RAPID DEVELOPMENT DEPLOYMENT OF A UBIQUITOUS COMPUTING ENVIRONMENT

RAPID DEVELOPMENT & DEPLOYMENT OF A UBIQUITOUS COMPUTING ENVIRONMENT: THE URSINUS COLLEGE EXPERIENCE John P. King, Ph. D. Chief Information Officer Ursinus College Copyright John King, 2001. This work is the intellectual property of the author Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author. URSINUS COLLEGE Computing Initiative For Student Achievement

ABOUT URSINUS COLLEGE • Character: Independent liberal arts • Founded: 1869 • Location: Collegeville, Pa. , 28 miles northwest of Philadelphia • Enrollment: 1, 334 students (1259 FTE) • Student Demography: 47 percent men, 53 percent women; students from more than 26 states and 20 foreign countries. • Average SAT Scores: 1202 • Faculty: 137 faculty, 94 percent of (104) full-time faculty hold terminal degree • Student/Faculty Ratio: 12: 1 • Campus: 168 acres, 59 buildings. • Endowment: $100. 3 million • Annual Operating Budget: $34 million (E&G, $28 million) • Information Technology Budget (excludes voice): $2. 25 million (6. 6% of total budget. 8. 0% of E&G) • Residential character: 95% of students live on campus • Academic environment: 14 prestigious honor societies including Phi Beta Kappa • After Ursinus: Within five years of graduation, 75 percent of Ursinus graduates enter graduate and professional schools.

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URSINUS COLLEGE: 2001 §RICH, ROBUST UBIQUITOUS COMPUTING ENVIRONMENT §INNOVATIVE USES OF TECHNOLOGY IN TEACHING & LEARNING URSINUS COLLEGE Computing Initiative For Student Achievement

URSINUS COLLEGE: 1998 §MODEST INFORMATION & INSTRUCTIONAL TECHNOLOGY RESOURCES §TRADITIONAL/LOW LEVEL USES OF TECHNOLOGY IN TEACHING & LEARNING URSINUS COLLEGE Computing Initiative For Student Achievement

URSINUS COLLEGE: 2001 §COMMITMENT TO TECHNOLOGY PROGRAM §Operating and Capital Budget §IT Operating Budget 8% of E&G Budget §Capital Budget Support for Infrastructure Improvements §Staffing § 16 FTE § 3 Dedicated Instructional Technology Support Staff for Humanities, Social Sciences & Sciences §Strong Student Assistant Program §Residence Technology Consultants, Project Tech. Consult. , Comp. Technicians, Help Desk Consult. URSINUS COLLEGE Computing Initiative For Student Achievement

URSINUS COLLEGE: 1998 §NO ESTABLISHED TECHNOLOGY PROGRAM/PLAN §Operating and Capital Budget §IT Operating Budget 2. 3% of E&G Budget §Nominal Capital Budget Support for Infrastructure §Staffing § 5. 5 FTE §Limited Student Assistants Program §Primarily for “Monitoring” Computing Labs URSINUS COLLEGE Computing Initiative For Student Achievement

URSINUS COLLEGE: 2001 STAFFING URSINUS COLLEGE Computing Initiative For Student Achievement

URSINUS COLLEGE: 1998 STAFFING URSINUS COLLEGE Computing Initiative For Student Achievement

URSINUS COLLEGE: 2001 §NETWORKED CAMPUS §Gigabit Ethernet Backbone § 10/100 Switched to ALL Locations §Offices, Classrooms, Study Areas, Etc. §Lounges, “Port per Pillow, ” Etc. §Wireless §Athletic Fields & Facilities § 6 MB Internet Connection (4 bonded T-1 s) URSINUS COLLEGE Computing Initiative For Student Achievement

URSINUS COLLEGE: 1998 §BASIC NETWORK INFRASTRUCTURE § 100 MB Backbone §Shared 10 MB to Stations §Offices & Residence Halls Wired § T-1/Frame Relay Internet Connection URSINUS COLLEGE Computing Initiative For Student Achievement

