Rewards and Recognition Bettie Hall Objectives After this

Rewards and Recognition Bettie Hall

Objectives After this presentation, you should be able to: n n n Define motivation Describe a few motivational theories Distinguish between hygienic and motivational factors List some benefits of rewarding and recognizing good employees Identify some actions and occasions that call for rewards or recognition Give appropriate rewards and recognition in new and numerous ways

Motivation Defined n A combination of one’s desire and energy directed at achieving a goal n n The result of internal or external incentives Results in behaviors that can be observed and/or measured

Motivational Factors 1. Full Appreciation of Work Done 2. Feeling of Being “In” on Things 3. Help With Personal Problems 4. Job Security 5. Good Wages 6. Interesting Work 7. Promotions & Growth 8. Personal Loyalty to Employees 9. Good Working Conditions 10. Tactful Disciplining

Motivational Theories n n n Maslow’s Hierarchy of Needs Alderfer’s ERG Theory Mc. Clelland’s Acquired Needs Theory Herzberg’s Two-Factor Theory Mc. Gregor’s X/Y Theory

Maslow’s Hierarchy of Needs Self Actualization Higher order needs Self-esteem Social Safety Physiological Lower order needs

Alderfer’s ERG Theory People have three main needs that drive them to work: n Existence n Relatedness n Growth

Mc. Clelland’s Acquired Needs People acquire reasons to work: n Achievement n Affiliation n Power

Herzberg’s Two-Factor Theory n Hygiene Factors n Job context, the work setting n n n Supervision Salary Status Physical working conditions Responsibilities

Herzberg’s Two-Factor Theory n Motivational Factors n Related to job content n Achievement n Recognition n Interesting work n Responsibility n Advancement

Mc. Gregor’s X/Y Theory n Theory X n n n People work only because they have to Workers need strict standards and controls Workers need authoritarian supervision

Mc. Gregor’s X/Y Theory n Theory Y n n n People work because they want to They seek responsibility and want to succeed They need participative support

Benefits of Rewarding n Retention n High performance in place n Increased achievement n Personal and professional growth

Costs of Not Rewarding n n Turnover Absenteeism Office politics Missed deadlines

Why People Leave n The top 10 reasons begin with the same word - Manager n n n n n Demands too much Cuts staff support Freezes raises and promotions Doesn’t delegate authority Constantly reorganizes Rejects work after it is completed Shows favoritism Relocates employees Promotes unqualified people Encourages competition rather than teamwork

Why People Stay 1. 2. 3. 4. 5. They feel appreciated They know how they contribute Their skills match the job requirements Management is open to employee input They are recognized 1. 2. 3. 4. 5. They are financially dependent They have strong relationships They fear the unknown They know of nothing better available They have no support network

How Do You Do Recognition? n Formal Rewards and Recognition Programs n n n Wage increases Merit awards Informal Rewards and Recognition n n Birthday lunches Gift certificates

What Should You Reward? n n n What is important to you? What do you want to improve? What do you want to encourage?

Giving Praise and Recognition n Praise that is: n n Specific Descriptive Timely Recognition that is: n n Appropriate Personal

Giving Appropriate Rewards n How Do You Know What People Want? n Ask!

Rewards & Recognition Review 1. Hygienic factors _____ a) increase satisfaction b) decrease dissatisfaction 2. An example of a motivational factor is _____ a) a performance review b) a pay raise c) a promotion or increase in authority d) all of the above

Rewards & Recognition Review 3. True or False: An e-mail message to a team that says “Thanks to everyone who contributed!” is an example of adequate praise. 4. Recognition should be: (1)______ and (2) _______. 5. How do you give rewards that people really want?

Congratulations! n What Did You Achieve? You can. . n n Distinguish between hygienic and true motivators Identify some ways organizations recognize employees List some actions and occasions that call for rewards or recognition Take away some ideas about how to reward employees in new and numerous ways

Thank You! n What Did You Do? You. . . n n Took time to attend today’s presentation Shared what you hoped to learn today with me Contributed three of your accomplishments and three of your motivators Reinforced what we discussed by participating in the review questions