Risky Jannoret Estevez Housekeeping Supervisor Renaissance Boston Waterfront

Risky Jannoret Estevez Housekeeping Supervisor, Renaissance Boston Waterfront

A strong workforce development partnership builds a strong community. Over 30 Hospitality Partners Unite/Her e Local 26 Hospitality Workers Union BEST Corp. Hotel Training Center Community Organizations Public and Private Funders

GBHE / LOCAL 26 MEMBER BENEFITS • Medical - Tufts Health Preferred Provider Organization (PPO) Network • Disability - Guardian Life Insurance Company of America • Dental - Delta Dental PPO Plus Premier • Education & Training - BEST Corp. Hotel Training Center • Prescription Drug - Caremark Rx / Tufts Health Plan • Vision - Davis Vision • Life Insurance - Guardian Life Insurance Company of America • Legal - Regan Associates • Employee Assistance - Modern Assistance Programs, Inc. • Housing Assistance - Administered by the GBHE Trust Office • Adoption Assistance - Administered by the GBHE Trust Office • Defined Pension Plan - Administered by the GBHE Trust Office

BEST Corp. trainees BEST Corp. ’s services are a benefit offered to Local 26 hospitality employees: • Over 5, 500 workers • 60% are non-native English speakers with more than 89 dialects spoken • 50% have high school diplomas or less • Over 70% have dependents on their benefit plan Participants who seek preemployment training come from diverse backgrounds: U. S. born and immigrants with or without hospitality experience.

BEST Corp. provides individuals the education, skills and training to excel in the hospitality industry and in their personal lives These individuals… with these needs… Improved English skills U. S. citizenship Current hotel workers • Members of Local 26 and their dependents • Receiving benefits Unemployed & under employed seeking entry to hospitality industry Personal enrichment goals receive these programs… to achieve these outcomes… English for Hospitality Levels 1 -5, literacy, pronunciation. • Improving English fluency (advance in SPL) & literacy Citizenship classes • Passing citizenship exam • Receiving citizenship Pre-GED, and college prep Computer skills Desire for career advancement Seeking better employment Hospitality industry training programs: • • Room Attendant Culinary skills Professional Server Professional Guest Service • TIPS, Food Safety • Advancing levels, earning GED, or entering college • Improved computer skills (advance in class level) • Job placement and retention (3, 6, 12 months) • Promotion or lateral move to more desirable position • Increased income through higher wages or more hours worked • Industry-specific certifications Throughout, BEST Corp. provides individual assessment, coaching, referrals, support, and follow-up Greater success in the hospitality industry and in their personal lives

English for Hospitality

Computer and Technology Skills

Professional Guest Services

Basic Culinary Skills Micros Training

Professional Food Server

Room Attendant Training

All skills training classes include a component on ergonomics and body safety.

Olivia Cristobal, Busser, Colonnade Hotel with Jim Stamas, GBHE Board President, ret. and David Colella, General Manager of Colonnade Hotel

Mark Jefferey Cook, Ritz Carlton Khalid Jaouahir Food & Beverage Supervisor, Ritz Carlton Boston Common

“We want you to succeed, the union wants you to succeed, and BEST Corp. wants you to succeed. I’ve worked in four Boston hotels and if I don’t have a job for you, I’ll call one of my friends at the other hotels to help you find one. ” – Chris Forti, Director of Housekeeping, Copley Square Hotel, to Room Attendant graduates who had done job shadowing at his hotel