RPA Essity Frida Hanson frida hansonessity com Business

RPA @ Essity Frida Hanson frida. hanson@essity. com Business Process Automation Manager

2008 – 2014 M. Sc. Industrial Engineering and Management 2014 – 2016 Graduate Engineer Projects, Global Manufacturing (GM), Essity 2016 Project Leader RPA Business Analyst RPA Manager RPA + Analytics Global Business Services (GBS), Essity 2 20190917 Essity Internal ICSS

RPA in Essity ? Some key choices Essity & GBS 3 20190917 Essity Internal Top of Mind ICSS

Essity is a Leading Global Hygiene and Health Company 4 20190917 Essity Internal ICSS

Essity in Brief 118, 500 SEK million in net sales 2018 12, 935 SEK million in adjusted EBITA 1) 2018 Sales in approximately 150 1) Excluding 5 47, 000 items affecting comparability 20190917 Essity Internal countries Employees, approximately ICSS

Executive Management Team 2. Produces Fredrik Rystedt CFO and EVP Head of Group Function Finance Magnus Groth President and CEO Anna Sävinger Åslund Mikael Schmidt SVP, Group Function Human Resources SVP, Group Function Legal Affairs, General Counsel and Secretary of the Board Joséphine Edwall-Björklund SVP, Group Function Communications 3. Market and Sells Donato Giorgio GLOBAL UNITS President Global Manufacturing Tuomas Yrjölä President Global Brand, Innovation and Sustainability Robert Sjöström 1. Innovates Ulrika Kolsrud President Health and Medical Solutions Volker Zöller Don Lewis Pablo Fuentes President Consumer Goods President Professional Hygiene President Latin America President Global Operational Services 6 20190917 Essity Internal BUSINESS UNITS ICSS

Essity Executive Management Team Magnus Groth President and CEO Fredrik Rystedt CFO and EVP Head of Group Function Finance Anna Sävinger Åslund Mikael Schmidt SVP, Group Function Human Resources SVP, Group Function Legal Affairs, General Counsel and Secretary of the Board Joséphine Edwall-Björklund SVP, Group Function Communications Donato Giorgio GLOBAL UNITS President Global Manufacturing Tuomas Yrjölä President Global Brand, Innovation and Sustainability Robert Sjöström GOPS = Global Operational Services Sourcing, IT, GBS, etc. Ulrika Kolsrud President Health and Medical Solutions Volker Zöller Don Lewis Pablo Fuentes President Consumer Goods President Professional Hygiene President Latin America President Global Operational Services 7 20190917 Essity Internal BUSINESS UNITS ICSS

GBS provides company cars, accounting, invoice handling, correct vendor master data, laptops, office spaces… Head of GBS Financial Services Customer Admin Services Sourcing Admin Services Master Data Services HR Services Workspace Services Service Excellence ~ 900 employees 8 20190917 Essity Internal ~ 30 locations Global Service Lines Process Improvement driven in dedicated “Service Development Teams” ICSS Service Excellence = technology, service management SAP – core system

RPA in Essity ? Some key choices Essity & GBS 9 20190917 Essity Internal Top of Mind ICSS

The RPA Journey 2016 Po. C, start-up, software selection 10 20190917 Essity Internal 2017 2018 2019 Becoming good at it Starting up ICSS Scaling + AI

The RPA Journey Business Analyst Lights What new technology can we use? RPA! Implementation Partner, Software Supplier selected 2016 2 robots live 2 robots re-built and live for real 2017 Proof of Concept 2018 Operational at last! CHAOS Project Start Goal: Implement 10 robots and get trained Team size 11 20190917 Essity Internal ICSS 2019 ~ 30 in total Combining w Cognitive

Digital Operational Platform – the ecosystem Automate RPA Blue. Prism Interact Virtual assistant Interact IPsoftassistant Amelia Virtual Process Workflow IPsoft & Ivanti + GBS Service automation. Insight Analytics MS Power BI Analytics 12 20190917 Essity Internal Dig. OP - powered by IT Share Support/Request Service portal Ivanti Knowledge & mngt Docu Knowledge management IPsoft & Ivanti ICSS

Operating Model Simplified CUSTOMER (INTERNAL) I have this repetitive task, wonder if it can be automated? RPA in GBS and IT work as ONE TEAM GBS IT I do it! It’s suitable and the business case is there, I order the automation from IT IT Team Lead RPA Manager Any internal customer GBS/BU Supply, Sourcing, Logistics, Finance, Sales, Marketing etc. 13 20190917 Essity Internal Dev, EU Business Analyst, NA ICSS Dev, EU

Business Case Sign-Off Standard Price List 14 20190917 Essity Internal ICSS

Standard Timeline Design Can take 1 – 52 weeks Baby Very Small 15 20190917 Essity Internal De v Tec Des Small Tech Design Medium Tech Design Large Tech Design Dev Hyper Care UAT Development Hyper. Care UAT Development UAT ICSS Hyper. Care

Characteristics of Essity automations Repetitive, time consuming administrative tasks (20 -80 hrs/week) 16 20190917 Essity Internal Swivel chair activities Report creation Validating/comparing Request forms/ service requests Masterdata Reminders ICSS

RPA in Essity ? Some key choices Essity & GBS 17 20190917 Essity Internal Top of Mind ICSS

Key Choice 1: Developers in IT We heard: ”RPA is so easy so even business people can develop it” • • • Developers in IT 18 20190917 Essity Internal ICSS Architecture Scripting Quality & Supportability Leverage scheduling Leverage Best Practice & Knowledge exchange Agility

Beehive Where do you put your people and why? How many do you need? 19 20190917 Essity Internal ICSS

Key Choice 2: Champion focus How to get a pipeline? Re-use existing fora, like • Global Logistics Forum • IT Solution Owners • IT Architecture Forum • GBS Service Development Business Analyst = 30% marketing, education & awareness creation Work with those who want you there (at least in the beginning) 20 20190917 Essity Internal ICSS When a function/unit is starting to mature, introduce “Business Analyst Light” • GBS Service Development • Professional Hygiene Business Logistics

Beehive How do you create a pipeline of good RPA projects? 21 20190917 Essity Internal ICSS

RPA in Essity ? Some key choices Essity & GBS 22 20190917 Essity Internal Top of Mind ICSS

Become Intelligent Automation BA Light Concept – roll out further From idea to ready PDD (ANALYTICS & Machine Learning) Drive pipeline better 23 20190917 Essity Internal ICSS