RXQ 3 4 1 Dual Billing Process Flow

RXQ. 3. 4. 1 Dual Billing Process Flow Document# 09 -5 F Distribution Company Supplier Customer receives bill for energy Charges (3. 3. 2. 1) Supplier prepares and renders bill for energy (3. 3. 2. 1) Distribution Company sends usage data to Supplier (3. 3. 1. 5) Customer pays supplier for energy Charges (3. 3. 2. 2) Customer receives bill for distribution charges (3. 3. 2. 1) Customer pays Distribution Company for distribution charges (3. 3. 2. 2) Supplier receives and processes Customer payment (3. 3. 2. 2) Distribution Company prepares and renders bill for distribution charges (3. 3. 2. 1) Distribution Company receives and processes Customer payment (3. 3. 2. 2) Distribution Company reads meter(s) (3. 3. 1. 5) 1

RXQ. 3. 4. 1 Dual Billing Process Flow Distribution Company Supplier Customer Meter Usage Cancellation and Rebilling Process Customer receives restated Supplier charges (3. 3. 2. 4) Customer receives restated Distribution Company charges (3. 3. 2. 4) Supplier calculates restated charges and sends corrected bill to Customer (3. 3. 2. 4) Supplier receives cancellation notice and cancels charges in its billing system for incorrect usage (3. 3. 2. 3) Supplier receives restated usage (3. 3. 2. 4) Distribution Company sends cancellation notice to Supplier (3. 3. 2. 3) Distribution Company sends restated usage to Supplier (3. 3. 2. 4) Distribution Company determines that initial usage was incorrect (3. 3. 2. 3) Distribution Company cancels charges in its billing system for incorrect usage (3. 3. 2. 3) Distribution Company determines restated usage (3. 3. 2. 4) Distribution Company calculates restated charges and sends corrected bill to Customer (3. 3. 2. 4) 2

Customer RXQ. 3. 4. 2 Consolidated Billing - Bill Ready Process Flow Billing Party receives usage data (3. 3. 1. 5) Billing Party calculates its charges (3. 3) 1 Process Non-Billing Party transactions (3. 3. 4. 4) File properly Yes formatted (3. 3. 4. 3, 3. 3. 4. 4 & 3. 3. 4. 6) Billing Party receives Non. Billing Party charges (3. 3. 4. 1) Account is billable (3. 3. 4. 3 & 3. 3. 4. 6) Yes 2 No No Sends rejection notification (3. 3. 4. 3 & 3. 3. 4. 6) Send rejection notification (3. 3. 4. 3 & 3. 3. 4. 6) Non-Billing Party Distribution Company sends usage (3. 3. 1. 5) Rejection notice received (3. 3. 4. 3 & 3. 3. 4. 6) Non-Billing Party receives usage data (3. 3. 1. 5) Non-Billing Party calculates its charges and sends them to Billing Party (3. 3. 4. 1) Yes Time to fix & re-submit (3. 3. 4. 6) Rejection received (3. 3. 4. 3 & 3. 3. 4. 6) No Hold transaction(s) for next bill (3. 3. 4. 7) No Time to fix & re-submit (3. 3. 4. 6) Yes 3

Customer RXQ. 3. 4. 2 Consolidated Billing - Bill Ready Process Flow Customer receives bill (3. 3 & 3. 3. 4. 8) Billing Party prepares & renders bill with all available charges (3. 3 & 3. 3. 4. 4 ) Billing Party 1 Transactions held from prior periods (3. 3. 4. 7) 2 Delay caused by Billing Party (3. 3. 4. 7 & 3. 3. 4. 8) Yes Non-Billing Party charges in time for bill (3. 3. 4. 7) Billing Party performs cancel and rebill (unless other action specified in Billing Services Agreement) (3. 3. 4. 8) No No Hold for next bill as specified in Billing Services Agreement (3. 3. 4. 7) Yes Hold transaction for next bill (3. 3. 4. 7) Non-Billing Party Send rejection notification (3. 3. 4. 7) Non-Billing Party resubmits for next bill (3. 3. 4. 7) 4

