Saa S Time Attendance Bahan Sadegh NETtime Solutions

Saa. S Time & Attendance Bahan Sadegh NETtime Solutions

Exchange Story Exchange server is down!

Exchange Story Exchange server is down! Go fix it

Exchange Story Server is not coming back Go fix it

Exchange Story Server is not coming back Restore from tape Go fix it

Exchange Story Tape backup device not working Go fix it

Exchange Story Tape backup device not working Use our backup tape device Go fix it

Exchange Story Data on the tape is bad. Cannot Restore Use our backup tape device Go fix it

Exchange Story Data on the tape is bad. Cannot Restore This is me upset. Yes, I did have steam coming out of my ears. Use our backup tape device Go fix it

Exchange Story Down for another 18 hours Data on the tape is bad. Cannot Restore This is me upset. Yes, I did have steam coming out of my ears. Use our backup tape device Go fix it

Saa. S • Saa. S is the future of computing • Started to migrate our internal apps to Saa. S • Converted our business to Saa. S

Introduction Bahan Sadegh • President & CEO of NETtime Solutions • Saa. S based Time & Attendance company • We are only Saa. S o No on-premise software

Agenda • • • What is the Cloud, Saa. S and ASP? Saa. S Pros and Cons Real insight into Saa. S How Saa. S affects your workforce Sharing our customer stories

Definition • What is the cloud? o A visible body of very fine water droplets or ice particles suspended in the atmosphere at altitudes ranging up to several miles above sea level.

Definition Saa. S Software as a Service Paa. S Platform as a Service Iaa. S Infrastructure as a Service What is cloud computing?

Cloud Computing • Infrastructure as a Service - Iaa. S o Provides the CPU, memory, storage, etc. required for cloud computing • Amazon AWS • Platform as a Service - Paas o Provides the software platform • Force. com and Microsoft Azure • Software as a Service - Saa. S o Deliver the software • Salesforce, Gmail, etc.

ASP Vs. Saa. S • What is the difference between o ASP (Application Service Provider) o Saa. S (Software as a Service) ASP Server goes down Service goes down Saa. S Server goes down Other servers pick-up the load

Saa. S Advantages

Availability • Availability o o What does 99. 99% uptime really mean? There are 31, 556, 926 seconds in one year 31, 556, 926 X. 0001 = 3, 156 seconds = 53 minutes System is down only 53 minutes per year • Why is it important? o Obvious reason: Access to your data o Critical to your core business

Availability • • Provides emergency medical staff Based in Louisiana Hurricane Katrina in 2005 Decided to convert to Saa. S o Converted HR, Payroll and Time & Attendance • Too expensive to build out internally • Not core business

Accessibility • Technology Conservation Group • Electronic Equipment Recycling • Operations in five countries o Required the need to know is working in real time o All data in one tenant allowed visibility to the entire enterprise

Data Security • • • On-site & off-site backups Encrypted backups Most important: Test restoring from backups SSL encrypted data Secured data center o SAS 70 and the newer SSAE 16

Client Issue – Access • Managers required to approve timecards anywhere in the world o India, Belize, Botswana and Nepal • Variables o Slow connection o Diverse computers – Windows, Mac, Linux, i. Phone, etc. o 24 x 7 accessibility • Solution o Web application that did not require plug-ins o Worked on all platforms and browsers o Anywhere, anytime, anything access

Pricing Predictability • Pay only for what you use o Similar to utility company o As you grow you pay more o If you reduce you pay less • Simple pricing model o Per employee per month o Charge for only active employees • Updates and support included o Phone and email • No long term contract

Seamless Upgrades • Saa. S vendor performs the upgrade o Typically does not require IT • Ability to preview upgrades o Private sandbox to view your data • New features are typically not enabled o You decide if you want to use the new functionality

Growth • Vein Centers of Texas • Originally one office in Beaumont, Texas • Required time and attendance and accrual tracking o Previously faxed timesheets to corporate • Grew to four offices quickly • System grew with their needs • Took “Minutes” to start-up a new office o Only required Internet access – No VPN back to corporate

Multi-Tenant • All customers on the same code base • Add a feature o All customers get the same features • Same bugs affect all customers • If a server fails other servers are ready to pick up load

Multi-Tenant • Cellular World o Retailer of cell phone products o Multiple locations across multiple states o Need to track meals • Especially in California – Meal break premiums • Functionality already deployed o Customer simply enabled functionality o Did not have to wait for the next service patch

Employee Acceptance • Employees typically like Saa. S time & attendance o Independent third party stores data o All changes have audit trail attached • Protects the employee as much as employer • Uniform implementation of rules sets

Support • Support is typically included in monthly fee • Provider monitors your tenant 24 x 7 x 365 • Support sees what you see

Support Focus Technology Focus Vs. Application Focus On-Premise Support Structure Support Network & Infrastructure Support Application Saa. S Support Structure Support Network & Infrastructure Support Application

Saa. S Drawbacks

Customization • Software Customization o One code base makes it more difficult to customize per customer o Dependent on vendor software architecture • Custom programming request can take longer o Customer might need to wait till next “Deployment Cycle” of the vendor • Limitations on the type of custom programming o Might be limited to limitation of vendor’s system

Integration Classic Integration Programmer Database Saa. S Integration Programmer Web Services Or Files Or Other

Data Control • • Data is outside your firewall Dependent on the vendor The feeling of “Letting go” Vendor Lock-In o Your data is with one vendor o Requires planning and tools to migrate from one vendor to another

Conclusion • Saa. S – Software as a Service o Many Pros • Accessibility • Availability • Predictable pricing model • Seamless upgrades • Multi-tenant that grows with you • Enhanced support structure o A few Cons • Customization • Integration • Data outside of firewall • Vendor lock-in