Safety Observations are visits to work areas to

Safety Observations are: - visits to work areas to observe work behavior - discussions that can help resolve safety issues and concerns, help recognize and acknowledge safe work practices… - interactions that help develop employee commitment to safety

Safety Observations, cont’d. • Safety Observations (SO) are the singular most effective way we have to positively reinforce safety culture at JLab • SO are the principal leading performance indicator for the effectiveness of our safety program • Who does SO? －Most managers are trained to do SO in their employee workspaces (manager – worker SO) • Lab Director, AD, Department Heads, Group Leaders, Line Managers • There is a growing number of non-manager staff trained to conduct SO on peers (worker – worker SO) Safety Observations 2

Safety Observations, cont’d. • What do you do if you are observed in an SO? －Pause work and talk openly about what you are doing. This will help the SO observer get context about what they are seeing －Answer questions honestly; the SO observer is usually not an expert at what you happen to be doing －During your conversation, expect questions like: • What is/are the principal hazards(s) associated with your work? • How do you protect yourself? • Is there anything that you (the worker) would like to change about the work process you are using or related safety aspects? • What happens afterward? －The interaction is recorded but worker identity is not －Potential improvements developed during conversation are recorded (as well as the need for any follow-up) Safety Observations 3

Safety Observations, cont’d. • The SO training and process is being updated to include a Human Performance Improvement (HPI) focus －This will additional elements to the SO that are designed to look for • Error-likely situations (activity and process steps that lead to a higher degree of risk) • Influences to individual behavior (stressors, underlying messages in the organization or organizational weakness that lead to errorlike situations) • Situations that place workers at risk or situations where additional risk is ignored because it appears too difficult to change • Want to get trained to do SO? －Read SAF 120 kd －Contact Bob May may@jlab. org to participate in a practical demonstration Safety Observations 4