Rethinking Staff Motivation Retention Christine Ziemba Director of

Rethinking Staff Motivation & Retention Christine Ziemba, Director of Training, Clearbrook

Christine Ziemba Director of Training Clearbrook Cziemba@Clearbrook. org (847) 385 -5056

I. Intro II. Super Fun Stuff III. Motivation IV. Retention V. On-boarding

I. Intro II. Super Fun Stuff III. Motivation IV. Retention Why Motivation? “In nearly every organization, leaders are being held accountable to do something they cannot do – motivate others. Leaders can’t motivate people, because people are already motivated. The question is not if a person is motivated but why. ” “Why Motivating People Doesn’t work…and what Does, ” Susan Fowler 2014 V. On-boarding

I. Intro II. Super Fun Stuff III. Motivation IV. Retention Super Fun Stuff …with prizes Coin Flip Pop Quiz Candy Ball Candy Dish Guess Motivational Signs V. On-boarding

I. Intro II. Super Fun. Stuff III Motivation IV. Retention Coin Flip V. On-boarding

I. Intro II. Super Fun Stuff III. Motivation IV. Retention Pop Quiz V. On-boarding

I. Intro II. Super Fun Stuff III. Motivation IV. Retention Candy Ball V. On-boarding

I. Intro II. Super Fun Stuff III. Motivation IV. Retention Candy Dish Game V. On-boarding

I. Intro II. Super Fun Stuff III. Motivation IV. Retention V. On-boarding Motivational Signs

I. Intro II. Super Fun Stuff III. Motivation IV. Retention V. On-boarding What Motivates YOU? • Where do you fit? • How/when does your motivation change? • Are words of encouragement enough for you? • Do you like tangible things?

I. Intro II. Super Fun Stuff III. Motivation IV. Retention V. On-boarding What Motivates YOU?

I. Intro II. Super Fun Stuff III. Motivation IV. Retention V. On-boarding What Motivates YOU?

I. Intro II. Super Fun Stuff III. Motivation IV. Retention V. On-boarding Not If, But Why • choosing vs. having • values, purpose, love, joy, or compassion vs. ego, power, status, or a desire for external rewards • desire to excel vs. you competing for the sake of besting someone else

I. Intro II. Super Fun Stuff III. Motivation IV. Retention V. On-boarding Staff Retention The Society for Human Resource Management (SHRM) estimated the cost to replace one $10 per hour staff: $3, 500 (about 16% of annual wages) when you consider all the costs of recruiting, interviewing, hiring, training, and loss of productivity Other estimates say 20% of annual salary of midrange positions ($30 -50 K/year salary). For example, it would cost $8 k to replace a $40 k/year manager.

I. Intro II. Super Fun Stuff III. Motivation IV. Retention V. On-boarding “ 5 R’s” of Employee Relationships: • • • Responsibility Respect Revenue-sharing Reward Relaxation Time

I. Intro II. Super Fun Stuff III. Motivation IV. Retention V. On-boarding How do we retain employees? • • • Make them feel like they’re an asset Expectations of agency Environment Provide opportunities Recognize and Reward

I. Intro II. Super Fun Stuff III. Motivation IV. Retention Staff Retention V. On-boarding Take ownership of your staff. Get to know them. When they fail, you fail. Let’s not celebrate staff leaving/getting fired. There is no award for the most bad hires. Your staff’s success or failure is a reflection of you as a supervisor.

I. Intro II. Super Fun Stuff III. Motivation IV. Retention V. On-boarding On-Boarding § § New Employee Orientation Check in on day 1 Meet 1: 1 first week on the job Check in

I. Intro II. Super Fun Stuff III. Motivation IV. Retention V. On-boarding New Employee Orientation § § § Coffee (Keurig), tea, hot cocoa Breakfast bars Candy/snacks Welcome bags T-shirt/sweatshirt

I. Intro II. Super Fun Stuff III. Motivation IV. Retention V. On-boarding Check in on DAY 1 § Greet them when they come in § Go to lunch with them § See them before they leave

I. Intro II. Super Fun Stuff III. Motivation IV. Retention Meet 1: 1, Check in § Schedule the 1: 1 § Check in weekly V. On-boarding

I. Intro II. Super Fun Stuff III. Motivation IV. Retention V. On-boarding Now What?

Reference List The Society for Human Resource Management Susan Fowler webinar Harvard Business Review Select International PINTEREST!!!!!

Questions? Thanks! Christine Ziemba Cziemba@Clearbrook. org (847) 385 -5056