URSINUS COLLEGE: 2001 §LAPTOP PROGRAM: STUDENTS §Provided to all Entering Students as Part of Tuition §Custom Ursinus Software Load §Two-Year “Refresh” Model §Freshmen §Rising Juniors Return Old & Receive New §Transfers On Schedule Based Upon Classification §Ink-Jet Printer Provided with Laptop URSINUS COLLEGE Computing Initiative For Student Achievement

URSINUS COLLEGE: 2001 §LAPTOP PROGRAM: FACULTY §Provided to all Full-Time Faculty §Custom Ursinus Software Load §Two-Year “Refresh” Model §Ink-Jet Printer Provided with Laptop §Phasing In Distribution to Part-Time Faculty as Well URSINUS COLLEGE Computing Initiative For Student Achievement

T URSINUS COLLEGE: 2001 LAPTOP PROGRAM §Model: Dell Latitude C 500 §Celeron 700 Mhz § 14. 1 inch XGA Active Matrix Display § 128 MB RAM §Integrated 10/100 Ethernet, 56 K Modem §Two Spindle § 10 GB HD & Swappable/Modular CD, Floppy §Touch Pad & Track Stick URSINUS COLLEGE

T URSINUS COLLEGE: 2001 LAPTOP PROGRAM §Custom Software Load §Microsoft Campus Agreement §Windows 2000, Office 2000, Publisher, Front Page, Etc. §Exchange/Outlook Mail Client §Internet Tools (Adobe. Real Player, Etc. ) §Specialized Software (Derive, Etc. ) URSINUS COLLEGE

URSINUS COLLEGE: 1998 §Distributed Instructional Computing Labs § 486, Pentium I §Variety of Faculty/Staff Workstations § 386, 486, P I §Vax Mail, File Share Services, Etc. §Established Web Presence URSINUS COLLEGE Computing Initiative For Student Achievement

URSINUS COLLEGE: 2001 §FACILITIES §“Smart Classrooms” §Electric & Network Connections Per Seat In Most Fixed Seating Classrooms and on Science Lab Benches §Faculty Multimedia Development Resource Center §Student Multimedia Development Center §Evolving from Traditional Computing Labs to Specialized Work Station Clusters URSINUS COLLEGE Computing Initiative For Student Achievement

URSINUS COLLEGE: 1998 §FACILITIES §Two “Smart” Classrooms §No Network Access in Other Classrooms, Study Spaces, Etc. §Network Access in Library from Public Terminals & Labs § 1 Functioning PC Lab in Library & 1 Declining Mac Lab URSINUS COLLEGE Computing Initiative For Student Achievement

URSINUS COLLEGE: 2001 §INSTRUCTIONAL TECHNOLOGY SUPPORT §Budget, Staff, Facilities §Multimedia Development Hardware & Software §Blackboard Course Management & Portal System §Workshops §“Technology Explorations” §Showcasing Faculty Use of Technology at Board Meetings §Joint Faculty-Staff Projects and Presentations URSINUS COLLEGE Computing Initiative For Student Achievement

URSINUS COLLEGE Computing Initiative For Student Achievement

URSINUS COLLEGE: 1998 §MINIMAL ACADEMIC COMPUTING SUPPORT §Basic PC & Mac Technical Support §Word Processing, Spreadsheet, Etc. Training URSINUS COLLEGE Computing Initiative For Student Achievement

URSINUS COLLEGE: 2001 §ADMINISTRATIVE INFORMATION SYSTEMS §Client-Server §Evolving Web Interface §Streamlining Student Services §Streamlining Student/Faculty Academic Support Services URSINUS COLLEGE Computing Initiative For Student Achievement

