4 billion* ‒ More than 40 acquisitions since 1991 An introduction to The Sage Group plc Customers ‒ Provide advice to customers through 1. 9 million support contracts* ‒ Manage around 36, 000 customer calls each day* ‒ Work with 22, 600 reseller partners and more than 40, 000* accountants worldwide *Data for financial year ending September 2013 ** Statutory revenue 2

How Sage started sagecrm. com An introduction to The Sage Group plc 3

Sage groups themselves into three regional businesses Europe Americas AAMEA ‒ UK, Ireland, Germany, Switzerland, Poland, Austria, France, Spain, Portugal, Belgium plus a subsidiary in Morocco ‒ US, Canada and Brazil ‒ Strong presence in small business, a market leader in Canada and Brazil ‒ 3, 540 employees* ‒ Revenue £ 448. 2 million* ‒ EBITA £ 115. 0 million* ‒ South Africa, Australia, Singapore, Malaysia, India, Dubai, Botswana, Namibia, Kenya and Nigeria ‒ One of the market leaders in the UK, France, Ireland, Spain, Switzerland Poland ‒ 2, 000 employees* ‒ 7, 200 employees* ‒ Revenue £ 151. 0 million* ‒ Revenue £ 776. 9 million* ‒ EBITA £ 40. 6 million* ‒ EBITA £ 220. 2 million* sagecrm. com ‒ One of the market leaders in South Africa, Australia and Malaysia An introduction to The Sage Group plc * Data for financial year ending September 2013 4

Financial performance fiscal years 2006 -2013 1500 1269 1334 1278 1340. 2 1376. 1 Millions of Pounds 1155 1000 1001 927 Revenue* EBITA 500 245 274 291 294 365 337 366. 4 375. 8 0 2006 2007 2008 2009 2010 2011 2012 2013 *Statutory revenue; sagecrm. com An introduction to The Sage Group plc 5

Market leadership Sage is the 3 rd largest ERP solution provider to businesses worldwide SAP 24. 6% OTHERS 47% ORACLE 12. 8% SAGE 6. 3% Source: Gartner, ERP Software Market Share Top 10. Published March 2013. sagecrm. com MICROSOFT 4. 6% INFOR 6. 2% An introduction to The Sage Group plc 6

Sage CRM Over 15, 000 Customers In 70 Countries Across every industry vertical imaginable sagecrm. com

Accelerate your business success with Sage CRM - an affordable, adaptable and easy to use CRM solution. sagecrm. com

Sage CRM A leading solution for sales organizations “Sage CRM has strong SFA functionality, an intuitive UI and affordable pricing. ” Gartner 2014 “SMB sales organizations will find Sage CRM to be a sound choice with broad functionality and low cost. ” Gartner 2013 Source: Gartner Magic Quadrant for Sales Force Automation, Robert De. Sisto. Published July 2013 and July 2014 sagecrm. com

Info-Tech evaluated seven competitors in the small enterprise CRM market, including the following notable performers: Champions: • Sage CRM offers a host of deployment options, a modernized UI that provides a true mobile experience, and some social functionality that differentiates the product from competitors. • Salesforce. com provides the most comprehensive feature set with three of its popular products: Sales Cloud, Service Cloud, and Marketing Cloud. Value Award: • Sage CRM has the lowest TCO on the market and offers the most bang-for-the-buck, including a comprehensive feature set, usability, and architecture. Trend Setter Award: • Sugar. CRM ships with an innovative forecasting engine that allows sales agents to predict the most effective strategy for meeting quotas by trying various “what if” scenarios. sagecrm. com Info-Tech Insight 1. Lack of social creates a “ripple” effect hurting vendors’ commodity features. In 2013, Info-Tech expects vendors to incorporate social capabilities into their commodity sales, marketing, and service management features. Some social capabilities are still unavailable from certain vendors or they require third-party add-ons. Organizations may need to acquire these capabilities elsewhere. 2. Mobile is improving, but employee-toemployee collaboration remains weak. 2012 marked an improvement in mobile tools; SMBs with high collaboration needs should consider third-party solutions. 3. Saa. S is the norm, not the exception. The majority of small enterprise CRM vendors profiled by Info-Tech offer hosted deployment models, and some forego the on -premise deployment altogether.

Sage CRM Quick Summary – Sage CRM is a powerful, flexible and intuitive CRM solution. – It easily adapts to the unique needs your organization. – A contemporary user experience and intuitive design – Can enhance your customer relationships by giving you access to all customer information at all times. – New screens can be added as required (Builder). – Workflows can be added to manage processes. sagecrm. com

Supporting management with valuable business insight – Gain insight into key performance indicators so you can determine how effective your efforts are and what corrective action needs to be taken. – Quickly assess how healthy your teams workloads for performance analysis. – Use this information to quickly create visual reports, for at-a-glance assessments, business insight and informed decision-making. sagecrm. com

Cloud or On-premise Deployment The flexibility you get with Sage CRM extends to your deployment options Cloud On-premise …it’s your choice. sagecrm. com

