Safety Management A Compromise Between Production and Protection

Safety Management – A Compromise Between Production and Protection à Captain Dan Maurino àFlight Safety and Human Factors – ICAO àWorldwide Symposium on Performance of the Air Navigation System

The First Ultra-Safe Industrial System 10 -3 10 -5 10 -7 Fragile system (1920’s -1970’s) ØIndividual risk management & intensive training ØAccident investigation Safe system (1970’s – mid 1990’s) ØTechnology & regulations ØIncident investigation Ultra-safe system (mid 1990’s onwards) ØBusiness management approach to safety (SMS) Less than one catastrophic breakdownØRoutine collection and analysis of operational data per million production cycles

Truth or Falsehood?

Truth What is the fundamental purpose of a business organization?

The Business Management Perspective ØTo achieve specific production goals, service providers must manage core business processes üManaging safety is one such business process þSafety management is a core business function just as financial management, HR management, etc.

A Balanced Compromise Resources Protection Production

The Dilemma es rc sou Re es urc o s Re Production Protection Bankruptcy

The Dilemma R eso urce s Res our c es Protection Production Catastrophe

Building Safety Resilience… High Ris k System’s Productio n Objective( s) Technology Regulatio ns Safety Space Low Maximum Trainin g System output Minimum

…Upon Business Management Practices Ø Safety issues are a byproduct of activities related to production/services delivery. Ø Managing safety – An analysis of an organization's resources and goals leading to üBalanced and realistic allocation of resources between protection and production goals üSupport of the needs of the

Production, Protection & ICAO SARPs Ø States shall establish a safety programme, in order to achieve an acceptable level of safety in: üThe operation of aircraft üThe maintenance of aircraft üThe provision of air traffic services üAerodrome operations

Production, Protection & ICAO SARPs States shall require, as part of their safety programme, that a [service provider] implements a safety management system accepted by the State that, as a minimum: ü Identifies safety hazards ü Ensures that remedial action necessary to maintain an acceptable level of safety is implemented ü Provides for continuous monitoring and regular assessment of the safety level achieved ü Aims to make continuous improvement to

Enter Acceptable Level of Safety The acceptable level of safety to be achieved shall be established by the State(s) concerned ü Minimum safety performance that service providers should achieve while conducting their core business functions ü Each agreed acceptable level of safety should be commensurate to þComplexity of individual service provider specific operational contexts þAvailability of service provider

In Search of the Balanced Compromise Resources Protection Objective: Public safety State safety programme Acceptance Oversight Organization’s Objective: safety Control safety risk management system (SMS) Protection Oversight Safety assurance Resources Production Objective: Organization’s Achieve commercial production goals and customer processes satisfaction

Safety Management – Excuses and Fear ü Denial: ritualistic rejection of change ü Repair: cover-up, cosmetic adaptation denying progress ü Reform: engaging the will to change