REVISED UNIFI OPTIONAL INSTALLATION CHARGES formerly known as

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REVISED UNIFI OPTIONAL INSTALLATION CHARGES (formerly known as Non-Standard)

REVISED UNIFI OPTIONAL INSTALLATION CHARGES (formerly known as Non-Standard)

Background • This initiative is part of Customer Experience Program to improve customer buying

Background • This initiative is part of Customer Experience Program to improve customer buying experience by addressing main issues regarding Unifi installation – Complex non standard offering/rates – Complaint concerns on hacking and conceal/ retiling • New non-standard (optional) charges will be introduced 1 st Aug 2012

Simplified charges for non standard installation fees needs to be done to ensure smooth

Simplified charges for non standard installation fees needs to be done to ensure smooth communication from upstream in setting the right expectation for customer 1 st Aug 2012 BEFORE * Only for labour charges. 3

Simplified charges for non standard installation fees needs to be done to ensure smooth

Simplified charges for non standard installation fees needs to be done to ensure smooth communication from upstream in setting the right expectation for customer 1 st Aug 2012 BEFORE Price reduction ✗ ✗ ✗ Removed Price reduction ✗ ✗ Removed * Only for labour charges. ✗ 4 All concealed cabling and wiring are removed from the current offering to avoid complaints from quality of work

Important Selling Points! Standard Installation: For standard installation, internal wiring cables are offered for

Important Selling Points! Standard Installation: For standard installation, internal wiring cables are offered for FREE up to 15 m internal wiring. However, you will have to pay for extra cables beyond the 15 m. This charges will be included in your first bill.

Important Selling Points! Optional Installation: . . however, if you want cabling and wiring

Important Selling Points! Optional Installation: . . however, if you want cabling and wiring setup beyond the standard, you can choose Optional Installation (formerly known as Non- Standard Installation) activities at additional charges. You need to pay the optional labour and material in cash to the Unifi installer. Make sure you keep a receipt. Only for over the ceiling, any additional cabling (more than 15 m) will be charged in next bill but labour is still paid in cash to the Unifi installer All costs are inclusive of labour and microduct piping or 3 M materials where applicable.

Sample Cabling Standard - Raceway Standard - Surface cabling Non Standard (Optional) - 3

Sample Cabling Standard - Raceway Standard - Surface cabling Non Standard (Optional) - 3 M surface wiring

Sample of Installation Outside pole to FTB via ground surface wiring *Source : The

Sample of Installation Outside pole to FTB via ground surface wiring *Source : The CHAMPION (Praktik Harian Kerja Asas Teknikal)-Buku Oren

Sample of Installation 3 M Surface Wiring

Sample of Installation 3 M Surface Wiring

Sample of Installation Over the ceiling *Source : The CHAMPION (Praktik Harian Kerja Asas

Sample of Installation Over the ceiling *Source : The CHAMPION (Praktik Harian Kerja Asas Teknikal)-Buku Oren

Choices For Unifi Installation (Standard & Optional) Type of activities Choices For Unifi Installation

Choices For Unifi Installation (Standard & Optional) Type of activities Choices For Unifi Installation STANDARD WIRING PROVIDED FREE - For inside premise, charges apply for > 15 meters* OPTIONAL INSTALLATION WIRING CHARGEABLE -Paid CASH to Uni. Fi Installer Outside Premise On pole FDP - FTB Standard Overhead Pedestal DP - FTB Underground Outside pole to FTB (surface wiring) Inside Premise FTB – BTU Surface fibre cable (15 m) Over the Ceiling ** 3 M Surface Wiring BTU – DECT Phone Surface RJ 11 (15 m) BTU – RG – STB/PC Surface RJ 45 (15 m) Over the Ceiling** *charged in next bill **for over the ceiling , labour cost is paid cash to Uni. Fi Installer but cables beyond 15 m will be charged in next bill • Concealed wiring was removed from the new non standard wiring options and replaced by 3 M wiring. 11

New Combination SAF + WOAF ( Effective 1 st Aug 2012) SOURCE: Retail Product

New Combination SAF + WOAF ( Effective 1 st Aug 2012) SOURCE: Retail Product |

New Combination RAF + WOAF ( Effective 1 st Aug 2012) SOURCE: Retail Product

New Combination RAF + WOAF ( Effective 1 st Aug 2012) SOURCE: Retail Product |