Adapt Sage CRM to suit the unique needs of your organization sagecrm. com

Control your Processes Market leading Workflow engine sagecrm. com

sagecrm. com

Control your Processes Market leading Workflow engine sagecrm. com 17

Extend out the application quickly and easily Using Builder sagecrm. com

Sage CRM Builder Adapt Sage CRM for your business Sage CRM Builder is intuitive Sage CRM Builder is accessible Sage CRM Builder is powerful We created a drag and drop interface for Sage CRM Builder making it our most intuitive tool to date. You and your team can: Anything you create with Sage CRM Builder is accessible online, through the cloud. You and your team can: Sage CRM Builder provides powerful reporting tools for making smarter business decisions. You and your team can: – Create custom business modules in just six simple steps – Upload important business data to Sage CRM sagecrm. com – Act on information stored within Sage CRM with your desktop, tablet or mobile device – Use your custom business modules in the office or on the road – Gain business insight by reporting on the details of what you create – Make business decisions faster using at-a-glance reporting tools

Sage CRM Builder Adapt Sage CRM for your business sagecrm. com

Integration Options sagecrm. com

Sage CRM Cloud Custom Integrations – Today Sage CRM Cloud has two key API’s that can be used to integrate external applications with a Sage CRM Cloud account. Sage CRM Cloud External API’s: 1. SDATA API This is a REST based API which provides read-only access to data in a CRM account. 2. Web Services API This is a SOAP based API which provides CRUD access to data in a CRM account. Resources: • Web Services Developer Guide: https: //community. sagecrm. com/user_community/m/cloud_documentation/27397. aspx • SData: http: //sdata. sage. com sagecrm. com

Customization through Client Side API – Today Consists of Documentation and Code This is a simplified and specialised set of code libraries that will allow easy screen customizations Based on JQuery syntax. (Knowledge of JQuery is not needed) Part of the QA process so all supported and safe Easier than full Java. Script as knowledge of underlying screen structure is not needed. Easy to extend Custom Content. Designed to make customisations more upgrade friendly. sagecrm. com

Next Wave Integration – External API • SDATA 2. 0 - REST • json • Full CRUD on all entities • Implemented for SE post R 2 • Application Services and functions • Workflow sagecrm. com

sagecrm. com

Empower your support teams to be more productive and efficient sagecrm. com

Deliver exceptional customer service Key features – Case Management – Escalation and notification alerts – Knowledge base Management – Workflow approval process – Customer Service Dashboard – Detailed analysis on call volumes and case resolution – Traffic light monitoring – Staff performance monitoring – Reporting sagecrm. com Customer Services

Leverage the power of social media and mobile CRM to further grow your business sagecrm. com

Unlock new possibilities with Social CRM Sage CRM integrates with key social media applications such as Facebook, Twitter and Linked. In. Now you can engage with prospects and customers collaboratively and generate leads, foster loyalty and increase revenues. sagecrm. com

Social CRM Sage CRM for Linked. In – Research prospects and connect with customers from within Sage CRM for Twitter – View and manage Twitter feeds directly from within Sage CRM – Update your company Twitter feed and track your brand or company mentions, all from within Sage CRM for Facebook – Gain instant information about customers and prospects by associating Facebook profiles with prospect accounts for more detailed information sagecrm. com

Sage CRM Business Collaboration Powered by Yammer Drive employee productivity and knowledge exchange with social-style collaboration powered by Yammer. – – Increase employee engagement Facilitate peer-to-peer learning Drive productivity through collaboration Collaborate across teams sagecrm. com

What our customers and key industry analysts say about Sage CRM sagecrm. com

What the analysts say “SMB sales organizations will find Sage CRM to be a sound choice with broad functionality and low cost. ” Source: Gartner Magic Quadrant for Sales Force Automation July 2014 “In analyzing the experience of customers, Nucleus has found that the competitive price point, ease of configuration, and relatively seamless integration with Microsoft Outlook are key reasons why customers choose Sage over competitors” Source: Nucleus Research, Technology Value Matrix, September 2013 "Sage CRM has the lowest TCO on the market and offers the most bang-for-the-buck, including a comprehensive feature set, usability, and architecture. " Source: Info-Tech Research Group CRM Suites for Small Enterprises vendor evaluations 2013 “Overall, there is little to argue about Sage CRM's applicability in the target market (SMB). “Sage CRM's feature set and roadmap align well with contemporary CRM requirements, such as social and Saa. S. ” Source: Ovum Decision Matrix, July 2013 sagecrm. com

What… Our customers say “ 60 percent efficiency gains have been achieved across the entire business” Ayda Hornak, Infrastructure and Innovation Manager, Waivestar Group “We have, in the first three months of this fiscal year, achieved 60 pecent of the prior year’s sales” Larry Leeds, CPA, Gibson Teldata “The software can take some credit for an 8 per cent improvement in customer satisfaction ratings as well as revenue growth” “Over the last four years our company’s revenue has grown about 60 percent and we would not have been able to do that without Sage CRM” Chakri Wicharn, Information Manager, Fuji Xerox, Thailand Karen Zfaty, Director, Marketing Info Systems, PARS sagecrm. com

Just some of our… customers Automotive Technology/ Software Services/ Retail Membership Organizations Health/Sport /Leisure sagecrm. com

Used by over 15, 000 companies in 70 countries worldwide sagecrm. com

Sage CRM Global strength, Local focus. sagecrm. com

sagecrm. com

– In our 11 th year of business – Over 100 projects – Sage CRM development Partner – Methodical approach (am PMP) sagecrm. com