Realizing the Vision of ERP Frontends for the

Realizing the Vision of ERP Front-ends for the real end user May 2000 CUMREC 1

Jennifer Foutty, Director University Information Systems www. indiana. edu/~hrsis Jfoutty@indiana. edu May 2000 CUMREC 2

Agenda w Indiana University w The “problem” w IU’s solution w Architecture w Strategy w Real Life Examples May 2000 CUMREC 3

IU Background http: //factbook. indiana. edu w 8 Campuses w Over 92, 000 students enrolled state wide w 14, 500 full-time faculty and staff w Bloomington – traditional flagship campus w Indianapolis – urban campus with professional schools; includes Purdue students May 2000 CUMREC 4

The “problem” w Most ERP systems are focused on “back office” users w Most ERP systems don’t address integration at the transaction/activity level w Most ERP systems don’t manage decision support (reporting/analysis) well w Most Universities have other systems that need to be integrated with their ERP systems w Most ERP vendors don’t address well a REAL web deployment May 2000 CUMREC 5

User Perspective Services for Students and Parents Services for Faculty and Researchers Information Environment Services for Employees May 2000 CUMREC Services for Administrators J 6

What does the user want? w w w w w Single sign-on Common look-and-feel Web access Show them only what they need to do their business Guide them through the process Route information electronically when needed One place to do all their business Look up information when they need it Run a report or download data when they need it May 2000 CUMREC 7

End User Perspective w Full Piece of Business n n Hire someone and Fund their pay Register, Bill, and Pay Register, Bill and Pay Functionality Hire & Fund Functionality Hire Process Human Res. System n n Fund Process Financial System Medicine Eligibility So. M System Register Process “ACE” Process Registration Legacy PS Module System Apply FA Process PS FA Module Bill Process Pay Process PS Bursar Module Financial System Component architecture Small Systems integration May 2000 CUMREC B 8

IU’s solution w Use ERP for back-office processing w Use other vended and home grown systems that are in place or planned w Build a web front-end for all real end users w Use a portal type of environment w Put all activities in the portal, not “systems” w Be able to “swap out” systems as needed May 2000 CUMREC 9

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“Portal Strategy” w One-stop for all activities w Single sign-on w Web front-end, with activities available based upon who I am w Customizable w Includes all activities n n n “personal” for students, parents, employees “administrative” for IU business “analytical” for IU decision-making May 2000 CUMREC 11

My IU Welcome! John Smith In-Box Enroll in Classes Customize My IU See my Financial Aid Perform degree audit In-Box Customize My IU Edit Monthly Payroll Voucher Run Payroll report Extract list of full-time faculty by dep May 2000 CUMREC Look 12 at my Accumulated Benefits

IU’s Architecture w Development environment required for building front-end n Compuware’s Uniface with web deployment w Middleware to link front-end to back-end n Com+ spec, plus URBA w People. Soft back-end n Message agent, then “business components”? May 2000 CUMREC 13

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Strategy w Phase in over time w Convert legacy systems n Use metaframe for client/server on web w Begin portal with hyperlinks to other systems, then convert to activities w Design the front-end for the end user n so the back-end can evolve over time with minimal retraining w Leverage developer productivity by reusing components across systems May 2000 CUMREC 15

Real Life Examples w IU is using People. Soft for HRMS and SA w Human Resources Management System – payroll, benefits admin, applicant tracking, tenure tracking, etc. w Student Information System – admissions, records, student financials, financial aid, advising May 2000 CUMREC 16

Examples from HRMS w Administrative n n Hire somebody Put a faculty member on leave Process timekeeping Do the payroll w Personal n n n Change my benefits enrollment Record my time off Look at my payroll stub May 2000 CUMREC 17

Examples from SIS w Personal n n n Register, pay my bill Look up financial aid Drop a course, with routing to advisor and financial aid office before approval w Administrative n n Route admissions applications for evaluation Load gradebook from local file, with routing to Dean’s office and Registrar before approval May 2000 CUMREC 18

Questions? www. indiana. edu/~hrsis Jfoutty@indiana. edu 812 -855 -8220 May 2000 CUMREC 19