Re Discovering Design Thinking Using Design to Improve

Re. Discovering Design Thinking Using Design to Improve Our Communication

OUR FOCUS QUESTION What can we change or continue in the ways we communicate to facilitate fidelity in our systems to support better outcomes for youth? Information is Communicated Information is Understood Information is Used to Support Youth in Program

Key Points of Communication Disconnects Excel to Site Coordinators Systemic Barriers Program Managers to Site Coordinators to Program Leaders Personal Challenges Example: I do not have regularly scheduled time to meet with site coordinators Example: Arranging the agenda in our meetings to make time to cover items from PM meeting

Step 1 Begin with Self Discovery 2 min

Step 2 Discover: Empathy Through Interviewing Ex. CEL to SCs PMs to SCs to PLs systemic barriers Personal challenges 7 min Post your responses to share with others what barriers and challenges you face in communication of information from Ex. CEL.

Step 3 Gallery Walk for Your Assigned Section Fill out this section with key findings from the challenges and barriers shared by others. 8 min

Step 4 Use Information from the posters to begin making inferences about the needs of the user. 4 min total

Step 5 Work with your group to create a clear user needs statement so that you are on the same page about goals before prototyping. 5 min

Step 6 Work individually to pre-think about prototype ideas before we work in partnership. 6 MIN

Step 7: Do Part 2 Share ● Share your initial prototypes with your team ● Take the best parts of your ideas to formulate a cohesive plan 15 min total Chart ● Put your group’s idea(s) on paper ● Choose presenter(s) Present ● Share your team’s idea with the room ● Use the feedback form to give ideas while others present