Repsol Sport Centre Sport Partners Emergency Procedures General

Repsol Sport Centre Sport Partners Emergency Procedures

General Facility Information § South Doors – entrance into the facility by the roundabout. § North Doors – entrance into the facility by the wheelchair ramp and stairs. § Loading Dock – located on the south side of the facility. Internal access through Gym 1. External access down the cement ramp and through the large garage doors. § Chlorine Room – located outside the loading dock doors on the South side.

General Facility Staff Information § Staff recertify annually in CPR C and every 2 years for Standard First Aid. § The Repsol Sport Centre employee designated and trained to take the lead in all emergencies is the Fire Warden. § A Fire Warden is scheduled during all operating business hours. § A Duty Manager is scheduled during evenings, weekends and statuary holidays.

Communication Tools Repsol Sport Centre is equipped with several modes of communication for emergency situations. 1. Overhead Paging – located at the Customer Service Desk. Allows for fast and loud communication to everyone in the facility. 2. Internal Phone Paging- accessible only at Customer Service. Allows for fast internal communication to all office personnel.

Communication Tools cont. § Radios – allows staff to quickly and easily communicate with each other across the facility easily. New radios were upgraded in 2018. All radios have the capacity to call 9 -1 -1. § Fire Warden Cell Phone – Fire Wardens are always equipped with a radio with cell phone capacity while on shift to allows for direct calling at the scene of an emergency. § Verbal – staff will always communicate transparently and clearly.

A. E. D. § Repsol Sport Centre is equipped with 3 Automated External Defibrillators. Each A. E. D. is registered with Alberta Health Services program PAD - Public Access to Defibrillation.

A. E. D. cont. Each A. E. D. is wall mounted in public accessible areas to increase the likelihood that an A. E. D. will be used in an emergency. Approx. 40, 000 cardiac arrests occur in Canada every year. 80% outside of a hospital setting. With each passing minute, the probability of survival declines by 7% - 10%. Defibrillation improves survival rates by up to 30% if delivered in the first few minutes. AEDs combined with CPR increases survival rates to 50% or more.

A. E. D. Locations 1. Customer Service – Concourse Level Wall mounted on the cement wall across from the North Customer Service Desk. Same wall as the vending machines. 2. Fitness Centre Desk – Activity Level Wall mounted on the cement wall directly across from the Fitness Centre Desk. Same wall as the vending machine 3. Aquatics – Aquatics Deck Wall mounted behind the Teach Pool between the mural and glass wall when entering the Aquaplex.

Alarms The facility is equipped with 3 alarm types. Each signals a specific type of emergency. 1. Fire Alarm – industry standard issue bell sound to identify a potential fire risk. 2. Chlorine Alarm – high audible pitch and an orange flashing light above the track to identify a potential chlorine leak. 3. Aquatic Major Alarms – 5 different tones, very similar to car alarms, to alert the entire facility that the Aquatic team needs assistance as a major medical has occurred on the aquatic deck.

First Aid Emergencies Process § Inform the first available staff member when a First Aid emergency occurs and if you require assistance. § Staff are always willing and qualified to assist or take over any first aid response required. Notifying staff allows for Coaches to: § return and continue the practice. § provide an update to the rest of the team. § provide support, comfort and reassurance to the team or injured person. § contact a parent/guardian if the ill or injured person has been transported to the hospital

First Aid Emergencies cont. Notifying Repsol staff allows for staff to: • Initiate a facility wide response including calling 9 -1 -1 if needed. • Ensure an AED and any required First Aid supplies are present quickly. • Document the situation using the “Accident and Incident” reporting process. • Collect or locate the injured persons belongings. • Advise parking lot attendants and overnight staff if a vehicle must be left over night. • Report any hazards or near misses. We must document it so we can track it and correct it promptly.

First Aid follow up • Staff may ask coaches to complete a Witness report in certain circumstances. • No copies of Accident or Incident forms can be taken and/or distributed. They are internal documents for the organization. • Depending on the severity of the accident, a follow up will be completed by a Repsol staff member. • If the injured person is under 18 years, of age Repsol can only speak to the parent or guardian.

First Aid Room and Kits § It is very important to know that the First Aid Room and Kits are only to be accessed by Repsol Sport Centre staff. § If an accident occurs and supplies are needed, please contact one of our team members and they will assist.

Evacuations

Evacuation Types and Muster Point § There are 2 types of evacuations: § Confirmed - refers to fire, natural disaster or any unforeseen circumstances § Chlorine – there is a leak detected by the installed Chlorine sensors. MUSTER POINT: § Large electronic sign on Mac. Leod Trail. Staff and patrons will be directed to meet there after evacuating.

Evacuation Process • When alarms are triggered all activity stops in the facility. Pools are evacuated immediately. • Communication for the type of evacuation required will come via facility staff, the overhead paging system and the internal phone paging system. • If there are no Operations personnel present, facility wide evacuation is immediate.

Evacuation Process cont. • Evacuation processes are different depending on the evacuation type. – Coaches if you are unsure or don’t know in the situation: ASK!

Evacuation Process cont. • Repsol Sport Centre staff lead the evacuation and will communicate where and what the hazards are. – Any Emergency Exit may be used that is away from the source of the alarm. • Encourage your participants to stay with you and proceed to the Muster Point.

