RBS JP AVS New Hire Onboard Training 1

Agenda ◊ Amazon用� ◊ �� 架构 ◊ Task相关重要知� ◊ New Hire Learning Curve ◊ Samay Usage ◊ 附�

Amazon用� ： � 称： � 品� ： RBS —— Retail Business Services Sr. OM —— Senior Operation Manger) PL —— Product Line NIS —— New Item Setup OM —— Operation Manger GL —— General Ledger QA —— Quality Assuarance CM —— Catalog Manager Softlines AVS —— Amazon Vendor Service CA —— Catalog Associates Hardlines PCS —— Premium Catalog Service SME —— Subject Matter Expert (PG--Product Group) (Apparel , Shoes , Jewelry , Watches) Total CE (Consumer Electronics , Personal Computer, Musical Instruments, Office Products, Camera, Kitchen, Wireless, Home Entertainment) Life & Leisure SVS —— Strategic Vendor Services (Automotive, Home Improvement, Sports Goods, Toys, BISS, Home) Consumables (Health & Personal Care , Baby , Beauty , Grocery , Pet ) Amazon JP用語集: https: //w. amazon. com/index. php/Amazon. JP%E 7%94%A 8%E 8%AA%9 E%E 9%9 B%86 Media (Books , Music , Video DVD , Software , Video Games)

Agenda ◊ Amazon用� ◊ �� 架构 ◊ JP Task相关重要知� 点 ◊ New Hire Learning Curve ◊ Samay Usage ◊ 附�

�� 架构 Sun, Dandan Sr. OM Li, Shunan JP AVS OM PCS　CM SVS　CM PCS CA SVS CA Li, Xiaobei JP NIS OM JP NIS CM CN NIS CM NIS CA Wang, Tianyang JP&CN QA CM QA CA Zhang, Yuanyuan SME An, Ping Admin

�� 架构 Sun, Dandan JP NIS SL/Media/Total CE Team Li, Xiaobei JP NIS OM Yang, Liu JP NIS CM Sr. OM Wang, Tianyang JP&CN QA CM Li, Shunan JP AVS OM Feng, Huizhu JP NIS CM Zhang, Grace CN NIS CM Guan, Hui CN NIS CM Zhang, Yuanyuan SME An, Ping Admin

�� 架构 Sun, Dandan JP NIS Cons/L&L Team Li, Xiaobei JP NIS OM Yang, Liu JP NIS CM Sr. OM Wang, Tianyang JP&CN QA CM Li, Shunan JP AVS OM Feng, Huizhu JP NIS CM Zhang, Grace CN NIS CM Guan, Hui CN NIS CM Zhang, Yuanyuan SME An, Ping Admin

�� 架构 Sun, Dandan CN/JP QA Team Wang, Tianyang JP&CN QA CM Sr. OM Li, Shunan JP AVS OM Li, Xiaobei JP NIS OM Zhang, Yuanyuan SME An, Ping Admin

�� 架构 Sun, Dandan JP AVS Team (PCS Team + SVS Team) Li, Xiaobei JP NIS OM Li, Shunan JP AVS OM An, Yining JP PCS CM Sr. OM Jin, Tingya JP SVS CM Liu, Meichen JP SVS CM Wang, Tianyang JP&CN QA CM Wang, Ting BI & Reporting An, Ping Admin Zhang, Yuanyuan SME Yang, Baojuan Internal SME for SVS Qin, Liu Internal SME for PCS Naren, Tuoya Internal Trainer

�� 架构 Sun, Dandan Sr. OM Li, Shunan JP AVS OM Li, Xiaobei JP NIS OM Zhang Yuanyuan (Subject Matter Expert) • �目 • 流程� 家 • Trouble Shooter • 了解最新系� 的�� Wang, Tianyang JP&CN QA CM Zhang, Yuanyuan SME An Ping • 50% HC：RBS� 告 • 50% HC：RBS行政管理(Admin) • Fun Club主席 An, Ping Admin

�� 架构 NIS Internal role 介� Internal SME：�� Team内部流程改善（ACES/Kaizen ）相关事宜。---Wang Tingting Internal Trainer: �� Team内部培� 相关事宜。---Yang Meilin Internal Data：�� Team内部� 告、数据管理等相关作。---Jin Can Fun Club Member：�� Fun Club活� 的�� 和推广，�� TB。---Li Xinmei Librarian：�� 管理� 。---Wang Tingting

