Robotic Process Automation CIGNEX Datamatics Facilitating the Digital
Robotic Process Automation @ CIGNEX Datamatics Facilitating the Digital Workforce Version: June 2020 CIGNEX Datamatics Confidential www. cignex. com
Overview 2 • RPA – Market & Maturity Trends • CIGNEX Datamatics – RPA Expertise & Offerings • Success Stories – Clients Benefitting from our RPA Expertise CIGNEX Datamatics Confidential www. cignex. com
Robotic Process Automation Market & Maturity Trends 3 CIGNEX Datamatics Confidential www. cignex. com
Predictions for RPA Market - 2020 4 RPA Gain Momentum Post COVID Era RPA Moves BFSI Towards Profitability 65% of countries RPA spend is going to increase by an average of 5%. Robotic Process Automation (RPA) helps BFSI to keep their compliance operations costs low and meet their regulatory requirements in half the time. Hyper Automation RPA in Manufacturing Intelligent Process Automation RPA will evolve towards ‘hyper automation’ for testing and deploying AI, NLP, intelligent optical character recognition, & machine learning deployments — into the enterprise. RPA would help companies to attain 40% cost savings in their back-end operations, in the various area of work IAP will be the engine at the core of the nextgeneration operating model. Driven by set of new technologies that combines fundamental process redesign with RPA and ML will be key drivers. CIGNEX Datamatics Confidential www. cignex. com Healthcare Meets RPA Healthcare is predicted to have a 36% automation potential. 1/3 rd of Healthcare task could be automated allowing healthcare providers to provide more value to patients.
RPA Maturity & Spend Trends Robotic Process Automation Spending (2019 -2026) Banking & Financial Services Telecom & Media Manufacturing 10 -15% Energy & Utilities <10% Public Sector Task Automation . 3% Travel & Hospitality 15 -20% R 22 Healthcare 10. 7 5 Billion CAG Retail & CPG Billions of U. S. Dollars Process Automation 10 Billion % Share of Revenue RPA Adoption Stage Business Transformation >20% Insurance 1. 39 Maturity Timeline >66% 5 Share of Top 4 Industries 0 BFS | Insurance | Healthcare | Retail & CPG CIGNEX Datamatics Confidential www. cignex. com 2019 2026
RPA Expertise & Offerings 6 CIGNEX Datamatics Confidential www. cignex. com
RPA Expertise Team Size: 60+ Clientele: 20+ • 500+ Processes Automated & 2000+ Bots in Production • 150+ RPA Certifications accomplished by 60+ RPA Professionals • Expertise in Ui. Path, Automation Anywhere, Blueprism, & Work. Fusion • CMMi Level 3 Processes, Guidelines and Templates • ISO 27001 (Information Security Management System) Compliant • Community Contributions on Ui. Path Go! Marketplace • Bronze Partner Certifications Highly skilled team of 60+ Professionals who have completed over 150 + RPA Diploma & Certifications Projects Contributed - Dynamically Select Value in Dropdown | IRCTC 2% PNR Status Check • Gold Partner & Reseller Ui. Path Certifications 11% Components Contributed - Software List with Version | Power Source | AA Certification Wireless or LAN | Am I Online? | Date Information - Work day or Weekend 56% 30% BP Certification Work. Fusion Certifications 7 CIGNEX Datamatics Confidential www. cignex. com
Ui. Path Partner Status & Summary To be shared with Ui. Path Reps Only Overview Region Partner Status Roles Count User Count India Gold 148 62 United States Gold 7 3 155 65 Total Gold Partner & Reseller Region-wise Certifications & Competencies Business Analyst 23 2 Implementation Manager 16 1 Solution Architect 0 Infrastructure Engineer 0 Ui. Path Certified Developer 0 Ui. Path Advanced Developer 0 Ui. Path Sales 15 12 17 21 44 4 0 5 10 15 India 8 CIGNEX Datamatics Confidential 20 25 30 United States www. cignex. com 35 40 45 50
RPA Services RPA Consulting/Assessment Automation Design • Process Identification • Productivity & FTE Optimization Approach • Automation Rollout Roadmap • RPA & OCR Tools Identification • Automation POCs • RPA Governance Design & Rollout • RPA Co. E • Mapping Manual Processes to Automation • Classifying Intervention Modes • Automation Architecture Design • Custom Framework Design • RE Framework & Best Practices • RPA Infra Design RPA Implementation 3600 RPA Services Bot Management Bot Monitoring & Enhancements Failure, DR and Risk Management Opportunity Discovery and Management • RPA Corporate Trainings • RPA Infra Management • • • Cognitive Automation using AI/ML • Bot Development • Workflow Orchestrations & Governance • Rollout Validation & Planning • Business Continuity and Scaling System Automation 9 Automation Support SFDC Automation | CAD Automation | SAP/ERP Automation | Excel Automation | Product Automation | BPO Automation | Call Center Automation | Back Office Automation | Support Process Automation | Desktop Automation | Web Automation | GUI Automation CIGNEX Datamatics Confidential www. cignex. com
