Reflection Spot and Lb D Activity REFLECTION SPOT

Reflection Spot and Lb. D Activity

REFLECTION SPOT TIME STAMP 34: 41

REFLECTION SPOT QUESTION Please pause the video at 34: 41 and think about the question: • How does a conflict start? After writing down the answer in your journal, please resume watching to understand how conflicts start. • Later, compare your answer with the information provided in the lecture.

ANSWER

LBD QUESTIONS

QUESTION 1 Which of the following best describes an Interaction Conflict? a. A situation in which one party cannot take a decision because it is being pulled or pushed in two different directions. b. The reaction of one party to the behaviour of the other leads to hostility c. There is a basic disagreement over the goals or ends to be achieved and the means to achieve them d. Such conflict arises due to interpersonal difficulties that arise over feelings of fear, apprehension, anger, or anxiety Correct answer: b

EXPLANATION • During the course of an interaction, a party involved may react to something communicated or to some aspect of the behaviour of the other party. • As a result tension and hostility enter the dynamics of the interaction and result in Interaction Conflict. • If the conflict arises due to feelings of hesitation, fear, anxiety and the like, it is termed emotional conflict. • Indecision due to competing priorities is an Internal Conflict. A basic disagreement over goals, and means to achieve them is deeper and is called substantive conflict.

QUESTION 2 What premises do managers hold regarding conflict? a. Conflict can never arise in organizations. b. Conflict is inevitable and resolution is impossible. c. Peaceful coexistence is possible in spite of conflict. d. Conflict is unavoidable as interdependence between groups is always necessary. Correct answer: c

EXPLANATION • Peaceful coexistence is possible even while there is a conflict by adopting measures such as agreeing to disagree compromise or problem-solving methods. • Managers do not believe that conflict can never arise. • They may believe that conflict is inevitable but can, of course, be resolved through power-struggle or third-party resolution. • They could also believe that inter-reliance of groups is unnecessary and agreement can be achieved by the withdrawal or isolation of one group in the conflict.