URSINUS COLLEGE: 1998 §ADMINISTRATIVE INFORMATION SYSTEMS §Aging Batch Systems URSINUS COLLEGE Computing Initiative For Student Achievement

URSINUS COLLEGE: 2001 §HELP DESK §Professional & Student Staff §Tracking System §Physical Location Staffed 8: 00 AM – Midnight §E-Mail & Web Requests for Service Provide 24 X 7 Support §Residence Technology Consultants Provide 24 X 7 Support §On-Call for 24 X 7 Support §Automated Alerts/Pages to Staff for Network Problems URSINUS COLLEGE Computing Initiative For Student Achievement

URSINUS COLLEGE: 1998 §HELP DESK §Telephone Number to Leave Voice Mail Messages URSINUS COLLEGE Computing Initiative For Student Achievement

URSINUS COLLEGE 1998 – 2001 COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT URSINUS COLLEGE Computing Initiative For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT WHY TECHNOLOGY? PEDAGOGICAL CONSIDERATIONS ØEnhance Teaching ØEnhance Learning …through §Interaction & Collaboration §Active Involvement §Communication §Presentation& Demonstration URSINUS COLLEGE Computing Initiative For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT SUMMER 1998 Senior Information Technology Officer Hired §Charge: Ursinus as a Liberal Arts College of Distinction That makes Exemplary Uses of Information Technologies §Reports Directly to President §Board Committee Adds Information Technology as Focus §Faculty & Admin Advisory Committee Structures Established URSINUS COLLEGE Computing Initiative For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT SUMMER 1998 OPPORTUNITIES §High Expectations From College Community §Therefore Support to “Make Things Happen” § 16 Million Dollar Science Center Renovation §Mellon Grant For Technology Use in Modern Languages URSINUS COLLEGE Computing Initiative For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT SUMMER 1998 OPPORTUNITY FOR IMMEDIATE ACTIONS §Equipment in 3 Labs Replaced & Software Upgraded §Equipment in Special Use Areas Replaced §Faculty & Staff Receive HW & SW Upgrades §Support Plan for Faculty, Staff & Students §Change in Focus from Reactive Fire Fighting to Proactive, Positive Support §Procedure for Immediate Residence Hall Network Connections §Network Upgrades URSINUS COLLEGE Computing Initiative For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT SUMMER 1998 OPPORTUNITY: SCIENCE CENTER RENOVATION (Fully Completed 1999) §Computers for Lab, Resource Center & Special Uses §All “Smart Class Rooms” with Elect. & Network per Seat §All Lab Benches with Electric & Network Ports §Lounges, Study Areas, Etc. all Wired §Network Backbone Upgrade to Gigabit Ethernet § 10/100 Switched to All Ports §Model for Other Buildings URSINUS COLLEGE Computing Initiative For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT SUMMER 1998 OPPORTUNITY: MELLON GRANT §Core Faculty Group Developing & Using Instruc. Tech. §Multimedia & Instructional Technology Devel. Resources §Traditional Mod. Lang. Lab Evolving §Lab & “Lab Manager” Moved from Dean to IT Area URSINUS COLLEGE Computing Initiative For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT SUMMER 1998 OPPORTUNITY FOR NEW INITIATIVES §Dialogue on Teaching & Learning with Technology §Required Resources? Required Support? §Insure Availability of Resources for Students, Fac. & Staff §Laptops? §Examination of Administrative Information Systems §Access to Info. & Improvement of Service Delivery URSINUS COLLEGE Computing Initiative For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT 1998 -1999: PLANNING TO DEVELOP & SUPPORT UBIQUITOUS & EFFECTIVE USES OF INFOMATION & INSTRUCTIONAL TECHNOLOGIES URSINUS COLLEGE Computing Initiative For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT 1998 -1999: PLANNING IDENTIFIED INSTRUCTIONAL TECHNOLOGY GOALS: §Actively Involve Faculty and Students in Teaching and learning. §Provide Tools that Put the Powers Of Direct Inquiry, Exploration and Dialogue In the Hands Of Teachers and Learners at Virtually Any Time and In Any Place. §Improve Ongoing Collaboration and Communication and Enhance