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Roy Sharples The art of hustling and gun slinging within the customer-oriented culture
Today’s expectations for the CIO Outsourcing and off-shoring Performance measures Security and risk Legislation & Compliance Cost and complexity reduction Just in time delivery CIO Squeeze Growing shareholder value Alignment and collaboration Governance and funding Business integration Differentiated products and services Growing talent
Managing IT as an integrated enterprise CIO • Setting and maintaining IT leadership and direction. • Centrally managing the IT organization and its specialist groups as an integrated business. • Generating maximum value from IT investments. Planning & managing the IT business • Facilitating and integrating internal IT operations to increase productivity, efficiencies and synergies. Optimizing the IT supply chain • Optimizing the IT supply chain in the extended Maximizing its partner eco system, ensuring value for money and just in time delivery of products and services from its supply base. Copyright Microsoft 2008 Optimizing the IT customer experience • Optimizing the relationships with IT customers, and increasing product and service effectiveness.
Microsoft’s advisory services to the CIO IT Strategy Enterprise Integration Innovation Management Governance & Alignment IT Transformation Value Realization Copyright Microsoft 2008
The IT challenges for e. Commerce retailers Disparate systems Inventory Financials CRM Campaign Management Marketing Content Management Pricing and Promotions Product Information Management (PIM) “P & L” Barrier” • • . com Limiting Architectures • • • Scalability Extensibility Templates Site Tools Analytics / BI Inventory Orders Financials PIM Head Office CRM Inventory Orders Content Financials PIM CRM Content
Solution trends for e. Commerce retailers Single View of Customer Tight Integration with LOB Apps Core Commerce Tools for Business Users • • Supports accurate customer profiling Personalization Focus on User Experience Leveraging customer centricity as means to drive top-line revenue and build loyalty • Inventory • Financials • CRM • • • e. Commerce Website Campaign Management Marketing Content Management Order Management Pricing & Promotions Product Information Management Enterprise Data Inventory Financials Integration with other channel efforts • Support cross-channel, consistent buying experience • Buy on-line, pick up in store, etc Commerce Data Orders PIM CRM Content
Evolving ecommerce architectures Web 2. 0 Service Providers Customers WWW. Com User Experience Recommendations Search & Browse Products & Services Orders/Transactions Transport Channel Enterprise Infrastructure Services Enterprise Application Services Business Services
Tesco. com Case study
Transforming IT into an enterprise leader Business Capabilities Operationalize Technology Solutions IT Services Develop migration plan Formulate Direction Assess enterprise environment Organisation & Governance
Managing and governing the architecture IITT SS ttrra atte egg yy GG oov vee rrnn aan ncc ee Enterprise Purpose: Set overall direction and align business and IT strategy and agree funding for future opportunities, Key activities include; Enterprise IT investments, IT policies, IT services, budget/chargeback structure, ROI/value determination, IT mandate/priorities. Membership: CIO & all Lo. B Directors/Leads. Chaired by CEO. Frequency: Quarterly. Executive IT Governance Steering Group Body s et T ng i nd g ar Fi na pe CBG S T ia l G ov er I al b lo G nc na Architecture Governance Review Board nc e ce an d ui Purpose: Alignment of architecture with business and IT plans, architecture principles, policies, patterns and standards policies, architecture implementation, project & operational management practices and development methodologies. Membership: Enterprise Architects, Domain Architects, Portfolio/Project Managers, Service Managers. Chaired by CTO/Head of Architecture. Frequency: Bi-Weekly. t S n pe g in Pr og G ra d m /P ro je T ct G Functional Architecture overn an ce Governance Competency rt Bu Body Centre po sin p es Su s & (GEC) Pr s o nt ge ar ce ss Purpose: Serves as the day to day stewards and custodians of enterprise and domain architectures as well as supporting policies, principles, processes, roles & responsibilities, collateral & enabling toolset. Membership: Enterprise Architects, Domain Architects. Chaired by CTO/Head of Architecture. Frequency: Weekly. e m R & D En ha e nc
Benefits • Better alignment and integration of IT. • Clear roles and responsibilities for allocating resources. • A basis for evaluating new proposals and projects. • Improved quality of choices for investments. • Reduction in the cost and complexity of IT. • Improved management understanding of the role of IT. • A mechanism to surface and evaluate the impacts of IT change.
Keys to success • Simple common language that everyone can understand. • Business organizational buy-in and change management. • Foster innovation and creativity. • Effective prioritization. • Collaborative approach. • Ensure integrity and quality. • Constant journey, not a destination!