SA 2 in GN 4 2 Marina Adomeit

SA 2 in GN 4 -2 Marina Adomeit SA 2 Activity leader JRA 3 kick off 12 -13 July, Zürich Networks ∙ Services ∙ People www. geant. org

SA 2 Task 1: Service Transition and Software Management • Marcin Wolski, PSNC Task 2: Trust & Identity operations Task 3: Multi-domain services + AL deputy Task 4: Production Optimisation • Alessandra Scicchitano, GEANT Association • Ivana Golub, CARnet • Branko Marović, Uo. B • Find us on wiki : https: //wiki. geant. org/display/timops Networks ∙ Services ∙ People www. geant. org

T 1 - Service Transition and software management • Service Transition: • According to the defined transition process • Performs service validation and testing: • Software validation: code quality testing and build process • Security testing: penetration testing and secure code testing • System testing: documentation assessment, user support review, database design review • Regular and on-demand software security and quality audits and penetration testing • Software Management: • Organise training for software developers - S 4 D, SCT • Software management services for software development and release teams across GÉANT services - started survey among developers Networks ∙ Services ∙ People www. geant. org

T 2 - T&I operations - organisation • T 2 is organised in a horizontal way, having: • Service operations teams, for each servie operated in T 2, consisting of: • Service Manager: (Miro-eduroam, Tomasz – edu. GAIN, Nebojša – Faa. S, Reimer - edu. PKI ) • Dev. Ops team • Steering group management: (Miro- eduroam, Brook- edu. GAIN) • L 2 support teams ? • Core team, consisting of: • Security team • Technical team • Reporting: • Deliverable report for each 10 M of operations period • Operational KPIs in the SA 2 quaterly management reports • Uptake KPIs provided to JRA 3 on request Networks ∙ Services ∙ People www. geant. org

T 2 - T&I operations - streamlining • Service operatons will need to be consistent and minimum baseline fullfiled: • Defined draft of service operations baseline, that got translated into: • Template for service documentation • Checklist for adhering to operations baseline, when service is transitioned into operations • Checklist for adhering to operations baseline, yearly check • Milestone for M 13 for production services to be inline with service operations • For new services comming to SA 2, we are working to arrange the resources needed for operations. • Currently T 2 core team is drafting a list of requirements for operational enviroment : VMs, monitoring, availability, backups, logs, resource inventory, configuration management, CRM, helpdesk, something else !? Networks ∙ Services ∙ People www. geant. org

T 4 - Production Optimisation • Propose improvements within individual services and advance shared and common processes and information across services. • Help in consolidating and streamlining processes and workflows. • Provide CSI (ITIL: Continual Service Improvement) related guidelines and BPs. • Make the key process flows and operational service related procedures more transparent – data, documentation, metrics, promotion, user relationship. • Further elaborate SDP, add service related measurements, KPIs and metrics • Contribute to better overlaying of fabrics of GEANT, NRENs and services. Networks ∙ Services ∙ People www. geant. org 6

Collaboration with JRA 3 • Enhancements to current services • edu. GAIN: • Changes to constitution • Consultancy support • Service provider easier registration • Identity assurance support • Monitoring • GEANT training on using different test/monitor/diagnostic tools • eduroam: • lets. Radsec • Self service support (end users and admins) • CAT and adding a probe • New services coming our way: • • • VOPaa. S in. Academia Moonshot eduroam as a service Id. P as a service (SAML) Networks ∙ Services ∙ People www. geant. org Enhancements needs to be well planned including the implementation in the operations Services needs to be documented before start of transition Plan aprox 2 months for service transition 7

Thank you Networks ∙ Services ∙ People www. geant. org This work is part of a project that has received funding from the European Union’s Horizon 2020 research and innovation programme under Grant Agreement No. 691567 (GN 4 -1). Networks ∙ Services ∙ People www. geant. org 8