RP and RC OLA Peter Solagna EGI eu

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RP and RC OLA Peter Solagna – EGI. eu www. egi. eu This work

RP and RC OLA Peter Solagna – EGI. eu www. egi. eu This work by EGI. eu is licensed under a Creative Commons Attribution 4. 0 International License.

The EGI OLA framework Resource Provider OLA Resource Centre OLA Corporate Level OLA 10/2/2020

The EGI OLA framework Resource Provider OLA Resource Centre OLA Corporate Level OLA 10/2/2020 Insert footer here 2

EGI Corporate level OLA • https: //documents. egi. eu/document/2752 • The Corporate Level OLA

EGI Corporate level OLA • https: //documents. egi. eu/document/2752 • The Corporate Level OLA is valid for all services provided according to the Customer service catalogue, if no other agreements are in place. • The Agreement may be extended or replaced by specific OLAs – As it happens with the RP and RC OLAs • The goal of the document is to set minimum requirements for all production services provided by the EGI infastructure 10/2/2020 Insert footer here 3

EGI Corporate level OLA (2) • The current corporate level OLA does not additional

EGI Corporate level OLA (2) • The current corporate level OLA does not additional requirements compared to the RC and RP OLAs. • Topics are: – – Service hours Support Service level targets (still 80/85%) Information security and data protection • All these topics are covered already by the RP and RC OLAs – No additional requirements – The document is meant mostly for services that are not (or will not be) covered by the RP/RC OLAs. It is applicable to RP/RC services, but it is completely superseded by RP/RC OLAs 10/2/2020 Insert footer here 4

New RC OLA, what’s new? • New OLA template • Changes in the scope

New RC OLA, what’s new? • New OLA template • Changes in the scope of the OLA, Services in scope are – registered in GOCDB as production services (and monitored) – in the “EGI” scope. – All services not in GOCDB, local services, or registered without the “EGI” scope are not considered production and are out of scope 10/2/2020 Insert footer here 5

New RC OLA, what’s new? (2) • Sites must provide: at least one Functional

New RC OLA, what’s new? (2) • Sites must provide: at least one Functional Capability – (e. g. Cloud Computing, File Transfer, Storage Management, Data Access, Metadata Catalogue, HTC Compute, additional Information Discovery capability). • Resource centres are responsible for handling the helpdesk tickets for which they are notified 10/2/2020 Insert footer here 6

RP OLA, what’s new? • New OLA template • Removed the ROD performance index

RP OLA, what’s new? • New OLA template • Removed the ROD performance index target – Not used for more than a year now – Changed the ROD duties definition, is not mandatory for ROD to use the Operations portal for daily oversight but still: • The Provider oversees the smooth operation of the infrastructure, proactively checks the status of the Resource Centres, and monitors the progress of open tickets. • The site services in scope for this OLA are the services in scope for the RC OLA 10/2/2020 Insert footer here 7

Plan for approval of the new OLAs • The OLA documents are attached to

Plan for approval of the new OLAs • The OLA documents are attached to today’s agenda • Please, provide feedback before July 20 th – New version based on the feedback will be circulated and the target OMB for approval will be July’s OMB 10/2/2020 Insert footer here 8

Thanks • Questions? 10/2/2020 Insert footer here 9

Thanks • Questions? 10/2/2020 Insert footer here 9