Rescue on La Cie Launch Kit Seagate Confidential

Rescue on La. Cie Launch Kit Seagate Confidential November 2017

Seagate Confidential Rugged USB-C Rugged Thunderbolt USB-C Desktop Thunderbolt 3 range

CREATE | CAPTURE > EDIT > DELIVER Region WW Range DAS PRO Sub-range USB-C / Thunderbolt 3 Name Rescue Data Recovery Service Positioning/Use cases Peace of Mind for Data Recovery in case of natural disaster, mechanical or accidental failure Specifications Recovery service with 95% satisfaction and 90% success rate. Eligible for one (1) In-Lab Data Recovery attempt during the term of coverage Recovery service is linked to Internal HDDs / replaced HDDs will not be covered Service Coverage Matches La. Cie product warranty, not available in Russia T&Cs Details in La. Cie Limited Warranty http: //www. lacie. com/support/warranty/limited-consumer-warranty/ Competition Standalone service: WD https: //support. wdc. com/warranty/datarecovery. aspx Bundle WD in APAC: https: //www. krollontrack. com/services/data-recovery/ Standalone service Toshiba EU: http: //www. toshiba. eu/services/data-recovery/ Data Recovery Included with Sony Portable Storage PSZ-HA Availability Now Price MSRP Included in the product pricing Placement Focus on: VARs, APRs Marketing assets Product Pages A+ Content Rescue Logo Tent Card Banner Check Brand Portal Rugged A 007511 / A 008673 / A 008855, d 2 A 007735 A 008762 Check Brand Portal Seagate Confidential 3

Which La. Cie Products are Covered by the Rescue Data Recovery Service? d 2 Thunderbolt 3 2 big Dock Thunderbolt 3 6 big Thunderbolt 3 12 big Thunderbolt 3 Rugged Thunderbolt USB-C Rugged USB-C Seagate Confidential 4

Why Rescue Data Recovery Service for La. Cie? Only 17% of customers regularly backup their data Have you ever experienced an accident or event that caused you to lose data? 55% 53% nd s y 52% er Ne th rm Ge la an ce an 57% of people were more upset about losing their data than their gadget. 57% Fr Human error accounts for 29% of all data loss. US 25% of all PC users suffer data loss annually. A 66% UK Over 50% have reported losing data at least once! Seagate Confidential 5

Key Takeaways of Rescue Service Peace of Mind Protects What Customers Value Most – Their Data All Reasons for Data Loss are Covered – No Exceptions Data Recovery from an Industry Leader – 90+% Success Rate Exceptional Customer Service – NPS 70% Cost Eliminates the Expense of Data Loss – DR service can cost $0000 s No Additional Cost or Hidden Fees Convenience – Help is one phone call away Global coverage Fast TAT for Data Recovery – 15 Business Days (8 day avg. ) *from Rescue Lab receives drive No Need to Search the Web to Find Service Smooth and Simple Claim Process Seagate Confidential 6

What Does Rescue Cover? Rescue data recovery is an added level of protection against things like hard drive failure, viruses, software issues, and other problems that can cause data loss. 4 Things you should know: 1 2 All recovery attempts are “Best Effort” One (1) In- Lab attempt during coverage term Any data recovery services performed are best effort and is not a guarantee that lost data will always be recovered Customers are eligible for one (1) in-lab data recovery attempt during the term of coverage 3 4 Rescue only covers drives originally shipped with the La. Cie product Get data back on a storage media device or cloud data storage Recovered data (if any) may either be loaded on a media storage device or into a cloudbased data storage location from which recovered data will be available for sixty (60) days. The Rescue Plan is linked to the internal Hard Disk Drives in the La. Cie product. Any out of warranty Hard Disk drive replacement is not covered For more details about product T&C’s (including Rescue coverage) http: //www. lacie. com/support/warranty/limited-consumer-warranty/ Seagate Confidential 7

Detailed Claim Process Customer calls Seagate Rescue Data recovery – can take 15 business days Seagate agent completes an online data recovery submission form Successful recovery Unsuccessful recovery Data is returned on a storage media The original drive is sent to the customer Seagate agent emails a pre paid shipping label Customer sends HDD for recovery Seagate sends notification and case tracker, and opens a case with CSO Seagate Confidential 8