Customer RXQ. 3. 4. 2 Consolidated Billing - Bill Ready Process Flow Meter Usage Cancellation and Rebilling Process Billing Party receives restated usage data and cancels charges in its billing system for incorrect usage (3. 3. 4. 9 & 3. 3. 4. 10) File properly formatted (3. 3. 4. 3, 3. 3. 4. 4 & 3. 3. 4. 6) Billing Party Non-Billing Party - Billing Party calculates corrected charges (3. 3. 4. 10) 1 Yes 2 No Distribution Company determines initial usage was incorrect; sends cancel usage notice and restated usage (3. 3. 4. 9 & 3. 3. 4. 10) Non-Billing Party receives restated usage data and cancels charges in its billing system for incorrect usage (3. 3. 4. 9 & 3. 3. 4. 10) Billing Party receives Non. Billing Party charges (3. 3. 4. 10) Send rejection notification (3. 3. 4. 3 & 3. 3. 4. 6) - Receive Rejection (3. 3. 4. 3 & 3. 3. 4. 6) Non-Billing Party calculates corrected charges and sends them to Billing Party (3. 3. 4. 10) Yes Time to fix & re-submit (3. 3. 4. 6) No Hold transaction(s) for next bill (3. 3. 4. 7) 3 4 5

Customer RXQ. 3. 4. 2 Consolidated Billing - Bill Ready Process Flow Meter Usage Cancellation and Rebilling Process Customer receives bill (3. 3. 4. 10 & 3. 3. 4. 8) Billing Party prepares & renders bill with all available cancellations and charges (3. 3. 4. 10) 1 Process Non-Billing Party transactions (3. 3. 4. 4) 2 Yes Billing Party performs cancel and rebill (unless other action specified in the Billing Services Agreement) (3. 3. 4. 8) No Billing Party Yes Able to process Non-Billing Party transactions (3. 3. 4. 3 & 3. 3. 4. 6) Non-Billing Party charges in time for bill (3. 3. 4. 4 & 3. 3. 4. 7) Yes No Rejection notification received (3. 3. 4. 3 & 3. 3. 4. 6) Time to fix & re-submit (3. 3. 4. 6) No 3 No Hold for next bill as specified in the Billing Services Agreement (3. 3. 4. 7) Send rejection notification (3. 3. 4. 3 & 3. 3. 4. 6) Non-Billing Party - Delay caused by Billing Party (3. 3. 4. 7 & 3. 3. 4. 8) Yes Hold transaction for next bill (3. 3. 4. 7) Yes Non-Billing Party receives rejection notification and resubmits for next bill (3. 3. 4. 7) 4 6

Customer RXQ. 3. 4. 2 Consolidated Billing - Bill Ready Process Flow Non-Billing Party Bill Cancellation and Rebilling Process Yes 1 Customer in receipt of original charges () No No further action Billing Party Yes No File properly formatted (3. 3. 4. 3) Billing Party receives cancel charges notice (3. 3. 4. 13) Non-Billing Party - File properly formatted (3. 3. 4. 3, 3. 3. 4. 4 & 3. 3. 4. 6) Yes 2 No Send rejection notification (3. 3. 4. 3) Billing Party receives Non-Billing Party corrected charges (3. 3. 4. 14) Send rejection notification (3. 3. 4. 3 & 3. 3. 4. 6) Receive Rejection (3. 3. 4. 3) Non-Billing Party determines original charges were incorrect; sends cancel charges notice to Billing Party and cancels charges in its billing system (3. 3. 4. 13) Non-Billing Party calculates corrected charges and sends them to Billing Party (3. 3. 4. 14) Fix and resubmit () Yes Time to fix & re-submit (3. 3. 4. 6) No Hold transaction(s) for next bill (3. 3. 4. 7) 3 4 7