RPA Center of Excellence (Co. E) People Governance Experienced Team Process Definition Ability to Scale Architecture Guidelines Training Academy Templates & Checklists Policy Makers/Advocates Best Practices Process Alignment Tools Expertise Standardization RPA Lab Metrics & Measurement Integration Platform Benefit Realization Research & Learning Define, Evaluate, Innovate, Monitor & Improve Automation 10 CIGNEX Datamatics Confidential www. cignex. com Process Tools
Co. E: Centralized Governance | Distributed Development • Balanced approach with right Pace of RPA adoption and Org Unit 1 Org Unit 2 Controlled RPA evolution • Co. E driven Centralized governance • Leverage Best practices and Learning across RPA Delivery Organization Units • • Org Unit 3 RPA Delivery Org Unit N RPA Delivery RPA delivery governed at both level – § Global at Co. E level § Local at Individual Org Unit Empowers Org Units to define their RPA strategy and pace of adoption • Highly scalable due to hybrid nature • Prerequisites Business Services • Well defined Roles and Responsibilities Centralized Services • Strong Project governance 11 CIGNEX Datamatics Confidential Technology Services www. cignex. com Governance
Implementation Framework Process Automation Framework Process Selection Solution Design Assessment Implementation Maintenance Process Selection Surveys KPI Mapping Process Standardization Technology/Tool Selection Best Practices Script/code Implement Benefits Analysis Enhancements POCs Benefits Analysis Feasibility Rule Engine Requirement Risk Management SOPs Adoption Blueprint Test/Validate Data Integration Deploy Process improvements ROI Measurement Optimization SECURITY & GOVERNANCE Governance Framework Strategy, Leadership & Organizational Readiness Sponsorship, mind-set & acceptance for the Digital workforce 12 Organizational Enablement to Handle Change Clearly Defined & Understood Changes to – Roles, Responsibilities, Processes CIGNEX Datamatics Confidential Security & Compliance Business Continuity & Security Management Integral to governance www. cignex. com Technology Deployment & Operations Technology Implications Costs, Skilling, Maintenance Align People & Processes To break silos & facilitate Optimized Operations
RPA Implementation Approach Stages 1 20102 12 3 4 Assessment Liferay + UI Tool Evaluation Engagements Architecture Design & Development Quality Validation & Reporting 5 Status Reporting & Best Practices 6 RPA Training & Support Deliverables 1 2 Process Definition Document Adoption Roadmap Document 4 5 6 Comparison Matrix RPA Scripts Test Plan Status Report User Guide Product Compliance Report RPA Architecture & Framework Validation Result KPIs Training Material Gap Summary Report Project Metrics Post. Implementation Support Execution Plan/Strategy 13 3 CIGNEX Datamatics Confidential Bots Scheduling Plan www. cignex. com
Success Stories Clients Benefitting from our RPA Expertise 14 CIGNEX Datamatics Confidential www. cignex. com
Success Stories - Overview Industry Technology Solution Delivered HR & Insurance Consulting Ui. Path CRM User Migration & DCA Reconciliation Processes Automation Manufacturing Ui. Path PLM and 3 D CAD Software Flows Automation Lifestyle Ui. Path Service Desk Process Automation Media and Telecom Ui. Path Automation Partner & Enterprise level RPA Implementation Logistics Blue Prism High-end consulting on RPA architecture and best practices recommendations for RPA-as-a-Service implementation Ecommerce Ui. Path RPA support- Finance processes and key role in Co. E Financial Services Ui. Path Successful Automation of Healthcare Payment Processing for multiple USA based Hospitals Financial Services Ui. Path Residential Mortgage Application Audit Automation, RPA Assessment and Implementation Financial Services Automation Anywhere Managed RPA Services Pharmaceutical Ui. Path Procurement Process Automation Shipping Ui. Path Design and roll out of RPA Governance across the organization Manufacturing Ui. Path RPA Managed Services Manufacturing UIPath MIS Report Generation Process Automation 15 CIGNEX Datamatics Confidential www. cignex. com
CRM User Migration & Access Control Verification Process RPA HR & Financial Services HR Benefits Consulting and Outsourcing Company A leading global professional services firm providing a broad range of risk, retirement and health solutions Business Need: Key Features: Automation of CRM User Migration & Access Control Verification Process • Migration of 500+ users from Siebel to SFDC • Access Control Configuration • Verification of Access Permission across 80+ Applications • 25+ Primary & Ancillary Smart Bot Development • Automation scenario simulation • Design of Multi-bot interactions, triggers & workflow orchestrations • Devised strategy for future automation • Video Recording Mgmt. by ancillary Bots • Automatic result log offs and report generation Benefits • • 16 Reduced SLAs 40 hrs. to 2 hrs. Achieved 80 % ROI | 200 K Cost Saving CIGNEX Datamatics Confidential www. cignex. com
