Rapid Process Assessment Overview Rapid Process Assessment Overview

Rapid Process Assessment Overview

Rapid Process Assessment Overview • Ultriva’s Rapid Process Assessment (RPA) consists of a structured Business Process Analysis (BPA) engagement focused on a specific process environment led by a seasoned business analyst trained on the latest BPA solutions. We differentiate our RPA engagement from those of traditional consulting companies in the following ways: – Low Cost… our engagements are from 3 to 5 days not the 4 to 6 weeks typically required by most consulting companies – Actionable Business Intelligence… deliverables from our engagements provide business and technical decision makers with the information they need to make informed decisions on priorities and investments immediately following the engagement – Creation of a Process System of Record… we leave behind everything your organization needs to manage your process on a go-forward basis – Re-usable Engagement Artifacts… all deliverables from our engagements run on native Microsoft desktop solutions (Visio/Excel/Power. Point) 2

Customer RPA Support Requirements • Ultriva consultant(s) will facilitate each process mapping and analysis event. Each process mapping and analysis event will last approximately 3 – 4 hours. • The following customer resource participation will be required in each process mapping and analysis session: – Process Owner: This individual has overall operational and financial responsibility for the process area/business process being assessed. – Process Leader: This individual manages the team of resources that are responsible for the day-to-day execution/support of the process area/business process being assessed. – Process Expert(s): This individual(s) have responsibility for successful execution of the business process. • Customer must provide the following facility support: – – 3 Pre-cleared access to plant. Dedicated conference room for the three day RPA event. Overhead projector. Dry erase board and pens.

Customer Data Requirements The following information will be requested during each process mapping and analysis session: • Resource type and mix for each process • Resource cost rates for each resource engaged in the process • Available production hours i. e. hrs. per work period, work periods per day, days per week) • Customer demand (a. k. a. ‘Arrival Rate’) for the process • Description of ‘Process Activities’ (a. k. a. Process Steps or Tasks) • Quantitative process metrics for each process activity to include: – – – – • • • Process Stations (number of people performing the process) Process Duration (total time from process input to process output) Process Time (total time spent performing work) Process Yield (a. k. a. first-time-right in transactional settings) Value Class i. e. VA, NVA but Required Percent Value Added Time Incident(s) of the ‘ 7 Wastes’ Line-of-business (“LOB”) systems used in support of process Process and system key performance indicators (a. k. a. KPI) ‘Business Intelligence’ tools/reports used to monitor/manage the process Note: ‘Process Duration’ & ‘Process Time’ can be in the form of a ‘Constant’, ‘Range’ or ‘Estimate’ 4

RPA Schedule • Day 1 – RPA Project Kick-off – Plant Tour – Current-state Mapping & Analysis • Material Forecasting/Planning • Material Procurement • Day 2 – Current-state Mapping & Analysis • • • Day 3 Supplier Management Material Receiving Inventory Control 3 PL/Consignment Management – Management Review of Preliminary Assessment Results – Edits/Revisions to Assessment – RPA Management Outbrief with Executive Sponsor and RPA Participants 5

Rapid Process Assessment Overview 6

Rapid Process Assessment Methodology Rapid Process Assessment 1. Create a flowchart (process map) of current state process. 2. Conduct interviews with process subject matter experts (SME’s) and staff to 6. Produce validate the process map and gather Management Report estimates of current performance characteristics. 3. Analyze the quantitative process performance metrics (i. e. Time, Cost, 5. Design Resource Utilization, Service Level, etc. ) Future-state & Compare 4. Identify, categorize and prioritize process/systems improvement opportunities 5. Design the future-state process and perform comparative analysis to current state. 6. Summarize findings and recommendations and create management outbrief report 1. Draw Flowchart 2. Interview SMEs & Capture Metrics Rapid Process Assessment 4. Capture Improvement Opportunities 3. Analyze Performance

Rapid Process Assessment Supports DMAIC M A easure Configure Flow Chart with Process Attributes & Capture Process Metrics D efine Create Flow Chart of Current-state Process 8 nalyze Perform Summary and Detailed Analysis of Current-state Performance Materials Management Processes I mprove Design Improved Process, Perform Comparative Analysis, Validate & Report to Management C ontrol Audit New Currentstate & Repeat Improvement Cycle As Required

Define: Create Flow Chart of Current-state Process Analyze Measure Define Improve Process. View & Microsoft Visio Start with an Existing Process Flowchart Control Create a New Process Flow Diagram OR

Measure: Configure Flow Chart With Process Attributes Analyze Measure Define Improve Process. View & Microsoft Visio Control Sample Process Attributes Shape Data • Resource Cost • Resource Type(s) • Process Duration (a. k. a. Cycle Time) • Process Time (Time spent working on task) • Batch Size, VA/NVA Contribution, Process Yield, etc.

Measure: Capture Process Metrics & Path Probabilities Analyze Measure Define Improve Process. View & Microsoft Visio Control • Process performance depends on the characteristics of the activities • Process. View allows time/cost estimates : Most Likely, Minimum and Maximum • Process. View examines all possible process paths and their relative frequency to calculate the summary process statistics

Analyze: Identify Time, Cost and Resource Drivers Analyze Measure Define Improve Process. View & Microsoft Visio How Long Does it Take? How Much Work is Involved? How Much Does it Cost? Control

Analyze: Identify the Bottleneck & Impact of Queuing Process. View Pro Analysis • Capacity Analysis • Service Level Analysis • Resource Utilization Analysis • Bottleneck Identification • Queuing Analysis • Throughput Analysis • Other types of Analysis Analyze Measure Define Improve Process. View & Microsoft Visio Control Excel Report

Analyze: Compare Base Case vs. Alternate Scenario Flowcharts Analyze Changes in Performance Metrics Analyze Measure Improve Run a Process. View Comparison Report Define Process. View Control Use Process. View Paths Report to define the Base Case: Repair Unit at the Depot Define Alternate Scenario

Improve: Capture Improvement Opportunities & Details in Visio Analyze Measure Define Improve Process. View Control Process. View helps you capture information about each Improvement Opportunity Add Improvement Opportunity Shapes to the Flowchart

Improve: Produce Automated Management Outbriefs in Power. Point Analyze Measure Define Improve Process. View Select Management Outbrief Report Process. View Writes Outbrief to Select Improvements for Reporting Power. Point Control Process. View

Next Steps Contact us to schedule your assessment today: Greg Messler gregm@ultriva. com 972 -989 -9817 Ultriva Main Office ultrivasales@ultriva. com 408 -248 -9803 17