RXQ. 3. 4. 2 Consolidated Billing - Bill Ready Process Flow Customer Non-Billing Party Bill Cancellation and Rebilling Process Customer receives bill (3. 3. 4. 4 & 3. 3. 4. 8) 1 Billing Party prepares & renders bill with all available cancellations and charges (3. 3. 4. 4) Process Non-Billing Party transactions (3. 3. 4. 4) Billing Party 2 Able to process Non-Billing Party transactions (3. 3. 4. 3 & 3. 3. 4. 6) Yes Non-Billing Party charges in time for Bill (3. 3. 4. 4 & 3. 3. 4. 7) No No No Rejection notification received (3. 3. 4. 3) Send rejection notification (3. 3. 4. 7) Time to fix & re-submit (3. 3. 4. 6) No 3 4 Yes Billing Party performs cancel and rebill (unless other action specified in the Billing Services Agreement) (3. 3. 4. 8) No Send rejection notification (3. 3. 4. 3) Non-Billing Party - Delay caused by Billing Party (3. 3. 4. 7 & 3. 3. 4. 8) Yes Hold for next bill as specified in the Billing Services Agreement (3. 3. 4. 7) Yes Hold transaction for next bill (3. 3. 4. 7) Non-Billing Party receives rejection notification and resubmits for next bill (3. 3. 4. 7) 8

Customer RXQ. 3. 4. 3 Consolidated Billing - Rate Ready Process Flow Customer receives Consolidated Bill (3. 3) Billing Party calculates Billing Party charges (3. 3) Billing Party receives information and inputs Rate Codes and prices in its billing system (3. 3. 5. 1 & 3. 3. 5. 2) Billing Party receives usage data (3. 3. 1. 5) Billing Party prepares and renders Consolidated Bill (3. 3) Billing Party calculates Non. Billing Party charges using appropriate Rate Code(s) (3. 3. 5. 3) Billing Party sends notice of Non-Billing Party’s usage and charges (3. 3. 5. 3) Non-Billing Party Distribution Company sends usage data (3. 3. 1. 5) Non-Billing Party provides information to establish Rate Codes and prices (3. 3. 5. 1 & 3. 3. 5. 2) Non-Billing Party receives billing data (3. 3. 5. 3) 9

RXQ. 3. 4. 3 Consolidated Billing - Rate Ready Process Flow Customer Meter Usage Cancellation and Rebilling Process Customer receives Consolidated Bill (3. 3. 5. 5) Non-Billing Party cancels original Billing Party usage and charges and updates its billing system (3. 3. 5. 4) Billing Party receives cancelled and restated usage data (3. 3. 5. 4 & 3. 3. 5. 5) Distribution Company determines that initial usage was incorrect; sends cancel usage notice and restated usage (3. 3. 5. 4) Billing Party calculates Billing Party charges using restated usage (3. 3. 5. 5) Billing Party cancels original Non-Billing Party usage and charges (3. 3. 5. 4) Billing Party calculates Non. Billing Party charges using restated usage and appropriate Rate Code(s) (3. 3. 5. 5) Billing Party sends notice of cancelled usage and charges to the Non-Billing Party (3. 3. 5. 4) Billing Party sends notice(s) of restated usage and charges to the Non-Billing Party (3. 3. 5. 5) Non-Billing Party receives notice of cancelled usage and charges and updates its billing system (3. 3. 5. 4) Non-Billing Party receives notice(s) of restated usage and charges (3. 3. 5. 5) Billing Party prepares and renders Consolidated Bill (3. 3. 5. 5) 10

Customer RXQ. 3. 4. 4 Single Retail Supplier Billing Process Flow Supplier receives usage data (3. 3. 1. 5) Supplier accepts usage data Distribution Company Registration Agent Supplier sends rejection notice to RA Registration Agent receives usage data Distribution Company sends usage data to Registration Agent RA accepts usage data RA sends usage data to Supplier) 1 Monthly usage matches invoice Supplier Receives invoice from Distribution Company Supplier sends rejection notice to Distribution Company RA sends rejection notice to Distribution Company receives rejection notice Distribution Company corrects usage data Distribution Company receives rejection notice Distribution Company Calculates/recalculates its charges and sends invoice to Supplier Distribution Company determines reason for rejection notice

RXQ. 3. 4. 4 Single Retail Supplier Billing Process Flow Distribution Company Registration Agent Supplier Customer receives bill (including energy and distribution charges) 1 Supplier calculates charges (including Distribution Company related charges) and sends Customer bill

