Replying to Inquiries Replying to inquiries is the

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Replying to Inquiries Replying to inquiries is the first step of the succeed of

Replying to Inquiries Replying to inquiries is the first step of the succeed of sales transaction. Thus, what are inquired by the purchaser (buyer) must be fully concerned. Catalogue, price-list, samples of products which are required must be enclosed in a letter with a gratitude and an expectation to have a further cooperation in the future between the two sides. Replying the inquiries means to reply the information concerning the products which are required and also to give images to the future purchaser. Considering how important the letter of inquiry is for a company, therefore it must be replied as soon as possible.

A. Opening Paragraph - Thank you for your letter of …. . Inquiring about

A. Opening Paragraph - Thank you for your letter of …. . Inquiring about our catalogues, price-list and terms of payment. - With reference to your letter of …. . inquiring about our catalogues, price-list and terms of payment. - In reply to your letter of …. . Inquiring about our catalogues, price-list and samples o our promotional gifts. - Many thanks to your letter of …. . (date) As requested, we enclosed here with our latest catalogues and price-list.

B. Sending or enclosing - We have pleasure in sending/enclosing our catalogues and price-list.

B. Sending or enclosing - We have pleasure in sending/enclosing our catalogues and price-list. - We are sending our catalogues, price-list and terms of payment. - We should be pleased to enclose / send our catalogues and price-list. C. Closing Paragraph - We look forward to receiving your first order - We look forward to receiving a trial order from you. - We are allowing special terms to customers who place orders before the end of this year. - We appreciate your prompt reply.

PT. MULTI JAYA ABADI Jln. Maphilindo 132 B Surabaya 29076 20 th May, 2006

PT. MULTI JAYA ABADI Jln. Maphilindo 132 B Surabaya 29076 20 th May, 2006 Your ref: Our ref: TS/NA/2 B Mr. Hasan M. Salim Purchase Manager Jakarta International Trading Jln. Gatot Subroto Jakarta 10009 Dear Mr. Hasan, Thank you for your inquiry of 7 May. We have pleasure in enclosing our latest catalogues together with a leaflet giving full details of our special trade discount for May. We are also pleased to inform you that the delivery time is -2 weeks from the receipt of your order. We look forward to receiving your first order and please do not hesitate write again if you still need any further information. Yours Sincerely, Theodore Samantha Marketing Manager