Reconciliation Process Automation RPA HR & Financial Service HR Benefits Consulting and Outsourcing Company A leading global professional services firm providing a broad range of risk, retirement and health solutions Business Need: Key Features: End-to-end automation of reconciliation process incl. : • Statement download from multiple sources • Audit trail maintenance of inputs used in reconciliation • Daily reconciliation plans • Discrepancy Flagging • Ability to make manual intervention , if required. • Auto generation of Reconciliation statement for client delivery • Information consolidation : Daily Download of 300+ files from various sources • Configuration Mgmt. : Ability to on-board new Trust , clients & accounts • Maintaining Point in time snapshots for trace backs • User Worklist: For work distribution & Mgmt. • Reports: Control & Monitoring reports for process status mapping Benefits • • • 17 Cost Saving through reduction of manual effort Improved accuracy Reduce exposure and risk - Moving from monthly to daily reconciliation and complete audit trailing CIGNEX Datamatics Confidential www. cignex. com
Service Desk Request/LMS Import Process Automation RPA Lifestyle American Multinational Luxury Fashion Holding Company Market Capitalization in Billions of U. S. Dollars : 8. 81 Business Need: Key Features: • Bot enabled Service. Now • To reduce the time required to resolve the Service. Now Tickets for LMS Import • To get better accuracy for file comparison and validation login for LMS import task • Pilot to production automation benchmarked against prior defined KPIs • LMS Import file (XLSX) extraction & MSOffice function to validate & format XLSX file • Liferay CMS login to upload the details • Capture status messages & update LMS import task in Service. Now with notes Benefits • • 18 Achieved 100% accuracy with file comparison and validation process Saved 70% time in overall process execution CIGNEX Datamatics Confidential www. cignex. com
Enterprise-wide RPA Implementation RPA Media and Telecom Media & Communication Software & Services Provider Company Specialized in providing innovative solutions, intelligent operations and delivery to communications and media companies Business Need: Key Features: • RPA tools evaluation for • To drive & support global automation program of the organization • To achieve high efficiency and accuracy by automating various IT & Financial Processes • To increase awareness and knowledge of RPA through Incubation Lab strategic decision making • Enterprise level Architecture and Infra setup • Key contributions in Co. E setup • IT & Finance Process Automation • Maintenance & Support – RPA Projects, Infra and incubation Lab Benefits • • • 19 Centralized platform for automating organization wide processes 70% ROI achieved from automated processes High Adoption of RPA through Incubation Lab CIGNEX Datamatics Confidential www. cignex. com
RPA Consulting Engagement RPA Logistics Malaysian Division of World’s Leading Logistics Company Global brand with presence in over 220 countries and territories across the globe with a workforce exceeding 350, 000 employees Business Need: Key Features: • Understanding the Conduct high-end consulting on RPA architecture and recommend best practices automation objectives & Goals • Review of RPA Architecture & share Recommendations • Consultation on aspects like High Availability, Scalability, Monitoring, Application Mgmt. , Support & Deployment, Backup, Capacity Mgmt. , Testing, & Version Control Benefits • 20 Helped customer in implementing “RPA As-a-Service” for internal organizational functions through central platform CIGNEX Datamatics Confidential www. cignex. com
RPA Bot Monitoring, Support & Enhancement RPA Ecommerce Leading E-commerce Company In India Founded in 2007 | Employees 0, 000 | Revenue 199 billion Business Need: Key Features: • Operational & functional • To automate the Financial & Accounting processes • To enhance existing bots • To upgrade RPA product components and infrastructure • • • Benefits • • • 21 Maintenance of 12+ Processes with minimum/no down time Upgraded RPA components & infra latest version Enhanced processes for better KPI achievements CIGNEX Datamatics Confidential www. cignex. com support for automated processes Resolution of issues & root cause analysis Minor enhancements User support for Po. Cs & query resolution Maintenance of processes implemented Technical & user documentation for applications supported or developed
