Reducing Vehicle Collisions Thru a Safety Hotline Program

Reducing Vehicle Collisions Thru a Safety Hotline Program A Brief Overview of the Program

Safety Hotline Program • Purpose: – To identify those drivers who take serious risks before they become involved in a collision. – To coach affected drivers – to change their habits – before they become involved in a collision.

Program Step by Step • A decal is placed on the rear of each company vehicle.

Program Step by Step • Motorists who observe especially risky driving behaviors call a tollfree phone number and report their observations.

Program Step by Step • The Safety. First call center, staffed around the clock by highly trained professionals, validate the call and screen it for details.

Program Step by Step • The call center initiates a “polite interrogation” of each caller to verify information and get an accurate picture of what truly happened.

Program Step by Step • Most fleets get only 2 or 3 reports per 100 vehicles per month • Not time consuming, and provides a high degree of focus on areas for improvement

Program Step by Step • Most drivers (80%) never get a report about their driving… • About 10% get a single complaint and never get another • About 10% get multiple complaints over time, usually about the same types of issues

Program Step by Step • Reports are then sent via email (or fax) to your location supervisor for investigation and coaching of the affected driver.

Program Step by Step • Duplicate reports can be sent at the same time to whoever needs to be copied on the report – district managers, regional safety managers, etc.

Program Step by Step • Location supervisors discuss the report with the affected driver. • This is an attempt to understand what actually took place and to provide reinforcement of safe driving practices.

Program Step by Step • Along with each observation report, Safety. First provides one or more matching safe driving tips. • These tips are reviewed with the driver in order to document that coaching took place.

Program Step by Step • Safety. First also provides a training program on how to conduct effective coaching sessions.

Program Step by Step • The program provides focus on the few driver who need the most urgent help before they get hurt.

Program Step by Step • The final step involves returning the completed reports back to Safety. First by fax for closeout.

Program Step by Step • Returning the reports enables: – Detailed activity summary reports on a monthly basis. – Identification of drivers with repeat reports. – Documentation that the driver was coached on their safety issues

Monthly Training Topics • You will receive a “Ten-Minute Training Topic” each month to share with your drivers and managers.

Monthly Training Topics • The training package includes: – A two-page driver handout – A poster with key summary points – A supplement of additional information for the supervisor – Power point slideshows

Additional Program Features • Safety. First will prepare the decals for each of your vehicles. • We will provide training materials for each phase of program implementation

Additional Program Features • We provide an account executive to assist you with implementation and maintenance of the program.

Why the Program Works. . . • It complements your existing safety program elements so that you can: – Train, as needed, the right drivers at the right time on the right topics – Select at-risk drivers for follow up Driver Abstracts (MVRs)

Why the Program Works. . . • It focuses management attention on: – drivers who need the most urgent help from management – specific risk taking behaviors within the fleet

Why the Program Works. . . • Coaching aids/tools are provided to help modify drivers’ behaviors • Monthly training included for the benefit of ALL drivers (not just those who get reports) • Drivers pay attention to their own performance

Cost – Benefit Ratio • Average vehicle collision (property damage only) estimated at $7500 per National Safety Council.

Cost – Benefit Ratio • Program Cost : $15. 00 -$17. 00 per vehicle per year • Most fleets find a 10 -30% reduction in collisions – avoiding one collision often offsets the entire cost of the program.

Thanks for Your Time! Contact: Dan Lessnau PMA Group Liaison Safety Hotline Program 1 -888 -603 -6987