Roslina Binti Jantan Norsaliza Binti Ramli 03 8922

Roslina Binti Jantan Norsaliza Binti Ramli 03 -8922 7242 roslinaj@tnb. com. my 03 -8922 7377 salizar@tnb. com. my PERFORMANCE CONVERSATION NOMENCLATURE : ILS-MX-HRF-OL-0024 COURSE SYNOPSIS This course is design to Executives & Non Executives to apply tools for Performance Conversation effectively. COURSE OBJECTIVE At the end of the course, participants will be able to: o Execute Performance Conversation through TNB Performance Motivation Cycle timely o Apply the effective feedback process in working environment and life o Conduct Performance Conversation effectively with the right tools. o Able to conduct any mode of conversation in professional manner PARTICIPANTS Open to All DAY / DURATION I Day Online Learning PERFORMANCE CONVERSATION Online Learning 1. 0 Performance Conversation in TNB Performance Motivation Cycle 1. Introduction to Performance Motivation Cycle 2. Definition of Performance Conversation 3. TNB Performance Motivation Cycle Human Resource Minister Award 2007 Winner -Best Training Provider Category Energy Industry Award 2011 Training Provider Excellence Role Model Company 2013 for Electrical Training Programmers by JTM CARA MEMOHON? Untuk Warga TNB: https: //people-matters. tnb. com. my/ Untuk Bukan TNB: www. tnbilsas. com. my/ 2. 0 Effective Feedback Framework 1. Effective Feedback 2. Prepare yourself before Performance Conversation session 3. Help your subordinate before Performance Conversation session 4. Triangle Approach 5. Quizzes 3. 0 Essential Tools for Performance Conversation 1. Roles & Function of Immediate Manager 2. Tools for Performance Conversation 3. Quizzes 4. 0 Key Importance of Handling Difficult Subordinate & Immediate Manager 1. How to Handle Difficult Performance Conversation (Immediate Manager) 2. How to Handle Difficult Performance Conversation (Subordinate) 3. Quizzes 5. 0 Summary 1. Conclusion 2. Level 1 Evaluation City and Guilds Approved Training Centre