Payment Process Automation RPA Financial Services US Based Healthcare Debt Collections Agency 40 year old self-pay collection, bad debt recovery, and insurance claims resolution services for hospitals, health systems, and physician groups Business Need: Agency has 35 hospitals as clients. Current Hospital Payments Processes were manual and repetitive. The payment information available on excel for all hospitals. Key Features: • Automated credit cards Hospital Patient Data (Excel Sheet) Payment processing (Credit Card) Automation Benefits • • 22 Increased productivity with 4 x increase in daily payment processing Increase in accuracy of payment records CIGNEX Datamatics Confidential www. cignex. com Status Update (Excel Sheet) based payment for all affiliated Hospitals • Phased automation of payments – onboarding of hospitals • Executed Pilot to Production automation of the payments process
RPA Assessment and Implementation RPA Financial Services Global Financial Services Provider US and India based leader in delivering innovative IPs and services with over 2000 employees across the globe Business Need: Key Features: • Process Time duration Study of Home Mortgage Audit processes. Analyze processes by interviewing stakeholders and compliance, communication and reporting requirements. Automation of audit checklists with 100+ rulesets. study & automation benefits analysis • Submitted Discovery report along with sample Proof of Concept (POC) for a key process in scope • 100+ audit rulesets automation in progress • Desktop & Web app automation, Excel automation, PDF automation & Citrix automation Benefits • • 23 Improved operational efficiency by 70% Improved SLA adherence and ROI by 80% CIGNEX Datamatics Confidential www. cignex. com
Managed RPA Services RPA Financial Services US Based Financial Investment Management & Insurance Company Fortune 500 Financial & Insurance Products Seller with spread in over 18 Countries with 20 mi. Customers worldwide Engagement Details: Service Delivery: • Governance Support • Provisioning expert Engagement for Global Automation Initiative Automation Anywhere as focused RPA platform – Part of a Heterogeneous IT Landscape comprising of multiple Enterprise grade applications like ERP, CRM, BPM etc. Managed Services delivery for multiple BUs consultants at client location • RPA Consulting in multiple technologies • Analysis, Process Selection, Development, Testing and Infrastructure • Co. E establishment & Consulting Benefits • • 24 Control and Reduce Costs Improved Service Quality CIGNEX Datamatics Confidential www. cignex. com
Intelligent Automation & Strategic Consulting RPA Marine Classification US Based Marine Classification Services Company To provide global classification services to the marine, offshore and gas industries | 200 offices | 5000+ Employees Business Need: Features: • Innovation showcase • Well defined RPA • To increase RPA awareness and adoption • To establish organization wide RPA Governance • To design standard operating procedures for RPA implementations • To set-up enterprise level RPA landscape • To extract data from complex legacy documents • To develop RPA use cases governance for standard implementations of automation • Data extraction from nontext PDFs and images using intelligent OCR (Abbyy Flexicapture) • RPA infra set up and configuration in line with RPA landscape • Successful roll out of IT use cases automation Benefits • • • 25 Increased awareness and rapid adoption as a result of innovation showcase RPA governance & Co. E for enabling business functions to automate more use cases leading to democratizing RPA Centralized RPA infra for USA and Asia teams CIGNEX Datamatics Confidential www. cignex. com
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Custom Test Automation Framework & Process Automation Global Energy Management and Automation Company Revenue: Over $24 Billion | Employees: 140, 000+ • Custom Test Automation using RPA tool, Selenium and Auto. IT • Selenium used for test scenarios involving web based PLM Platform • Auto. IT for Automating CAD software test cases • RPA tool applied at workflows intersecting PLM & CAD • Audit Trails to adhere with security & compliance requirements Business Process Automation for validating checkpoints in Product R&D division for • A web based Product Lifecycle Management Platform • 3 D CAD used for modeling instruments as per 25+ templates & then adding it to content repository post review. Review parameters to be reflected in PLM application simultaneously Benefits 27 Automated more than 11, 200 scenarios and Framework easily scalable in the future 900% improvement in productivity (10 hours/case to 1 hour) Over 70% ROI savings through regression testing & Cost savings through Open Source tools CIGNEX Datamatics Confidential For Face to Face Meetings Only Key Features: Business Need: • • • RPA Manufacturing www. cignex. com