�� 架构 AVS Internal role 介� Internal SME for SVS：�� Team内部流程改善（ACES/Kaizen ）相关事宜。---Yang, Baojuan Internal SME for PCS：�� Team内部流程改善（ACES/Kaizen ）相关事宜。---Qi, Liu Internal Data：�� Team内部� 告、数据管理等相关作。---Wang Ting Internal Trainer: �� Team内部培� 相关事宜。---Naren, Tuoya

Agenda ◊ Amazon用� ◊ �� 架构 ◊ Task相关重要知� ◊ New Hire Learning Curve ◊ Samay Usage ◊ 附�

ASIN的多样组合形式・　Variation ・　Product Bundle

QA Tasks: �� 及修改NIS和系� 生成ASIN信息的�� ，确保客� 看到商品信息准确。 QA Tasks Description PL/GL NIS Creation Audit 根据NIS template与SOP � 定Audit NIS Operation All Auto-approval ASINs Audit Auto-approval ASIN 100% Audit All Auto-approval GL Add Value Audit 部分 Attributes Audit - QM Task Not Publish ASIN error correction All Auto Variation Setup Audit AVS Audit (自� 建立PC关系) JP/CN shoes, apparel; JP Sports部分category Edit Selected Products Audit ESP Audit (Update offer-更新) JP Total CE/LL/Cons Add Selected Products Audit ASP Audit (Add offer-追加) JP Total CE/LL/Cons Auto Title Service. Audit ATS Audit(自� 建立商品名) - Attribute Correction Service Audit ACS Audit (自� 修正信息-Auto ASIN） -

SVS Task Type Reporting Site Merchandizing SNS Posting A+ IDQ Improvement

SVS Tasks 　Reporting § Internal_Reporting § External_Reporting

SVS Tasks 　Reporting § Internal Reporting Amazon JP社内向けのGVやIDQなど関連レポートの更新作業です。

SVS Tasks 　Site Merchandizing § LP (Landing Page) § Content Symphony-QP , HQP , Sparkle § COOP Creation (CO-OPerative marketing program Creation) § PAWS (Promotion Approval Workflow Service) § Email

SVS Tasks 　Site Merchandizing § Landing Page Related (LP ; COOP ; PAWS) 契約のセラー、または社内依頼でタイムセールやサイバーマンデー等大型セール用特集ページといったLP（ランディングページ）を作成します。実例： https: //www. amazon. co. jp/b? ie=UTF 8&node=2129038051 https: //www. amazon. co. jp/b? node=5385706051 Gold Box（Best Deal）

SVS Tasks 　A+ § A+ Contents Creation/Upload Detail PageにA+ページの作成する作業です。

Agenda ◊ Amazon用� ◊ �� 架构 ◊ Task相关重要知� ◊ New Hire Learning Curve ◊ Samay Usage ◊ 附�

New Hire Learning Curve （For PCS & SVS） • 入� 第二周开始� 入� 期 5周的Learning Curve。 • 每周由internal trainer�� 新人的Productivity和QC成� ，并以� 件形式� 送� Training Team和CM。 • 关于两个Metrics的理解 q Productivity: ü 即作效率，是指每个CA在一天内可以更新/Check的ASIN的能力 ü � 算方法：Productivity=ASIN或TT数/Time （ASIN是指通� SC/GIM和VSS� 建或更新的ASIN� 数；Time是指Samay中� NIS 2的�� ） ü 各PL的Productivity Goal百分比( step by step) Metrics Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 SL 0% 30% 50% 70% 90% 100% Media 0% 30% 50% 70% 90% 100% Total CE 0% 30% 50% 70% 90% 100% L&L 0% 30% 50% 70% 90% 100% Cons 0% 30% 50% 70% 90% 100% q QC Score: 由Buddy按照QC Checklist� 新人的操作� 行�� 而算出的分数。 ü QC Goal: 100%

New Hire Learning Curve （For PCS & SVS） • 如Miss Goal，Internal Trainer会与buddy和new hire了解情况，分析new hire不达� 的root cause并take action。 • Learning Curve期� ，至少参加一次workshop。 q � 新人一个� 一提� 的�� 。 q 由buddy, internal trainer, trainer一起来� 新人所学task� 行提� ，考� 新人� 知� 的理解。 q �� 新人的学� 情况，哪些地方需要改� 。

Agenda ◊ Amazon用� ◊ �� 架构 ◊ Task相关重要知� ◊ New Hire Learning Curve ◊ Samay Usage ◊ 附�

