RIGHTS OF CONSUMERS SEC 6 Rights Of Consumers
- Slides: 8
RIGHTS OF CONSUMERS (SEC. 6)
Rights Of Consumers 1. 2. 3. 4. 5. 6. The Right to Safety The Right to be informed The Right to choose The Right to be heard The Right to seek Redressal The Right to consumer education
The Right to Safety • The right to be protected against the marketing of goods or services which are hazerdous to life and property. • The right to be protected against the various risks involved in the consumption and use products or services.
The Right to be informed • The right to be informed about the quality, quantity, potency, purity, standard and price of goods so as to protect the consumer gainst unfair trade practices. • The right to be informed about the ingredients of a products, date of manufacture, technical specifications, etc. • The right to be informed about durability, reliability, consistency, serviceability, reuse value of a product , the side-effects after use, etc.
The Right to choose • The to access to a variety of goods and to make evaluation of the alternative products in order to accept the one which he chooses. • The right to oppose high pressure and aggressive salesmanship.
The Right to be heard • The right to be heard and to be assured that consumers` interests will receive due consideration forums. • This right includes the right to make protest. The consumer can exercise this right either himself or thought consumers` association or through letters to newspapers. • Many business houses maintain consumer affairs departments to entertain the consumers` feedback about their products.
The Right to seek Redressal • The rights to seek redressal against unfair trade practices or unscrupulous exploitation of the consumer. • The right to get his claim and complaints settle against the manufacturers and sellers. • The various fora under the act as redressal agencies for this purpose.
The Right to consumer education • The right to get products knowledge for protection and satisfaction. • The right to consumer education in order to be protected himself against fraudulent , deceitful and grossly misleading information, advertising , labeling or other practices. • The right to be told what his right are, and under what provisions of law, and what remedies are available under the different enactments.
