Remedy User Group France BMC Communities Cyril Gobrecht

Remedy User Group France & BMC Communities Cyril Gobrecht, Business Value Consultant Matthieu Laurenceau, Senior Community Ambassador Roland Garros, 3 Juillet 2012

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Agenda: 3 Juillet 2012 Remedy User Group France - Vos attentes Sous quelle forme ? Ce qui existe déjà BMC Communities - Vous connaissez? Quelques endroits à connaitre Comment pousser vos idées WWRUG: Californie, 15 -19 Octobre - © Copyright 10/30/2020 BMC Software, Inc Participant? Présentateur? 3

Attentes d’un user group Partager, échanger… Des expériences Des connaissances Du savoir-faire Des trucs et astuces Des bonnes idées … © Copyright 10/30/2020 BMC Software, Inc 4

Activités A users' group may provide its members (and sometimes the general public as well) with one or more of the following services: periodic meetings annual or less frequent users conferences public lectures a newsletter a library of media or tools a software archive an online presence such as a dial-up BBS or Internet website swap meets technical support social events Source : wikipedia Code Camp © Copyright 10/30/2020 BMC Software, Inc 5

French Remedy User Group aujourd’hui © Copyright 10/30/2020 BMC Software, Inc 6

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BMC Communities: Overview “For BMC Users around the world to Connect, Share & Discover” Currently 46 k users; each month, 700 new users and 1 million hits Interacting with the Market: Customers, Prospects, Analysts, Partners, etc. Platform for many open (or limited) interactions: - Technical Product Discussions Industry Blogs Customer Programs (Beta, Advisory Boards…) Partners & Alliances And more! © Copyright 10/30/2020 BMC Software, Inc 8

Hot Areas French Remedy User Group BMC Customer Programs BMC Atrium Ask the Experts About BMC Communities © Copyright 10/30/2020 BMC Software, Inc 9

Your Ideas, Social and Viral In About BMC Communities Pilot in Product Forums: - Several Customer Programs Discovery/ADDM Server Automation Content Soon in French Remedy User Group! © Copyright 10/30/2020 BMC Software, Inc 10

BMC Communities: what’s next? More focus on local User Groups More experts helping out - R&D - Support: See http: //svy. mk/BMCSupport. Social Reward & Recognition Mobility © Copyright 10/30/2020 BMC Software, Inc 11