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Reaching Back ! Do. D goes Real-Time Jay Mc. Conville Director, Government Business Ezenia! Inc.
Ezenia! – Integrated Technologies for Collaborative Enterprises • A leading provider of multimedia servers – Formally known as Video. Server – Award winning products designed for both ISDN videoconferencing and enterprise collaboration – 10 years of innovation to group interaction on the web Web Based Collaboration Improved Data Tools Stickiness VTC - VOIP Faster Decisions VTC Community IP Conferencing Richer Communication Collaboration ISDN Conferencing Business Meetings Distance Learning Training
Real Time Collaboration Technology • A phrase or catch word for a group of technologies that mediate interpersonal collaboration through the computer. Includes: Text Chat, Voice over Internet Protocol (VOIP), Desktop Video Teleconferencing, Whiteboards, Applications Sharing, Instant Messaging, Web Conferencing. • Do. D: Establish, access and then sustain a distributed, non-contiguous operation without relying on fixed bases adjacent to the objective area. The Death of Distance!
Why the Do. D Push for Real Time? • Increase Deployment Capability – Lighten the load – Get there faster • Increased Mission Effectiveness – Decrease operational down time – Reach the experts – Inside and outside Do. D – Ensure all information available is applied to the problem set • Increase Process Efficiency – Planning – Targeting and Battle Damage Assessment • Integrate a wider set of national capabilities than reside in the military alone • Increase readiness and integration of Guard and Reserves
A goal… Send the tooth… leave the tail at home
USAF Reach Back Concept Forward JAOC: l ~ 100 People l 24 - 48 Hours l 1 C-17 Load Distributed Rear Joint Air Operations Center (JAOC) Hanscom AFB NRO Pentagon Offutt AFB Falcon AFB Mt Home AFB Langley AFB Kelly AFB Hurlburt Field Eglin AFB & Ranges Scott AFB Vandenberg AFB Move Information, Not People!!!
Another goal… Speed up the decision cycle
UNCLASSIFIED EUCOM TARGET APPROVAL PROCESS CINC/ECJ 3 JTF Dev Ops Concept Tgt Obj, (EBP) CDR’s Intent Guidance ECJ 2 Task IC to dev tgt sys studies w/ noms JCS/J 2 T: Federated development Vet targets through IC Vet no-strike list Forward completed targets ECJ 3 DCINC review EBP w/ tgt slides JIPTL RTL Approves targets, Identifies Guidance for Further Approval JTCB Prioritizes JTL targets Builds/Maintains RTL Forwards JIPTL Tasks execution Makes CA/BDA Call Forward for Approval as directed JFMCC: Selects TLAM targets Feasibility study / Task CMSA JFACC: Construct/post target folders DMPI selection/weaponeering Add Targets to JTL MTF JFACC JFLCC JFSOCC JPOTF JTF Approve/Accept EBP Place targets on MTF Task target folder Task tgt appr slide SACEUR ECJ 3 Forward for execution JTL NSL TDM JFMCC IC: Research / Task collection Assign BE # / Graphics JTF: Compile approval slides Directs CTT session DATT review Final theater validation Finalizes tgt appr slide CINC JAC Intel Comm JTF Initiates Approval Process Tracks on Tgt Appr Matrix JCS/J 2 T JAC: Validate thtr noms / EBP Tasks for collection Post tgt materials on web Dev/Maintain No-strike list NAC JCS|NCA JTF = GUIDANCE = DEVELOPMENT = APPROVAL = EXECUTION 9 Geographically separated agencie Hundreds of targets Working 3 ATOs
Results With Real Time Collaboration • Target approval decreased: – From 2 -4 Days to 2 -3 Hours for Targeting Operations – From 10 minutes to 1 minute for Air Space Coordination • • Daily production increased 200%-300% Staff effort (hours and numbers) reduced Improved Quality and Synchronization Resulted in decreased bandwidth usage – Replaced multiple email attachments – Better use of images and imagery Kosovo/Operation Allied Force After-Action Report to Congress 31 January 2000
What Are They Doing and Who is Doing It? • US Defense Intelligence Community – – Coordination between National and Theater Assets Use of Guard and Reserve intelligence assets and analysts Inter and Intra Agency coordination Cross fertilization between “INTS” • Joint Commands and Theater Forces – – Command Center Operations (24/7) Target Coordination and Target List Control Operations briefings, Daily Updates, Shift Changes Air Space Management • Tactical Force – – General Communications Orders Preparation Brainstorming, “Rock Drills” Staff Coordination 80, 000 Military and Do. D/Intelligence Civilians working collaboratively 24/7/365
The Question… So…why isn’t real-time collaboration ubiquitous across the Department?
It Didn’t Start Yesterday… • • DIA JIVA – 1996 Army TFXXI/DAWE – 1997/98 USAF JEFX – 1998/99/00 USAF SAVCWT (Software Application Virtual Collaborative Workstation Tool) – 1998/99 US Navy Fleet Battle Exercise Hotel - 1999 ADC 3 I Assessment of Tools - 1999 Platinum Rail - 1999 Joint – Millennium Challenge 2000
Where are we… Wide Spread Usage Intelligence USAF Deployment US Army Procurement Joint Requirements Definition US Navy 95 96 97 98 99 00 01
Internet Infrastructure Complexity Implementation is challenging! Local Network Hierarchical m l. I a r ct a p tu l Cu Product Complexity Participative
5 Years of Lessons Learned Technology • • “Critical Mass” – Instant Messaging and Presence Ease of Use – One Click Everything Persistence – Dedicated KM Spaces Privacy/Security – Not an inhibitor Integrated Applications – Working together Video – Not for everyone! RAM – Paved with Good Intentions Firewalls – Give me 80 or Give me Death! TRAINING, PROCESS, AND CULTURE TRUMP TECHNOLOGY EVERYTIME
5 Years Lessons Learned Culture and Training • Point #1: Teams that are not collaborative now, will not be collaborative because of technology • Point #2: If its harder to do with the software than the phone, use the phone • Point #3: Buy In, Buy In • Point #4: Training, Training • Point #5: Use facilitators – they make it work first, then the real people take over • Point #6: Don’t go Zero – 60
The Goal Access Anytime, from any Device Integrated Collaborative Users Secure Phone Users PSTN ISDN Net. Gate VTC Net. Server Video Server Web Conferencing IP Network
What Is Info. Workspace? “Presence Awareness” for geographically separated teams (46% of Industry will use IM by end of 2001 - Gartner Group) Virtual Team Rooms • Secure project repository • Shared production tools • Staff synchronization • “Work room” Enables Common Operational Perception Interactive Presentations • Project guidance • In process reviews • Decision briefings • Training