REVIEW The Seven Cs of Good Communication The

REVIEW �The Seven Cs of Good Communication. �The Seven C's of communication Design.

LECTURE 07 The Listening Process

�Listening has Psychological and Cognitive dimensions �Hearing is a part of listening �Selecting and organizing information �Interpreting communication

�Responding (eye contact, nodding, attentive posture, and questions and comments) �Remembering (we remember less than half a message immediately after we hear it and 35%of the message after 8 hours) �We have to exert effort to listen well

�Being mindful is being present fully in the moment �Don’t let your thoughts wander from the present situation �Do not impose your own ideas or judgments �When people sense we are listening they express their ideas in more depth �Being mindful is your choice

�As we listen to others we decide how to categories them (good friend, person in trouble, parent) �We evaluate whether they are upset, calm, open or close to advice etc. �We decide how to act accordingly �Focus on the words not the person

�Do not impose your own ideas on others �Do not try to correct or argue with them about what they feel �Exhibit an encouraging expression �Refrain from yawning �If you feel drained out after a talk then you have listened to the person