Marketplace Contributions & Process Library Ui. Path Go! Marketplace Contributions Components Process Library • Software List with Version • Power Source • Wireless or LAN • Am I Online? • Date Information - Work day or Weekend Invoice Printing Process Automation Basic Excel Operations Automation • Dynamically Select Value in Dropdown • IRCTC PNR Status Check SAP Automation Projects Enabling Organizations Accelerate their Automation Development process, thereby saving time and cost 28 CIGNEX Datamatics Confidential www. cignex. com
Get Started with RPA Assessment Diagnose Discover Deduce Design Deliver Evaluate existing processes and record Performance indicators Qualify opportunities best fit for automation, Prioritize quick wins Effort estimation, nature of automation (simple rule based vs. cognitive), known risks, dependency maps Solution blueprint and Integration roadmap, business case, ROI indicators Final assessment report Sign Up for an RPA Assessment!! 29 CIGNEX Datamatics Confidential www. cignex. com
Candidate Process Selection ( For Discovery) Rules Driven 1 Is the process is be translated into clear Set of rules that define its path ? 3 5 30 2 Does the process take it inputs in an Digital format – example CSV files, PDF Documents Is the process prone to human errors as it Hits on the basic human shortcomings like Dealing with large numerical inputs CIGNEX Datamatics Confidential Is the process that is repeated daily or multiple Times in a day. Is the repetition a rule driven mechanism 4 Electronic Input Human Error Repetitive 6 Costly IT Change Is the process expensive to automate using IT software solutions Consistent Volume Is the process something that deals with large Volumes of processing at any time of the year www. cignex. com
RPA Framework Complete end-to-end Automation Assessment Client Documents Set-up Execution Candidate Process Execution & Automation Document Data Detection in Multi Language Employee Activities KPI Definition Workflow Management Define success in FTEs of Efficiency Transactions Transformation Intelligent process Automation Error Handling Human Supervision NLP Machine Learning Tool Infrastructure Scaling New Processes Productivity Capture Knowledge Base KPI Management Governance People Enablement Change Management Flexible & Elastic Infrastructure Security 31 Data Mining/Dashboards CIGNEX Datamatics Confidential Orchestration Learning www. cignex. com Business Continuity Monitoring
RPA Governance Framework RPA Governance the main driver to explore the tremendous potential of RPA initiatives. It comprehends various challenges ranging from stakeholder rights to decision-making processes and control systems 32 CIGNEX Datamatics Confidential www. cignex. com
RPA Change Management Definition of Change, “any modification in the initial process requirements as documented and agreed in the signed of Process Definition Documents (PDDs)” Change-Request A detailed Change-request is created that enlists the Reasons for change, Description a n d Urgency Assess the Change Scope of Change Impact of Change on Business Process a n d System Risks related to Change implementation Estimate the effort required for change implementation Change Management Board 33 CIGNEX Datamatics Confidential Change Management board will validate the Assessment & information captured Will Approve, Prioritize or Reject the Change www. cignex. com
Support/Educate RPA Roadmap with COE Approach 3 (RPA Training & Certification Program for Core Client Team) Process Analyst| Administrator |RPA Architect| Development | Testing | BOT Scheduling & Orchestration |Monitoring Implement/Innovate 4 3 Pilot Project (E 2 E) Identify Candidate Process Design & Development Test Run & Launch Success Demonstration Benefit Realization 1 Define/Setup ONGOING Project(s) Lead by CIGNEX Process Evaluation & Planning Agile Automation Release management Monitoring & Optimization 4 4 COE Governance Program Governance Polices & Guidelines Automation Model Change Control Benefit Realization Shadow Project Lead by Client Pilot project Supported by CD team Joint Execution 6 Hand Over & Training Environment Bots Documentation Support Monitoring COE Operation Design Authority Centralized Coordination Single Point of Robotic IP Consistent Implementation Optimize Resource Utilization Multiple Project Tracks Establish RPA COE for one LOB Assessment Workshop RPA Awareness Study “AS IS” scenario Derive “TO BE“ state RPA Benefit Showcase RPA Effectiveness Analysis Month 0 34 5 Client RPA Competency Build 2 Month 1 Centralized RPA COE - Extend for other LOBs 2 RPA Lab Setup Environment Setup Research POC(S) Product/Tool Demo Product Selection Execution Methodology Month 2 CIGNEX Datamatics Confidential COE Setup Governance Metrics/KPIs Team Setup Comm. plan Month 3 Month 4 Month 5 www. cignex. com Month 6 Month 7 Month 8 Month 9 Month 10 Month 11