Opportunities For Interaction Among and Between Faculty and Students. URSINUS COLLEGE Computing Initiative For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT §COMMUNICATIONS: A Wired Campus where Communication is Possible virtually at any Time and in Any Place. §COMMUNITY: An Ethical Environment Where Students Share Values, Challenge Ideas and Arrive at Collective Community Principles. § COMPUTER COMPETENCE: A Functional Environment Where High-Level E-Skills are the Standard for All Faculty and Graduates. §EQUAL ACCES TO COMPUTING FOR ALL: A College of Shared and Equal Means, where, Regardless of Financial Need, No One Is Left Behind. §TEACHING & LEARNING INNOVATION: An Intellectually Charged Environment Where Cutting -Edge resources Excite Faculty and Students with the Newest and Best Educational Technologies. URSINUS COLLEGE Computing Initiative For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT 1998 -1999: PLANNING IDENTIFIED LAPTOP PROGRAM AS A KEY ELEMENT FOR INSTRUCTIONAL TECHNOLOGY INITIATIVES URSINUS COLLEGE Computing Initiative For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT 1998 -1999: PLANNING WHY LAPTOPS? §Pedagogical Considerations §Enhance Teaching & Learning Through… §Presentation & Demonstration §Communication §Active Involvement §Interaction & Collaboration §Individualization (Re: Learning Styles) §Equity of Access URSINUS COLLEGE §Ubiquitous Access Computing Initiative For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT 1998 -1999: PLANNING WHY LAPTOPS? §Institutional Considerations §Competitive Advantage §Student Expectations & Admissions Recruitment §Faculty Recruitment §Student Performance/Experience §Tech Resource Availability & Use vis-a-vis Others §Technical Support Focus & Infrastructure Issues §Standardization §Reduce Number of Labs §Minimize Obsolescence Risk URSINUS COLLEGE Computing Initiative For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT STUDENT EXPECTATIONS/PERCEPTIONS Fall 2000 Freshman Survey § 48%: Laptop a Major Factor in Choosing Ursinus § 80%: Other Factors More Important § 35% Concerned About Limited Computer Experience §But 85%: No problems Meeting Demands § 76%: Able to Do Better Quality Work Because of Laptops § 72%: Prefer Doing Work With Computers § 76%: Greater Freedom in Doing Work Because of Laptop § 72%: Prefer Coursework with a Computer § 61%: Better Able to Pursue Goals with a Laptop § 88%: Will Benefit later Because of Laptop Program § 66. %; Look forward to Collaboration § 70%: Do NOT Feel that Laptop will Decrease Faculty Contact § 49%: Technology Makes Learning Easier § 62. %: Learning with Computers is More Interesting. URSINUS COLLEGE Computing Initiative For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT 1998 -1999: PLANNING IDENTIFIED ADMINSTRATIVE INFORMATION NEEDS: §Streamline Processes To Improve Services And Access To Information URSINUS COLLEGE Computing Initiative For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT 1998 -1999: PLANNING DETERMINED TECHNOLOGY INFRASTRUCTURE REQUIRED TO SUPPORT ACADEMIC & ADMINISTRATIVE PROGRAMS AND COMMITTED FUNDS TO DEVELOP THOSE RESOURCES URSINUS COLLEGE Computing Initiative For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT 1998 -1999: PLANNING DETERMINED STAFFING REQUIRED TO SUPPORT ACADEMIC & ADMINISTRATIVE PROGRAMS AND COMMITTED FUNDS FOR STAFFING PLAN URSINUS COLLEGE Computing Initiative For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT 1998 -1999: PLANNING DEVELOPED FINANCIAL MODEL TO SUPPORT INITIATIVES §Funded Through Increase In Tuition & Additions from E&G §Capital Funds for Catch-Up, Thereafter in Operational Budget §Tuition vs. Fee Model URSINUS COLLEGE Computing Initiative For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT 1998 -1999: PLANNING üCOMMITMENT TO MOVE FORWARD üPresident and Cabinet Involved & Committed ØINVOLVEMENT OF CAMPUS COMMUNITY ØCampus Planning & Priorities Committee ØFaculty Information Sessions URSINUS COLLEGE Computing Initiative For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT 1998 -1999: PLANNING §Basic Infrastructure §Campus Network §Classrooms §Instructional Technology Tools §Laptop Program Model §Support/Staffing §Funding/Financial Model §Commitment to Move Forward §Campus Involvement URSINUS COLLEGE Computing Initiative For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT 1998 -1999 §Continue Organization & Staff Development §Proactive Service & Support Orientation §New Staff Hires §Instructional Technologist § Network/Technical Services Staff §Administrative Systems Team §Help Desk Staff §Continue HW, SW & Network Upgrades URSINUS COLLEGE Computing Initiative For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT SUMMER 1999 §Laptops Distributed to Full-time Faculty §Training/Orientation for Faculty §Continue Network Upgrades §Gigabit Ethernet Extended §Switched 10/100 to Station Extended §Building & Network Wiring §Classrooms, Administrative Building §Exchange/Outlook Implemented URSINUS COLLEGE Computing Initiative For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT 1999 -2000 §Plan For Laptop Distribution to Students §Discussions with Current Students §Computer Lab Upgrades with Projection Units §Instructional Technology Support Development §Complete Implementation of Staffing Plan §IT Tools/Blackboard Implemented §Multimedia Development Resource Center §Extend Gigabit Ethernet & Switched 10/100 to Residences §Complete Implementation of Student Assistant Plan §Residence Technology Assistants §Project Technology Assistants §Help Desk & Technician Consultants §No More Lab Baby Sitting URSINUS COLLEGE Computing Initiative §Admin System Upgrade Planning For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT SUMMER 2000 §Complete Network Upgrades §Upgrade Internet Connection to 4 MB §Complete Building Wiring §Portable Projection Units for Laptop Use Purchased §Freshmen Orientation & Laptop Distribution §Successful Roll Out In Spite of Procurement & Vendor Support Issues §Faculty Conference §Keynote Address By David Brown §Faculty Break-out Sessions §First C/S Admin. System Implemented URSINUS COLLEGE Computing Initiative For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT 2000 -2001 §Revisit Laptop Vendor Selection §Procurement & Support Issues §Transactional Vendor Relationship §New Model/Vendor Evaluation §Multiple Vendors Including Initial Vendor §Value/Price-Performance §Partnership Opportunities §Student Involvement üNew Partnership with Dell §Summer 2001 and forward URSINUS COLLEGE Computing Initiative For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT 2000 -2001 §Network & Wiring Upgrades on “Normal” Schedule §Wireless Pilot §Continue Client Server Admin. System Implementations §Student Multimedia Development Center §Additions to Faculty Multimedia Development Center §Instructional Technology Initiatives §Curricular Changes §Faculty-Instructional Technology Staff Projects §Initial Evaluations of Laptop & Instructional Tech. Programs §Increased Faculty Involvement in Advisory Committee URSINUS COLLEGE Computing Initiative For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT SUMMER 2001 §Faculty-Staff Presentations §“Technology Explorations” for Faculty §Student Summer Fellows §“Normal” Schedule of Maintenance, Upgrades, New HW/SW purchases in Preparation for Academic Year §Preparation for Laptop Orientation & Distribution §Dell Support & Execution Flawless §Faculty Laptops Replaced with New Dells URSINUS COLLEGE Computing Initiative For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT SUMMER 2001 LAPTOP DISTRIBUTION Orientation/Distribution Sessions § 5 Sessions of ~80 Students Each §Introduction & Program Overview §Responsibilities & Policies §Break-Out Into 4 Smaller groups of 20 -25 §Laptops Labeled for Individual Students §Printer & Ursinus Resource CD §Hands-On With Laptops §Feature Overviews §Plug In Cables, Swap Modular Peripherals §Boot Up, Log In §Desktop, Navigation & Software Overview. URSINUS COLLEGE §Outlook & Blackboard Overview Computing Initiative For Student Achievement