RXQ. 3. 4. 4 Single Retail Supplier Billing Process Flow Customer Meter Usage Cancellation and Rebilling Process Yes Supplier Receives restated usage data Yes Supplier accepts restated usage data Supplier cancels charges in its billing system for incorrect usage data Registration Agent Supplier sends rejection notice to RA Registration Agent receives cancellation notice and restated usage data RA accepts restated usage data Yes RA sends restated usage data to Supplier Receives invoice from Distribution Company corrects restated usage data Distribution Company cancels charges in its billing system for incorrect usage data Supplier sends rejection notice to Distribution Company RA sends rejection notice to Distribution Company receives rejection notice Distribution Company determines initial usage was incorrect; sends cancellation notice and restated usage data to RA 1 Restated usage data matches invoice Distribution Company receives rejection notice Distribution Company calculates/recalculates its charges and sends invoice to Supplier Distribution Company determines reason for rejection notice

RXQ. 3. 4. 4 Single Retail Supplier Billing Process Flow Distribution Company Registration Agent Supplier Customer Meter Usage Cancellation and Rebilling Process Customer receives corrected bill (including energy and distribution charges) 1 Supplier calculates restated charges (including Distribution Company related charges) Supplier sends bill to Customer including cancelled charges and restated charges

Customer RXQ. 3. 4. 5 Consolidated Billing – Payment Processing Assumption of Receivables Process Flow Customer disputes Non-Billing Party charges (3. 3. 7. 2 & 3. 3. 7. 3) Customer receives bill (3. 3) No No further action required by Billing Party or Non-Billing Party Yes Billing Party receives notification of Customer dispute (3. 3. 7. 2 & 3. 3. 7. 3) Conversion to Dual Billing allowed for delinquent accounts by BSA (3. 3. 8. 7) No Non-Billing Party sends remittance notification to the Non-Billing Party (3. 3. 8. 3) Billing Party renders bill (3. 3) Funds remitted to Non-Billing Party (3. 3. 8. 9) Billing Party remits funds to the Non-Billing Party’s financial institution (3. 3. 8. 4 & 3. 3. 8. 5) 1 No Billing Party withholds remittance of disputed charges to the Non-Billing Party (3. 3. 8. 9) 2 4 Yes No further action Non-Billing Party receives remittance notification (3. 3. 8. 3) Non-Billing Party receives remitted funds (3. 3. 8. 4 & 3. 3. 8. 5) Non-Billing Party restates Customer account receivable (3. 3. 5. 5) 3 15

Customer RXQ. 3. 4. 5 Consolidated Billing – Payment Processing Assumption of Receivables Process Flow Billing Party 1 Billing Party sends a remittance reversal notification to the Non. Billing Party (3. 3. 8. 7) Billing Party sends notice of account(s) converted to either Dual Billing or regulated service to the Non-Billing Party (3. 3. 8. 7) 2 No Delinquent accounts exist (3. 3. 8. 7) 4 Non-Billing Party reduces next remittance by the amount of any disputed charges (3. 3. 8. 7) 3 Non-Billing Party receives remittance reversal notification (3. 3. 8. 7) No further action Yes 5 No Notify Non-Billing Party of delinquencies (3. 3. 8. 7) Yes Billing Party sends non UET notification of delinquencies to Non-Billing Party (3. 3. 8. 7) 6 Non-Billing Party receives non-UET notification of delinquencies (3. 3. 8. 7) 16

Billing Party Customer RXQ. 3. 4. 5 Consolidated Billing – Payment Processing Assumption of Receivables Process Flow Customer(s) receive notification of account(s) converted to either Dual Billing or regulated service (3. 3. 8. 7) 5 6 Non-Billing Party MBPs need to be modified for the reversal process Are MBPs need to cover cancel/rebill Billing Party sends notification of account(s) converted to either Dual Billing or regulated service to Customer(s) (3. 3. 8. 7) Notify Customer (s) of account(s) converted to either Dual Billing or regulated service (3. 3. 8. 7) No further action Non-Billing Party receives notice of account(s) converted to either Dual Billing or regulated service (3. 3. 8. 7) 17