Reminder: RAID is NOT a backup § Accidental reconfiguration § Accidental re initialization of the RAID array § Power Surge caused multiple drive failures § Reformatted RAID partitions § Virus Damage § Natural disaster such as fire, flood, mechanical and accidental. Limited IT / technical resources § SOHO/SME not familiar or do not have resources for data recovery § Creative Professionals focus on creative work and can work with peace of mind § Able to replace drives without no extra cost Seagate Confidential 9

Rescue in a La. Cie Thunderbolt 3 RAID What happens if my drive fails in a RAID? Drive # 1 2 3 4 5 6 Scenario of Drive Failure on a La. Cie RAID solution bundled with Rescue: • Drive 5 fails • Drive 1/2/3/4/5/6 have Rescue Services and can be sent in for data recovery • Because the system is RAID La. Cie will ask for all 6 drives within the array to recover data at no additional charge to the customer Seagate Confidential 10

Global Coverage Beijing Amsterdam SRS is a Global Service OKC § Recoveries in more than 90 countries 3 SRS Labs + 1 Partner Lab Australia 39 Receiving Centers – § CAN - 7, EMEA - 15, CN – 4, AUS/NZ – 2, LA – 1, APAC – 9, US - 1 Current Tech HC - 15 In – house Recovery Capacity = ~25 K annual recoveries Ability to Support ANY Market or Country § Except embargoed/sanctioned countries (same as Seagate) § Except Russia (country data privacy laws) Seagate Confidential 11

Customers Testimonials Seagate Recovery Services has a 95% customer satisfaction rating! "I'm very impressed with the high level of service I was given. I have shared my experience with the Graphics Groups I am in and on Facebook. I have now gone out and bought 2 new Seagate External Drives. Thank you so much for my pleasant experience. " "Quick. Efficient. Friendly. And relatively cheap. Loved the service!" "You managed to rescue my pictures from a damaged hard drive. Your ability to rescue my photos made my day, week, and year. Thanks" "OMG! Great experience. I had my data recovered and back to me in a total of 7 days from shipment out to receiving it back! Customer Service when I called in was A#1. They were kind enough to send me a file I needed for a trip. But, in the end, ended up that I got my recovered drive back in time anyway. FABULOUS customer service and QUICK turnaround time!" "I am very satisfied with Seagate service. I did send my hard drive to many other labs, but only Seagate was able to recover the data. " Seagate Confidential 12

Marketing Material § Website: product pages § Retail box artwork: shipping NOW § Leaflet (in retail box) § Datasheets Emailing/Training § Bluelight Oct 17 § Sales Training Nov 17 § AMER Reseller Newsletter Nov 17 § La. Cie Talks Webinar Nov 17 Seagate Confidential 13

Reminder – SRS Process for End User Retail box leaflet: § For assistance or to submit a claim: www. seagate. com/rescueplans (800. 475. 0143) When end user makes a claim: § dedicated recovery specialist/case manager who can answer end user questions § access to 24/7 online case status tracking https: //seagatewtb. secure. force. com/tracker/ Seagate Confidential 14

Marketing Communication Plan Details SRS Online Assets Internal/External Communication Rugged USB-C La. Cie. com Product Page: - AMER = LIVE for Rugged & d 2 - Localization = LIVE for Rugged, 10/3 for d 2 Packaging: In production with sticker, running change for icon printed AMER Reseller Newsletter: November 2017 Rugged Thunderbolt USB-C d 2 TBT 3 All products manufactured after APRIL 1 st 2017 are be eligible 2 big Dock Home Page Banner: - WW = Mid-October for all A+/DMR content: - WW = Published on Brand Portal (Brand Portal ID below) - A+: A 007511, 8855, A 007735, - DMR: A 008673, A 008871, A 008311 Icon: Published on Brand Portal. - Brand Portal ID: A 008762 La. Cie Talks Webinar: November 2017 Bluelight: October 2017 Datasheet: Mid-October for all Sales Training: November 2017 Tent card: Being finalized Launch Kit: ONGOING Details to be confirmed (similar to above plan) / ALL shipped products will are eligible 6 big Thunderbolt 3, 12 big Thunderbolt 3 Seagate Confidential 15