Samay-Omni（时间追踪具） ü 同时该数据也会作为每年年度review的依据，会影响我们的薪资调整。 ü 新人从入职第二周开始进入 2个月的learning curve，并由组内internal trainer追踪每周的productivity；计算方法： productivity=“TT数/asin数”除以“处理TT时间/创建&更新asin时间”） u 实践操作： ü User Profile用户信息设置 ü Agent Status 用户状态 ü 特别注意 u Manager权限: v Manager Role quick link: https: //tt. amazon. com/quicklink/Q 000067968 v Manager Report: http: //www. rbs-app-win-02. com/Reports/Pages/Report. aspx? Item. Path=%2 f. Omni%2 f. LM%2 f. User. Activity

u实践操作：登陆系统： http: //omni-rbs. corp. amazon. com/Applications/Labor. Mgmt/Agent. Status. Page. aspx

Agenda ◊ Amazon用� ◊ �� 架构 ◊ JP Task相关重要知� ◊ New Hire Learning Curve ◊ Samay Usage ◊ 附�

附录 1：System简介及链接 System Selection Central Link https: //selection. amazon. com Vendor Central https: //vendorcentral-portal-jp. amazon. com/gp/vendor/item-submission-mgr/search. Bulk. Item. Submissions. html/3789265773 -8812554? *Version*=1&*entries*=0&ie=UTF 8 VSS作�用 Y RSP https: //rsp-portal-fe. amazon. com/portal/#url=http%3 A%2 F%2 Frsaw 2 -rbs-prodpdx. amazon. com%2 Fstatic%2 Ftoolviews%2 Fwip. html&tool. Id=batchptiassignment&page. Type=3 VSS作�用 Y Vendor Master BIW Alaska https: //vendormaster. amazon. com/vm/jsp/Vendor. Query. Form. jsp https: //biw-fe. amazon. com/search. Asin. Form. html https: //alaska-fe. amazon. com/index. html Y Y Y CSI RTIP https: //csi. amazon. com/view https: //rtip. amazon. com/exec/welcome Vendor信息确�用 �存状况确�用商品信息�� 用（ Retail&3 P）商品信息�� 用（Retail） Timesheet Image Assist https: //rbs-nistimesheet. dub. amazon. com/NIS_Timesheet/rbs. do https: //image-assist. amazon. com/ 作�数量�� 用 Image相关作�用 Y Y Samay TT http: //omni-rbs. corp. amazon. com/Applications/Labor. Mgmt/Agent. Status. Page. aspx https: //tt. amazon. com 作事�� 用提交�� 和管理故障用 Y Y Paragon https: //paragonfe. amazon. com/gp/stores/www. amazon. jp/gp/signin. html/? signin. non. Gp. Landat=1&signin. landat=%2 Fhz%2 Fl obby �� Vendor用 N Browse Decoder Data Augmenter Darwin https: //browse-query-editor-fe. aka. amazon. com/? marketplace. Id=6 https: //csi. amazon. com/app/index. html https: //darwin-corrections. amazon. com/#/ 修改�面信息用 3 P属性上�&修正用系� Merge ASIN用 N N N RBS SOP Pandash Where's my ASIN https: //portal 2010. amazon. com/sites/RBSSOP/default. aspx https: //pandash. amazon. com/ https: //a 9 -search-client-tools. amazon. com/help RBS SOP保存用 Hazmat ASIN确�用 Trouble Shooting用 N N N Retail Catalog Troubleshooting Guide https: //csi. amazon. com/diag/Retail_Catalog_Troubleshooting_Guide? resource. Path=Retail_Catalog_Troubleshooting_ Guide&diag_run_id=7 f 227520 -8806 -42 cb-88 bf-028 a 1 db 7 b 482 Trouble Shooting用 N Manual: \antdept-asPEK 10DEPT 2RBSTrainingProgramsCN RBS System Manual Description Catalog change作�用 Manual N Y Y

附录 2：ACES（Kaizen）介绍 Amazon Customer Excellence System--�� 卓越客� 体� 系� • • • Wiki: https: //w. amazon. com/index. php/CN_RBS_ACES 主� ： https: //portal 2010. amazon. com/sites/cnrbsaces/Site. Pages/Home. aspx 目的：持�� 化流程，提高信息� 量。�� 人成本。提升改善流程与解决�� 的能力。每一位� 都要看到�� 解决�� 的公司文化。提出方式：通� 以下Share. Point提出 https: //portal 2010. amazon. com/sites/cnrbsaces/Lists/Kaizen%20 Pipeline%2020171/team%20 review. aspx �� 人：Internal SME � 励机制：有效改善主做、提出、参与均有加分每季度一次Kaizen Star�� ，�� 者有�

附录 4：Training体系

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