REPUBLIC OF TURKEY CUSTOMS AND TRADE MINISTRY DIRECTORATE

REPUBLIC OF TURKEY CUSTOMS AND TRADE MINISTRY DIRECTORATE GENERAL OF CONSUMER PROTECTION AND MARKET SURVEILLANCE Activities carried out within the framework of the UN Guidelines by Directorate of General For Consumer Protection and Market Surveillance

Headings: General issues and activities carried out by the Ministry Alternative dispute solutions and using online systems Civil society participation process Market surveillance and supervision activities

General issues and activities carried out by the Ministry • Basic principles were determined for all kind of contracts. (Related with the Article 14/d of the Guidelines) • Common regulations were determined for all kind of contracts. (Related to Article 5/e, Article 14/b and c. )

• In order to protect the economic interests of the consumers, because they are the weak side of the contract, our Directorate of General has made arrangements about the issues; Unfair terms in consumer contracts Unordered goods or services (new added) Defective goods and services Installment sale contracts Consumer credits contracts Housing finance contracts Prepaid housing sale contracts

Off-premises contracts Distance contracts concerning financial services (new added) Timeshare vacation and long-term holiday service contracts Package tour contracts Subscription agreements Promotions arranged by institutions publishing periodicals Price tag Introductory Guideline and User Manuel Certificate of warranty Voluntary warranty (new added)

After sales services Raising the awareness of the consumer Consumer awards (new added) Consumer council Arbitration committee for consumer problems Consumer courts Pyramid selling schemes (new added) Commercial advertisement Unfair commercial practices (new added) Board of advertisement Advertisement council (new added) Immitation food products

Alternative dispute solutions and using online systems • Turkish Consumer Information System (TUBIS) (Related with article 77, 5/g, 14/g, 37, 38 and 39) • Consumer Arbitration Committees • Consumer Courts

A spesific kind of consumer contract • Pre-paid housing sales contracts • Building Completion Insurance (A kind of guarentee)

Civil society participation process • Consumer Council • Advertisement Council • Board of Advertisement (Related with the article 5/h and 10)

Market surveillance and supervision activities • Strategy of our Ministry in market surveillance (Related with the Article 16, 17, 18 and 19. )

THANK YOU FOR YOUR ATTENTION. Derya GÜNGÖR ÖZÇELEBİ Customs and Trade Expert d. ozcelebi@gtb. gov. tr