Automation Program: The Overall Journey ROI Max Initiate Record Meet & Interview SMEs Identify repetitive/manual tasks Study Processes Identify Best Fit Candidate Process/Sub- Process Collect & Analyse Data Conduct Proof of Concept & Assimilate Feedback Additional Tool Selection (OCR, Process Mining) Automation Journey Blueprint COE Infrastructure Set-up Build RPA Pipeline CIGNEX Datamatics Confidential QA Testing Go Live & Analyse Org Wide Adoption & Saving Steady Stat & AMS Cognitive Automation Factory Analyze Simple Automations Automation Scripts Development PHASE 4 PHASE 2 35 PHASE 3 PHASE 1 Straight Through RPA www. cignex. com Complex RPA Solutions
Agile Factory Model for Process Automation Proces s 2 Process 1 2 Process 4 Process 5 Process 6 Process 7 Process 8 Process 9 3 Processes In Testing • Testing of automation scripts • Flag bugs for dev. team Process Backlog • Process Backlog created • Process broken into smaller components • (BA, Dev. , QA, Infra) Task Teams created • Processes grouped by business function • Size each process/ sub Process and align teams • Try to align same team on similar processes or processes from same business function Process 4 Process 3 N week Sprints Process 6 Process 5 Processes In Development • Developers work on creation of Automation scripts • Automation workflows created • Integrate with Orchestration Platform Processes In Production Process 1 Process 7 Process(es) In Analysis • BA works on process/Sub process Analysis • Process Detailed & Documented to the smallest step • Standardization of process if required • Multiple BA work on Org Wide processes • Carve out re-usable components & add to components repository Process deployment & Monitoring • Monitor the changes in the process • Retrain the BOT on the changes • Predictive analysis 36 CIGNEX Datamatics Confidential www. cignex. com
Predictions for RPA Market - 2020 Table 1: Employee Productivity Potential Of AI And RPA Net Agree My productivity would increase in the long run if my organization provided more opportunities to trail and error different types of AI/RPA in my work Net Disagree ALL US UK Japan 57% 40% 67% 37% 16% 25% 13% 24% Table 2: Impact Of Automation And AI On The Workforce All UK USA Japan I currently see technology as something I work with, rather than something that will replace me as a worker 72% 71% 82% 49& In the short term (1 -3 years), I see technology as something I work with, rather than something that will replace me as a worker 70% 67% 77% 52% In the long term (4 -6 years), I see technology as something I work with, rather than something that will replace me as a worker 65% 62% 73% 44% I want to know more about how AI can help me do my job 66% 45% 76% 52% Source: Automation Anywhere Booklet 37 CIGNEX Datamatics Confidential www. cignex. com Making Work Human: 4 Challenges “We commissioned this research to gain a deeper understanding of the practical considerations in scaling automation and AI – for our customers, for our partners, & for ourselves. It was crucial we included the voice of workers in the research employees around the world, who will be the most impacted by the new technology, but also have the most to gain by its presence. From skills to diversity to authenticity, it’s important that as a sector, we continue to question and debate these challenging issues, to promote the responsible and ethical development of automation. ” CEO of Automation Anywhere
Predictions for RPA Market - 2020 Table 3: AI Scepticism All UK USA Japan I am Sceptical when an organization claims their product/service has AI capabilities 53% 46% 60% 35% I feel like a lot of people are talking about AI and yet nobody seems to know what it is 57% 45% 64% 43% Table 4: Employees At Organizations Supporting Experimentation And Automation All UK USA Japan I feel supported by my organization to take risks in my work 58% 46% 70% 36% I am encouraged by my organization to explore new ideas at work 62% 53% 77% 37% At my organization unsuccessful projects are considered learning Experiences 57% 49% 71% 32% I have been asked to identify the tasks that could be automated in my role 39% 22% 48% 13% Source: Automation Anywhere Booklet 38 CIGNEX Datamatics Confidential www. cignex. com “If you approach augmentation from a technology perspective you could end up automating a part of what you are currently doing, but still not end up with the most optimal result – you have to look at the end-to-end process alongside the people. ” Intelligent EMEA Automation Leader, Pw. C (SME)
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