Results Based Accountability Basics An Introduction to RBA
Results Based Accountability Basics An Introduction to RBA Standard Training Slides Sponsored by the Ministry of Social Development
Results Based Accountability The Fiscal Policy Studies Institute Santa Fe, New Mexico Websites raguide. org resultsaccountability. com Book - DVD Orders sheapita. co. nz amazon. com resultsleadership. org
How could RBA add value to you? 3
Key RBA concepts • 2 key types of accountability and language discipline: – Population accountability - results / outcomes and indicators – Performance accountability - performance measures • 3 types of performance measures: – How much did we do? – How well did we do it? – Is anyone better off? • 7 questions from ends to means: – baselines and turning the curve – to make life better for our families / whānau, children / tamariki, and communities. 4
Results Based Accountability is made up of two parts: Population Accountability about the wellbeing of WHOLE POPULATIONS For Communities – Cities – Districts – Countries E. g. All Rangatahi/Youth in Te Tai Tokerau, All Migrants in Nelson Performance Accountability about the wellbeing of CLIENT GROUPS/CUSTOMERS For Teams - Providers – Programmes - Agencies – Service Systems E. g. Clients of Services, Collectives, Ministries or the Health System 5
Performance Population Definitions • RESULT / OUTCOME – A condition of wellbeing for children, adults, families or communities All Tamariki in Hamilton are Born Healthy, Safe Roads, Nurturing Whānau/Families, A Prosperous Economy • INDICATOR / BENCHMARK – A measure which helps quantify the achievement of a result. Rate of low-birth weight babies, Rate of road crashes, Rate of child abuse and neglect, Unemployment rate • PERFORMANCE MEASURE – A measure of whether a programme, agency or service system is working. Three types 1. How much did we do? 2. How well did we do it? 3. Is anyone better off? = Client Results / Outcomes
From Ends to Means Performance Population From Talk to Action RESULT / OUTCOME ENDS INDICATOR / BENCHMARK PERFORMANCE MEASURE Client result = Ends Service delivery = Means MEANS 7
Population Accountability For whole populations in a geographic area Mark Friedman (author) www. resultsaccountability. com www. raguide. org 8
The 7 Population Accountability Questions 1. What are the quality of life conditions we want for the children, adults and families who live in our community? (Population & Results) 2. What would these conditions look like if we could see them? (Experience) 3. How can we measure these conditions? (Population Indicators) 4. How are we doing on the most important of these measures? (Baseline Data and Story) 5. Who are the partners that have a role to play in doing better? (Partners) 6. What works to do better including no- cost and low-cost ideas? (What Works) 7. What do we propose to do? (Action Plan) 9
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Christchurch City Community • Outcomes A safe city • • A city of inclusive and diverse communities A city of people who value and protect the natural environment A well governed city A prosperous city A healthy city A city of recreation, fun and creativity A city of lifelong learning A city that is attractive and well designed 11
Performance Accountability For clients of programmes, agencies, teams and service systems Mark Friedman (author) www. resultsaccountability. com www. raguide. org 12
The 7 Performance Accountability Questions 1. Who are our clients? (Client Group/Customers) 2. How can we measure if our clients are better off? (Client/Customer Result / Outcome) 3. How can we measure if we are delivering services well? (Quality Measures) 4. How are we doing on the most important of these measures? (Baseline Data and Story) 5. Who are the partners that have a role to play in doing better? (Partners) 6. What works to do better including no-cost and low cost ideas? (Common sense ideas & research where available) 1. What do we propose to do? (Action Plan) 13
Performance Accountability Getting from talk to action Client Group/Customers
Performance Measures Effect Effort Quantity How much did we do? Quality How well did we do it? Is anyone better off? # % 15
Social Services Example Effort Quantity Quality How much did we do? How well did we do it? # of young people (clients) receiving job training / mentoring services % clients who complete the job training / mentoring programme Effect Is anyone better off? # of clients who move off a working age benefit and into employment (at 6 months and at 12 months) % of clients who move off a working age benefit and into employment (at 6 months and at 12 months)
Separating the Wheat from the Chaff Types of performance measures found in each quadrant How much did we do? # Clients/custome rs # Activities (by served type of activity) # # How well did we do it? % Common e. g. client staff ratio, workload ratio, staff measures turnover rate, staff morale, % staff fully trained, % clients seen in their own language, worker safety, unit cost % Activity-specific measures e. g. % timely, % clients completing activity, % correct and complete, % meeting standard Is anyone better off? % Skills / Point in Time vs. Point to Point Improvement Knowledge % Attitude / (e. g. parenting skills) Opinion % Behavior (e. g. toward drugs) (e. g. School attendance) % Circumstance (e. g. working, in stable housing)
How Population & Performance Accountabilities Fit Together 18
THE LINKAGE Between POPULATION and PERFORMANCE POPULATION ACCOUNTABILITY Result: Healthy Safe Young People Youth crime rates POPULATION RESULT PERFORMANCE ACCOUNTABILITY Mentoring Programme for Young Offenders % meeting # young weekly with people on mentor programme # reoffending % CLIENT reoffending RESULTS/OUTCOMES Contributio n relationship Alignment of measures Appropriate responsibili ty
Different kinds of progress 1. Data a. Population indicators: Reporting on curves turned: % increase or decrease of the graphed data (e. g. the baseline). b. Performance measures: Client group progress and improved service delivery: How much did we do? How well did we do it? Is anyone better off? E. g. Skills/Knowledge, Attitude/Opinion, Behaviour Change, Circumstance Change 2. Accomplishments Other positive activities accomplished, not included above. 3. Stories Real stories that sit behind the statistics that show individuals are better off e. g. case studies, vignettes, social media clips. 20
Key RBA concepts • 2 key types of accountability and language discipline: – Population accountability - results / outcomes and indicators – Performance accountability - performance measures • 3 types of performance measures: – How much did we do? – How well did we do it? – Is anyone better off? • 7 questions from ends to means: – baselines and turning the curve – to make life better for our families / whānau, children / tamariki, and communities. 21
IN CLOSING 22
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Kia ora / thank you! WEBSITES: www. raguide. org www. resultsaccountability. com BOOK /DVD ORDERS: www. sheapita. co. nz www. trafford. com www. amazon. com 24
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