Rescue Leaflet (in Retail Box) 15 Languages Seagate Confidential 16

SRS Customer Service Region APAC Country/Region ASEAN Australia/New Zealand India Singapore Indonesia Japan Korea Customer support (SRS/CSO) 31 -(0)20 -6556 -485 1. 800. 14. 7201 (AUS)/0. 800. 443. 988 (NZ) 31 -(0)20 -6556 -485 800 -1150 001 -803 -1 -003 -2165 0120 -993 -280 080 579 0880 Taiwan 080 066 6910/ 002 656 485 2612 China Hong Kong 400 8878790 800 -90 -0474 AMER Brazil LA US Canada SRS 1 -800 -475 -0143, CSO 0. 800. 891. 5814 SRS: 1 -800 -475 -0143, CSO EMAIL ONLY SRS: 1 -800 -475 -0143 CSO 1800 7834283 EMEA Belgium (FR) Belgium (NL) Rest of EU France Germany Italy Netherlands Poland Spain Sweden UK Portugal Austria Switzerland Turkey Middle east/N Africa Saudi Arabia South Africa SRS 0800 -81218, CSO 08. 008. 1654 SRS 31 -(0)20 -6556 -485, CSO 00. 800. 4732. 4283 SRS 0805 -540631, CSO 08. 0554. 2623 SRS 0800 -5892917, CSO 08. 00724. 1922 SRS 800 -930834, CSO 00. 800. 4732. 4283 SRS 31(0)20 -6556 -485, CSO 00. 800. 4732. 4283 SRS 900 -814508, CSO 900. 81. 09. 01 SRS 31 -(0)20 -6556 -485, CSO 02. 0100. 491 SRS 0800 -7832826, CSO 08. 00023. 2697 SRS 800 -208901 CSO 00. 800. 4732. 4283 SRS 0800 -080518, CSO 08. 0007. 0316 SRS 0800 -001494, CSO 0800. 223 SRS 31 -(0)20 -6556 -485, CSO 1. 405. 324. 4714 SRS 31 -(0)20 -6556 -485, CSO 0. 800. 0771 Seagate Confidential 17

Appendix

Detailed Claim Process ① The end user calls Seagate SRS. The HDD serial number will indicate that the customer is entitled to a data recovery attempt ② If the customer wishes to have their data recovered, the Seagate SRS agent will complete an online data recovery submission form on the customers behalf (including contact information, valid return shipping address, and email address) ③ The Seagate SRS representative emails the customer the pre paid shipping label (in NA/EMEA, rest of the world ship to collection centers and SRS covers the rest) & get SRS T&C’s acknowledgement. ④ The customer then sends the HDD for recovery to the provided address (Regional SRS lab or receiving center, as applicable) ⑤ When SRS receives the drive at the lab, the customer will be notified via email notification and will be provided a link to their online case tracker. Seagate SRS will also open a case with CSO so they can process the RMA. (RMA then follows standard STX RMA process & lead times) ⑥ SRS data recovery can take approximately 15 business days but the customer will receive email updates: (case received, recovery started, recovery completed, and return shipping information) ⑦ Upon successful recovery the customers data will be returned to them on a storage media that is large enough to hold their data. ⑧ Should the recovery be deemed unsuccessful, Seagate SRS agent will contact the customer directly to indicate the recovery was unsuccessful. SRS will then send the original drive back to the customer. Seagate Confidential 19

What Does the Rescue plan Cover? The Rescue Plan provides the Data Recovery Service ("DRS") feature for hard drive failure, viruses, software issues, and other problems that can cause data loss. IMPORTANT: § Any services performed under this Service Plan is not a guarantee that lost data will be recovered. § Eligible for one (1) In-Lab Data Recovery attempt during the term of coverage. § The Rescue Plan is linked to the internal Hard Disk Drives in the La. Cie product. Any out of warranty Hard Disk drive replacement is not covered. § Recovered data (if any) may either be loaded on a media storage device or into a cloud-based data storage location from which recovered data will be available for sixty (60) days. § T&Cs: http: //www. lacie. com/support/warranty/limited-consumer-warranty/ Seagate Confidential 20