Royal Mail Business Mail 1 st Class Royal

Royal Mail Business Mail 1 st Class Royal Mail Business Mail Overview

Definition Business Mail 1 st Class and Business Mail will typically contain general correspondence and items of a personalised nature for transactional, contractual or relationship purposes. Generally they are for mailings that do not qualify for Advertising Mail , Sustainable Advertising Mail or Publishing Mail. Business Mail 1 st Class is for urgent general correspondence including bills / statements that require a next working day delivery Business Mail is for general correspondence including bills / statements 2

Product specification

Sortation options • Unsorted with no additional options • Unsorted Machine-readable; Optical Character Reference (OCR), Mailmark Barcode Machine-readable Advanced • Sorted Low Sort OCR Low Sort Mailmark High Sort 4

Delivery speed • Unsorted options 1 st Class delivery aim of next working day 2 nd Class delivery aim within three working days after posting • Sorted options 1 st Class delivery aim of next working day 2 nd Class delivery aim within two working days after posting Economy (sorted only) Delivery aim within four working days after posting 5

Formats • Unsorted letter large letter • Sorted letter large letter 6

Formats Max 240 mm Large letter – machine readable Large Letter Max 5 mm thick Max 165 mm Max 250 mm Max 353 mm Max 245 mm Max 25 mm thick Max 10 mm thick Max 345 mm Weight Bands 0 - 100 g Fixed Price 101 - 250 g 251 - 750 g (in steps of 1 g from 251 gms) Fixed Price 0 - 100 g Fixed Price 101 - 250 g 251 - 750 g (in steps of 1 g from 251 gms) 7

Volumes – minimum posting Unsorted 500 letters or 250 large letters Unsorted Advanced 250 letters Sorted 4, 000 letters or 1, 000 large letters 8

Address and postcode accuracy Unsorted minimum 90% address & postcode accuracy Advanced: minimum level of discount dependant on address & postcode accuracy to Postal Address File (PAF) Sorted: Minimum 90% address & postcode accuracy 9

Product sortation

The Royal Mail Selection Files Low Sort: machine-readable Sort to 86 selections OCR & Mailmark for letters and large letters High Sort: manual Sort to 1529 Direct selections and/or 86 Residue selections Minimum items per direct selection (sortation discount) 50 letters 10 large letters

Sortation criteria – Low Sort • one level of sortation • * if trays are to be used then an average number of items across all selections mailed to in that posting must be a minimum of 100 letter or 25 large letters if this cannot be achieved then bags must be used Selections minimum postcode & Minimum address accuracy level volume* (trays) (inc DPS) OCR Mailmark 86 86 90% Minimu m volume (bags) 100 letters 1 25 large letters 100 letters 25 large letters 1

Sortation criteria – High Sort • Two levels of sortation available • Presentation*: if trays are to be used then an average number of items across all selections mailed to in that posting must be a minimum of 100 letter or 25 large letters if this cannot be achieved then bags must be used • Pricing: Minimum of 50 letters required for a ‘Direct’ discount Minimum of 10 large letters required for a ‘Direct’ discount Selections minimum Presentation - Pricing postcode & Minimum no address accuracy volume* (trays) of items level 100 letters Residue 86 1 Direct 1529 90% 25 large letters 100 letters 50 letters 25 large letters 10 large letters

Consolidation • Combining separate client’s postings into a single posting • Single set of direct selections • Single set of residue selections • Single computer • Single line listing • Consolidator’s Post Paid Indicia number • Consolidator’s account number planning report 14

Product presentation

Mailpiece design • Payment channel Post Paid Indicia (PPI) and stamps - sorted options PPI and meter – unsorted options • Service indicator PPI – 1, 2 or M • Return address • Standard selection code (SSC) Optional for High Sort and Low Sort • Design constraints OCR & Mailmark 16

Presentation options - unsorted Option B Option C FACE & BUNDLE SECURELY FACE CORRECTLY IF OVER 10 mm THICK, DO NOT BUNDLE BAG & LABEL TRAY & LABEL Option A BAG YORK ALP YORK 17

Presentation options - sorted Option A Option B SORT FACE & BUNDLE SECURELY FACE CORRECTLY BAG & LABEL TRAY & LABEL Option C CAGE SORT IF OVER 10 mm THICK AND MIN OF 200 ITEMS PER SELECTION, DO NOT BUNDLE BAG CAGE Option D FACE & BUNDLE SECURELY ALP CAGE 18

Containers Unsorted trays for letters trays for large letters up to 10 mm in thickness bags or Auto Levelling Parcel containers (ALP)’s for large letters over 10 mm Sorted trays* or bags for letters trays* or bags for large letters up to 10 mm in thickness bags or ALPs * * for large letters over 10 mm large letters or High Sort letters may be unbagged *you need an average of 100 letters or 25 large letters across all selections mailed to, if you cannot meet this then use bags * * only with pre-agreement

Presentation - summary Trays mandatory for all machine-readable unsorted postings not permitted for large letters over 10 mm for sorted postings - can only be used if there is an average number of items per selection across all selections being mailed to 100 Letters 25 Large Letters if you cannot meet this requirement then you must use bags this criteria will not apply to International Bags permitted for all sorted products ALPS machine-readable Large Letters over 10 mm thick Segregated Bundles permitted as current including for Low Sort Large Letters, not Low Sort Letters Unwrapped permitted for High Sort Direct Selections, you will need to meet machine readable unwrapped specifications for Low Sort

Payment & pricing

Payment • All PPI indicia remain the same i. e. 1 st 2 nd and M (for economy mailings) indicating service speed and including the ‘Delivered by Royal Mail’ logo • Posting cheques are only allowed for Business Mail with no additional options (previously known as STL) • Meters are no longer permitted for any of the sorted product options • Stamps are still permitted for sorted products & P 3484 must accompany the posting • Volume Related Discounts will now be allowed on some Residue sort products

Payment indicia 23

Discounts • Machine-readability letters & large letters Sorted options and non-sorted options Advanced option • Sortation Directs & Residues • Volume Related Discounts Low Sort Directs & Residues – High Sort unsorted 24

Volume Related Discounts - Residue • Residue VRDs do apply to: Business Mail 1 st Class with High Sort options Business Mail with High Sort options 25

Other account offerings which are not related to Business Mail, Advertising Mail or Publishing Mail

other Account product offerings 1 st and 2 nd Class (VAT exempt) • BPL – Online Business Account (OBA) product code 1 st Class and 2 nd Class • No volume requirements • No additional options No Volume Related Discounts available No options for sorting No mail machine-readable options • Presentation trays or bags permitted No sortation • PPI 1 st or 2 nd Class indicia as current including ‘Delivered by Royal Mail’ • Compensation as currently available for stamps and meters NB: Do not use BM Advanced envelopes for the VAT exempt product offering

IN SUMMARY……. 28

• Options available Business Mail with no options Business Mail with sortation Business Mail with machine-readable options • Formats letters large letters • Machine readability letters – OCR and Mailmark Barcode large letters – OCR and Mailmark Barcode 29

Royal Mail Support Account handler Product literature User Guide Royal Mail Technical helpline 0207 371 6957 Technical Consultant - Mark Pearce 07801 777 503 30

Questions? 31