RXQ. 3. 4. 5 Consolidated Billing – Payment Processing Assumption of Receivables Process Flow Non-Billing Party Customer Bill Cancellation and Rebilling Process Customer receives corrected bill (? ) Billing Party issues and sends corrected bill to Customer (? ) Billing Party cancels and/or rebills charges (? ) Billing Party adjusts (by the net effect of the corrected bill) and sends next routine remittance notification to the Non-Billing Party (? ) Non-Billing Party receives remittance notification including adjustment (? ) Billing Party remits funds, as appropriate, to the Non-Billing Party’s financial institution (? ) Non-Billing Party receives remitted funds (? ) Non-Billing Party restates Customer accounts receivable (3. 3. 5. 5) 18

Non-Billing Party Customer RXQ. 3. 4. 6 Consolidated Billing Payment Processing-Pay As You Get Paid Process Flow Customer makes payment (3. 3. 3. 5) Billing Party receives payment (3. 3. 3. 5) Billing Party maintains account balances for the Non-Billing Party (3. 3. 9. 6) Payment posted in accordance with payment posting order (3. 3. 9. 1 & 3. 3. 9. 2) Billing Party sends remittance notification to the Non-Billing Party (3. 3. 9. 3) Yes Payment subsequently adjusted (3. 3. 9. 5) Billing Party remits funds to the Non. Billing Party’s financial institution (3. 3. 9. 4) Non-Billing Party receives remittance notification (3. 3. 9. 3) Non-Billing Party’s financial institution receives payment (3. 3. 9. 4) No further action required Yes Billing Party sends remittance adjustment notification to the Non-Billing Party (3. 3. 9. 5) MBP needed for Non-Billing Party restates customer accounts receivable No Billing Party reduces next remittance by the amount of any adjusted payments (3. 3. 9. 5) Non-Billing Party receives notification (3. 3. 9. 5) 19

RXQ. 3. 4. 6 Consolidated Billing- Payment Processing Pay As You Get Paid Process Flow Non-Billing Party Customer Bill Cancellation and Rebilling Process Customer receives corrected bill (? ) Billing Party issues and sends corrected bill to Customer (? ) Billing Party cancels and/or rebills charges (? ) Billing Party adjusts (by the net effect of the corrected bill) and sends next routine remittance notification to the Non-Billing Party (? ) Non-Billing Party receives remittance notification including adjustment (? ) Billing Party remits funds, as appropriate, to the Non-Billing Party’s financial institution (? ) Non-Billing Party receives remitted funds (? ) Non-Billing Party restates Customer accounts receivable (3. 3. 5. 5) 20

Supplier RXQ. 3. 4. 7 Single Retail Supplier Billing – Remittance from Supplier Process Flow Supplier Receives invoice from Distribution Supplier initiates payment process prior to due date No Supplier sends remittance notification to the Distribution Company Yes Supplier receives interest/late fee Notification from Distribution Company Supplier initiates payment process for invoice and interest/late fee charges Supplier remits funds to the Distribution Company’s financial institution Yes Distribution Company No Distribution Company calculates interest charges/late fees and updates billing system Distribution Company sends interest/late fee notification to Supplier Distribution Company initiates resolution process Distribution Company receives remittance notification Distribution Company’s financial institution receives payment 21

RXQ. 3. 4. 7 Single Retail Supplier Billing Remittance From Supplier Process Flow Distribution Company Supplier Bill Cancellation and Rebilling Process Supplier receives corrected invoice (? ) Supplier adjusts (by the net effect of the corrected bill) and sends next routine remittance notification to the Distribution Company (? ) Supplier remits funds, as appropriate, to the Distribution Company’s financial institution (? ) Distribution Company sends corrected invoice to Supplier (? ) Distribution Company cancels and/or rebills charges to Supplier (? ) Distribution Company receives remittance notification including adjustment (? ) Distribution Company receives remitted funds (? ) Distribution Company restates Supplier accounts receivable (3. 3. 5. 5) 22