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COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT 2001 -2002 §Upgrade Internet Connection to 6 MB §Packeteer, QOS, Improved Network Mngt. Tools §Rack-Mounted Servers, Exploration of NAS/SAN §Alden Grant for Additional “Smart Classrooms” §Faculty Advisory Committee Intensifies Discussion of Pedagogy, Program Evaluations §Streaming Media & Network Video Implementations URSINUS COLLEGE Computing Initiative For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT 2001 -2002 EMERGING ISSUES §Escalating Expectations: Faculty, Students, Admin, Staff §For Service, Support §For Results §Escalating Expectations: IT Staff §Instructional Technology Staff Frustrations With Faculty, Admin §Resources Are Not Unlimited §Routine of Operational & Project Mode, Smaller Scale Initiatives URSINUS COLLEGE §vs. Excitement of BIG New Initiatives Computing Initiative For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT OUTCOMES? §Instruction & Curriculum §Beginning Biology Curriculum §Intro Chemistry Lab §Economics & Bus. Admin. Teams, Case Work, DB Analysis §Modern Language Classes §Freshmen Seminar/Experience §“Science in Motion” §NSF Website on Biomechanics §Etc. §Student Work §Class Projects §Capstone Projects §Summer Fellows Projects §Electronic Portfolios URSINUS COLLEGE Computing Initiative For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT OUTCOMES? §Faculty Feedback On Teaching & Learning §In- and Out-of-Class Communication Improved w/Fac. & Stud. §Active, Student-Directed Activities & Projects §Increased/Improved Collaboration & Group/Team Projects §Student Presentations Improved §Out-of-Class Activities §Etc. §Faculty Feedback on Using Technology §“Just do it!” §“Start small, build as you go. ” §“Don’t get hung up on the technology. ” §“Make GOOD friends with your Instructional Technologist!” URSINUS COLLEGE Computing Initiative For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT OUTCOMES? §Student Feedback (from focus sessions) §“We are good buddies. ” (Referring to laptop. ) §“I don’t think it [my laptop] stays off for more than an hour, …unless I’m sleeping!. ” §“I don’t think I could survive without it. ” §Student Feedback: Spring Follow-Up § 69%: Laptop Provided Opportunity to Collaborate § 73%: Worked with Classmates on Projects with Laptops § 56%: Use Laptops for In-Class Projects § 59%: Because of Laptops had MORE Contact with Faculty § 54%: Blackboard Useful § 59%: Think Faculty Should Use Blackboard More URSINUS COLLEGE Computing Initiative For Student Achievement

COMPUTING INITIATIVE FOR STUDENT ACHIEVEMENT §DISCUSSION & PLANNING starts with: §Teaching, Learning , Pedagogy § Information Access & Service Improvements §NOT Technology §COMMITMENT & SUPPORT OF PRESIDENT & CABINET §And, OF COURSE, Campus Community §RESOURCES, RESOURCES §Be Ready to Support at all Levels & Establish Plans to Do So §Basic Infrastructure, Tools, Staff §Be Frank About Level of Needs & Ongoing Nature of Needs §Operational Budgets vs. Capital §BE FLEXIBLE & PERSERVERE §Recognize When Change Needed, Experiment, Borrow §MANAGE EXPECTATIONS URSINUS COLLEGE §IDENTIFY & SIEZE OPPORTUNITIES Computing Initiative For Student Achievement

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