Restaurant Management Systems Restaurant Management System PointofSale Systems

Restaurant Management Systems

Restaurant Management System �Point-of-Sale Systems �Table Management Systems �Home Delivery Software �Inventory Control System �Menu Management System �Recipe Management �Nutritional Analysis

Point of Sale Systems �Made up of a number of POS terminals that interface with a remote central processing unit.

Point of Sale System �A point of sale system is either a stand-alone machine or a network of input and output devices used by restaurant employees to accomplish their daily activities including food and beverage orders, transmission of tasks to the kitchen and other remote areas, guest-check settlement, credit card transaction processing, and charge posting folios.

Point of Sale System �A point of sale system is either a stand-alone machine or a network of input and output devices used by restaurant employees to accomplish their daily activities including food and beverage orders, transmission of tasks to the kitchen and other remote areas, guest-check settlement, credit card transaction processing, and charge posting folios.

Point of Sale System �A point of sale system is either a stand-alone machine or a network of input and output devices used by restaurant employees to accomplish their daily activities including food and beverage orders, transmission of tasks to the kitchen and other remote areas, guest-check settlement, credit card transaction processing, and charge posting folios.

Point of Sale System �A point of sale system is either a stand-alone machine or a network of input and output devices used by restaurant employees to accomplish their daily activities including food and beverage orders, transmission of tasks to the kitchen and other remote areas, guest-check settlement, credit card transaction processing, and charge posting folios.

Benefits of POS �Elimination of arithmetic errors �Improved guest check control �Increased average guest check �Faster reaction to trends �Reduced labor cost �Reduced credit card expense �Reduced late charges

POS Hardware Terminal design 2 types of terminals: - server/precheck terminal used for entering orders only. - cashier terminal used for both entering and settling checks.

POS Hardware �A terminal may consist of : � Screen / touch screen � Keyboard � Printer � Magnetic stripe reader

Micros 1700

Micros 2700

Micros 3700

Micros 8700

Micros 9700

POS Hardware � 3 types of guest check printer n Hardware platform - DOS based - dot matrix or impact - thermal printer - laser printer – expensive - Windows based

Networking CPU Printer Terminals PMS Printer

POS Hardware

Benefit of handheld terminal In 1992, the first touch-screen handheld was introduced. � Delivery of food is quicker, resulting in a higher average check and table turnover. � Server has more time for servicing guests and suggestive selling. � Employee morale increased because tipping increased 15 to 20 percent. � Training time was significantly reduced.

Drawbacks of handheld terminal �malfunction in hot weather �interference with other FM transmitting signal �expensive unit price �high replacement cost (i. e. stealing) �others

Self-Ordering Systems

Kitchen Display System �Highlights alert orders in yellow or red to indicate an order has exceeded expected prep time �Monitors time to prepare �Allows user to define preparation times �Intuitive icons display Rush Order, VIP and Void status �View the status of each table in the restaurant at a glance �Generates real-time reports on kitchen performance

Table Management �Reservation processing �Wait List Management �Table Assignments & Server balancing �Communication Network �View the status of each table in the restaurant at a glance �Table buttons change color to indicate �Table Vacant �Guest Seated �Kitchen Working on Order �Entree Served �Order Late

Menu Management �Chef Tech Software �Recipe/Menu Costing �Inventory Control �Nutritional Analysis �Create orders from pars �POS & Purchasing Interface

Inventory control system tracks product quantities and prices and provides accurate information on inventory activities in a timely manner. �create vendor and product file �design inventory worksheet �take inventory • inventory extension report • food usage report �print reports • reorder quantity report • purchased order • receiving report

Menu management system detailed item sales analysis insight into what inventory usage and cost sales �Create ingredient files �Create recipe file �Create menu item file �Post quantities sold and generate menu analysis reports - product cost or menu mix report - menu price analysis report - theoretical usage report -perpetual inventory report