Evacuation Process cont. • If you have lead your team then you must find any staff member at the Muster Point with a radio to communicate you are evacuated. If you are missing individuals communicate this to the staff member. Example: “I am the coach of the Charging Bulls. I confirm the team is evacuated. We were practicing in the North Training Pool. ”

Evacuation Process cont. • Until communication is received from a Repsol Sport Centre Fire Warden and/or Repsol Staff, please refrain from immediately calling guardians and parents to the scene to pick up their children. • This is because if the scene becomes unsafe, we will move to a secondary muster point. If moved, any guardians and parents arriving at the facility mistakenly will not be permitted access to the facility

Evacuation Process cont. • This will cause a lot of frustration and emotions. • Instead listen for instructions as to when parents/guardians should be called and the given instructions to pick up children. • Repsol Sport Centre will follow all directions issued from the Fire Department. • Sport Services will contact you with details post incident.

Chlorine Leak • Repsol Sport Centre staff will communicate a Chlorine Evacuation and they will lead the evacuation. • Evacuate via the NORTH side of the facility away from the Chlorine Room which is located on the south side of the building. • Encourage your participants to stay with you. • Do not go to the locker rooms. • When leaving the facility, stay on higher ground. – Chlorine gas is heavy therefore it sinks. – Example: do not follow the path right beside the river choose the path beside the facility.

• Proceed to the Muster Point. • The large electronic sign may be our 1 st muster point in a chlorine emergency. – Depending on the wind conditions that day we will not know prior if we need to evacuate further. Same protocol as a Confirmed Evacuation

Power Failure During a power failure; day or night, light or dark, ALL activities must stop and pools must be evacuated. Many critical operating systems stop in a power failure including: – Pool pumps so there is not adequate filtration and sanitation through the pools. – Internal phone line, cell phones are available as backup. – Many toilets in the facility will not flush as they are electric. – Overhead paging system does not work. – Computer and network go down. – Elevators do not work. • In event of a power failure, communication will come via a Repsol Sport Centre staff.

Power Failure cont. What happens during a power failure depends on the time of day and the length of the Power Failure: – Brief power disruptions allow sport partners and members to wait it out on the concourse level. – Longer disruptions in power mean sport partners and members are asked to evacuate within a given time frame because visibility and sanitation become an issue. – If power cannot be restored before closing time, the facility may close early. • • • If the facility can be partially opened, we will do so but we MUST follow Health and Safety regulation to ensure operation is safe for everyone. Please respect the communication and direction from staff at this time. If limited activities or modified areas are deemed safe, the Emergency Pool strategy will be initiated and Dryland training areas will be communicated.

Missing Child If a missing child has been reported in the facility the majority of communications will be via radio and internal staff communication. • Pools are evacuated – as the bottom of the pools must be fully visible. Guards will dive under the bulkhead to check the child is not trapped under water. • Sport Partners will notice staff guarding exits, walking the perimeter of the facility, sweeping bathrooms and locker rooms.

Missing Child cont. • Staff will communicate with Sport Partners a missing child including description and last known whereabouts so you are aware of why we are asking you to modify your practice at this time. • Any help provided in this circumstance is invaluable. It can be guarding an exit, keeping a visual on the park or looking for a child that matches the description provided to you etc. • Staff actively searches for 15 minutes before a 9 -1 -1 call is placed. All instruction from that point forward comes from the police department and must be respected.

Lockdown • Lockdown will occur in instances of an active assailant on the premises. • Definition of Active Assailant: – An Active Shooter is an individual actively engaged in killing or attempting to kill people in a confined and populated area; – in most cases, active shooters use firearm(s) and there is no pattern or method to their select of victims. – Active shooter situations are unpredictable and evolve quickly. Because active shooter situations are often over within 3 -5 minutes, before law enforcement arrives on the scene, individuals must be prepared both mentally and physically to deal with an active assailant.

Lockdown cont. RUN Get out: Getting out is by far the best option if you believe you can escape safely. This is why it is a good idea to make mental notes of means of escape wherever you may be in the facility. If you hear something that could be gunshots, don’t wait: get out. Run out the facility with your hands clearly visible. Muster Point is the yellow bridge leading to 4 th street from Lindsay Park.

Lockdown cont. HIDE If you don’t know exactly where the shooting is happening or it’s too late to escape safely. Get behind a lockable door if you can. Barricade the door. Improvise with any object you can to prevent someone from entering. Once you are hidden, silence your phone, turn off the lights and stay quiet. If your spot is secure, be prepared to remain there until the police come to you with the all clear and open the door. If it’s possible from your location, email lockdown@repsolsport. com with your location, how many people you have with you and if you have any critical injuries.

Lockdown cont. FIGHT Fighting is your absolute last resort. You would only confront an active shooter if you became trapped in a space with no escape. Active shooters typically don’t respond to reason so you must assume they intend to harm you. Find an object you can use to strike the assailant with; trip them with a chair; be as aggressive as you can; do anything you can to stop them. § You will need to decide if you can do this. Remember, it is your decision.

Sport Partners

How you can help • Encourage your teams to wear deck shoes and pack a jacket or a hoodie in their bags, in case we must evacuate quickly in cold weather. • Provide Sport Services with 2 contact numbers in case of emergencies for ease of communication. • Enjoy and explore the facility so you can locate safe locations and emergency exit throughout the entire facility.

How you can help • Report near misses and accidents to staff so we are able to track and record these occurrences and take corrective action quickly. • Respect the communication and direction from our staff, even though at the time it may be unclear why we are asking you to do something. There are processes that need to be followed throughout the entire facility. • Take the opportunity to certify or recertify in our Red Cross CPR and Standard First Aid courses for the small cost of the materials. This will not only serve you coaching it will give the knowledge to save a loved one.