RCN Hosted Voice Rep Name Date Hosted Voice
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RCN Hosted Voice Rep Name Date
Hosted Voice It’s not a phone system replacement
Hosted Voice It transforms the way you do business
What is Hosted Voice RCN Hosted Voice is a highly scalable unified communications solution that delivers high definition voice, mobility, contact center functions and call management portals, along with advanced calling features across all of your business locations.
Hosted Voice Benefits • No Capital Expense • One Bill • Scalable • Integrates Services • 24 X 7 Support • Feature Rich • Future Proof • Integrates Locations • Customer Control • Fiber Network
Hosted Voice. What Does it Mean for You? • When you pick up a phone, you will be using a dedicated call path, not a shared main line or trunk • Each phone can receive calls to any line/extension assigned to it. • Each line can have its own voicemail box. • Every phone will have the ability to make an outbound call or receive an inbound call regardless of who is on the phone. • Every phone will have the ability to make or receive multiple inbound or outbound calls from 1 single line.
Hosted Voice Characteristics • Centralized call control and features • Network/cloud based – not customer premises based • Service provider is responsible for system upgrades & maintenance • Monthly expense – not capital investment • Seamless connectivity for multi-location business - Fixed office locations - Mobile workers - Home office workers • Individual telephone numbers and dedicated call paths for users • Virtually unlimited growth • Line-by-line growth
RCN Hosted Voice Product Overview
Product Overview–Feature Summary Platform Messaging Forwarding Features • Auto Call Distribution (ACD)* • Voicemail • Call Manager • Auto Attendant* • Voicemail to E-mail forwarding • Call Forwarding • Call recording* • E-Fax (Inbound only) with • Follow Me • Conference Bridge* dedicated number* • Voice message to text transcription • Sim Ring Hunting Call Park Contact • Basic Line Hunting • Call Park / Retrieval • 3 Way Calling • Multiline Hunt Groups • Group Call Pickup • Warm/Blind Transfer • Linear • Directed Call Pickup • Speed Dialing • Directed Call Pickup • Media on hold • Busy/No Answer Call Forwarding • Selective Call Forwarding • Office Mobility* • Overhead Paging Interface* • Circular • Click to Dial • Ring all • Extension Dialing • Uniform (Round Robin) • Monitored extension • Uniform (Longest idle) Screening Caller ID Line Class • Anonymous Call Rejection • Caller ID • Barring • Selective Call Rejection • Caller ID Blocking • Hot line • CLID Permanent Blocking • Warm line
Product Overview–Web Portal Summary • Web browser based tool • Personalize and customize service • Functions - Review call logs - Manage voicemail - Import and manage contacts - Configure features - Configure call handling
Product Overview–Web Portal Call Settings • Caller ID Flexibility • Call Forwarding • Call Blocking Message Settings • Voicemail settings • Fax Forwarding • Mailbox Access
Product Overview–Web Portal Reminder Settings • Enable reminder calls Notification Settings • Message waiting indicator • E-mail
Product Overview–Platform Features Automatic Call Distribution • Optional • Detailed info on Multi-line Hunt Group activity through Call Manager interface • Real time and historical stats • Additional charge applies
Product Overview–Platform Features Auto Attendant • Configurable using Call • Enables routing of incoming calls without an attendant • An announcement welcomes the caller and presents them with options to select • Auto Attendant requires a pilot number • Additional charge applies
Product Overview–Platform Features Premium Auto Attendant • Configurable using Call Manager • Enables routing of incoming calls without a person to do it • An announcement welcomes the caller and presents them with options to select • Auto Attendant requires a pilot number
Product Overview–Platform Features Media on Hold • Music or announcements played to held, parked or queued calls • System administrator can manage music and announcements • Content uploaded by - Subscriber (via Call Manager) - RCN (default audio option)
Product Overview–Hunting Features Basic Line Hunting Multi-Line Hunt Group • Allows calls to jump to the next free line • Groups receive incoming calls in logical fashion • Typically used on shared main lines • Log in and out via star codes or Call Manager Portal • The call goes to a succession of lines until the call is answered or goes to voicemail • Calls queue when agents busy • Cannot be altered by the end user • Media on hold • Pilot number needed • Can be modified by the admin • Multiple Hunt Types – Linear – Longest idle – Round Robin – Ring all
RCN Hosted Voice Office Mobility
RCN Business Office Mobility • Advanced mobile phone and desktop application • Calls ring simultaneously on desk phone and app • Extends access and control of business calling features • Gives the appearance of being in the office while on the road • Secure, remote connection to office phone • Many system features such as inbound and outbound call logs are accessible through the mobile device Office Mobility Demo
Office Mobility Desktop Version
RCN Hosted Voice IP Phones Overview
IP Phone Portfolio–VVX Series Yealink SIP W 52 P • Cordless handset • 1. 8" Color display • Range: 50 meters indoor, 300 meters outdoor • 10 hours talk time, 100 hrs. standby time • Integrated Po. E • Desktop or wall mountable • External Universal AC adapter (48 VDC) Polycom VVX 401/411 • 12 Line phone with a 10/1000 Mbps pass through Ethernet port • Built-in, Autosensing Po. E • Full Color Display • Desktop or wall mountable • External Universal AC adapter (48 VDC) Polycom VVX 501 Polycom VVX 601 VVX Side Car Expansion Module • 12 Line phone with a 10/1000 Mbps pass through Ethernet port • Built-in, Autosensing Po. E • Full Color Display • Touch Screen Enabled • Desktop or wall mountable • External Universal AC adapter (48 VDC) • 16 Line phone with a 10/1000 Mbps pass through Ethernet port • Built-in, Autosensing Po. E • Full Color Display • Touch Screen Enabled • External Universal AC adapter (48 VDC) • Bluetooth Enabled • Compatible with 4 xx, 5 xx, and 6 xx model phones • Full Color Display • Provides for 84 additional appearances per Side Car -28 line appearances x 3 pages • Maximum of 3 Side Cars per phone.
Who is RCN
Who is RCN Business • Communications Service Provider • Wholly owned carrier-grade, reliable fiber-rich network • 100 percent Ethernet-based architecture • 100 percent U. S. -based customer service team and Network Operations Center (NOC) • Local dedicated account teams available 24/7/365
Company Overview 1993 Founded in 1993 1 st American facilities-based overbuild provider 1997 Full-service Fiber Rich Network 2006 Acquired Con. Edison Communications 2008 Creation of RCN Business 2009 All digital network 2010 Acquired by ABRY Partners; Managed by Patriot Media 2017 Acquired by TPG Capital, Google Capital; Managed by Patriot Media
RCN Business by the Numbers 6 th largest cable operator 20+ connected financial exchanges 925, 000+ customers served 17, 000+ fiber route miles 12 co-location centers 100 + Carrier hotels 100+ connected data centers 4, 350+ buildings
Thank You
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