RAPA 2015 Spring Meeting April 13 2015 Agenda

RAPA 2015 Spring Meeting April 13, 2015

Agenda o 1: 00 PM – 3: 00 PM n o Welcome and Introductions [Tom Hartlett, Chair] o Organization Update [Tom Hartlett, Chair] o Communications / Website [Tom Hartlett, Chair] o Financial Report [Kim Langstaff, Treasurer] o Planning [Stephanie Williams, Planning] o Initiatives Updates [Greg La. Rochelle, Vice-Chair] § § § [Genevra Pflaum, Lead] [Garfield Mc. Intyre, Lead] [Dalia Khoury, Lead] Data Initiative Risk Management Education o Committee and Initiative breakout sessions [All Attendees] o Committee and Initiative reports [Stephanie, Dalia, Evelyn, Kelly] 3: 00 Adjourn Day

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Organization update – Board of Governors n n n n Tom Hartlett – Chair Greg La. Rochelle – Vice Chair Shaun Downey – Past Chair Kim Langstaff – Treasurer Susan Whitehead – Secretary Stephanie Williams – Planning Chair Open position– Communications Chair

RAPA Organization update n 2014 Membership – 112 members in 2014 Fall Conference – Miami Beach, FL o 111 attendees, 2 nd largest attendance n 2015 Membership Renewals – o o 51 renewals through 4/1/15 9 new members n 2015 Officer election update o o Nomination committee formed – Slate to be finalized by June and communicated to members

Communications Committee • Responsible for web site management, social media management, and membership communications • Had limited membership in 2014 (3 members) • Chair resigned in November 2014 due to work commitments. • Member supporting website updates stepped down in January 2015 • Tom Hartlett currently managing communications, with support from Kim Langstaff and Stephanie Williams. • We need a volunteer to lead this committee going forward. • Decision made in January 2015 to request RFP’s for web site rebuild to enable end user content management and enhance functionality.

Website Initiative Overview Purpose Redesign the existing website www. reinsadmin. org to Members Tom Hartlett – Hartlett Consulting • Natalie Ho – Logiq 3 modernize the platform and provide added functionality. • Kim Langstaff, Hannover Re Logiq 3 has sponsored RFP development and project • Stephanie Williams, Hannover Re management. • Susan Whitehead – Sun Life • Genevra Pflaum – Hannover Re • Contract with Mediazeus to rebuild web site executed • Project timeline is 6 -8 weeks beginning mid April • New features to be implemented: • Redesign and reformatting of existing pages • Wordpress Content Management System – reduces need for technical support to update content • Website will be mobile device friendly • Online portal for administrator access and database • Registered user access to include member directory, training materials, internal communications, and online community forum. • Blog platform for article writing and sharing. • Google analytics for website tracking and analysis.

Treasurer's Report

Planning 2015 Fall Conference Sunday, October 18 th – Tuesday, October 20 th Phoenix Marriott Tempe at The Buttes Tempe, AZ Single/Double Room: $156 Rate guaranteed 3 days pre/post event, subject to availability. Rate expires September 25, 2015. For reservations call: 1 -888 -867 -7492 RAPA FALL CONFERENCE 2015

Planning o Presentations n Emerging Reinsurance Trend: Hybrid Products o Stephen Cooley – Aurigen Reinsurance Company n Data Quality: Obsessed With Data… And For Good Reason o Genevra Pflaum, Moderator – Hannover Re o Evelyn Bradanovich – Pacific Services Canada Limited o Ellen Fedorowicz – Jackson National Life Insurance Company o Lisa Sher – SCOR Global Life Americas n The Future of Data Privacy and Security in Reinsurance and Beyond o Simon Bell, Moderator – LOGi. Q 3 n Attracting and Retaining Resources o Tonya Blackmore – Pacific Services Canada Limited n Roundtable Discussions

Initiatives Strategy Purpose: To improve the effectiveness and efficiency of RAPA member's reinsurance understanding and processes. The initiatives work streams provides the opportunity for members to work together on education, training, and to benefit from robust collaboration with industry experts within the working groups. Thinking of a new initiative? Submit your suggestion to Tom Hartlett [tom@hartlettconsulting. com] or Greg La. Rochelle [greg. larochelle@rbc. com] Want to join an Initiative? Just contact one of the leads Education: Dalia Khoury, Optimum Re Dalia. Khoury@optimumre. com Data: Genevra Pflaum, Hannover Re Genevra. Pflaum@hlramerica. com Risk: Garfield Mc. Intyre, Munich Re GMc. Intyre@munichre. com Website: Tom Hartlett, Hartlett Consulting tom@hartlettconsulting. com

Data Initiative Overview Purpose Create a document for Guidelines for Reinsurance Members Genevra Pflaum, Hannover Re • Rhonda Nielsen-Jackson, Hannover Reporting, in essence a document of best practices for • Ellen Fedorowicz, Jackson National specific areas of reinsurance administration and data • Rajesh Kavuru, Swiss Re quality. • Betsy Russell, Munich Re • Lisa Sher, Scor Re The document includes information, samples and realistic • Melinda Bynoe, Hannover Re scenarios. Topics: • Robert Mc. Closkey, RBC Insurance • Par Kambo, RBC Insurance • Lynn Martone, Swiss Re • Laurie Barrett, Amica • Duane Pfaff, ING Re • Diana Aversa, Pacific Life • Grace Sirianni, Munich Re • Evelyn Bradanovich, Pacific Services • Dzan Dinh, Munich Re • Eileen Ah-Fat, Canada Life • Karen Lipka, RGA • Michael Barnett, m. L 3 global • Jennifer Atlee, Hannover Re § Reporting Issues § Communication/Notifications § Data Quality § Conversions § Taking a Treaty from paper to system implementation § Samples of typical reinsurance reporting, i. e. Policy Exhibit, Transaction files, etc

Data Initiative Deliverables & Milestones 1) Version 1 was rolled out at the 2014 RAPA Fall Meeting 2) Version 2 is currently available on the RAPA website @ http: //www. reinsadmin. org/data_learn_more. html Version 2 contains 3 new sections in Reporting Issues including: s eline Guid ance r u s in Re rting Repo i) Changes in Policy Number ii) Inforce and Transaction Not Reconciling iii) Partial Reporting 1) The other sub groups are working on: A. Conversions group – Partial conversions, Inter-company conversions and Exchanges B. Data Quality – Glossary of Terms including definitions, applicable lines of business and appropriate report/file for each field to be included in C. Notifications/Communication – Complete the new client reporting package, guidelines for what to include with claims submittals, and reserve sample reporting 2) Will produce Version 3 with the above items for the 2015 RAPA Fall Meeting

Risk Management Initiative Purpose To develop tools and techniques to provide guidelines on reinsurance risk management methodology and approach. Particularly relating to risk Members Garfield Mc. Intyre, Munich Re • Jennifer Atlee, Hannover Re • Laurie Barrett, Amica • Barbara Beicker, USAA • Isabelle Calderon, Genre • Anthea Cote, Munich Re • Laura D’andrea, Prudential • Amalia Figueiras, Prudential Assess COSO’s Risk Management Framework and its use for • Nancy Forry, Ohio National Reinsurance Administration functions • Sophie Lajeunesse, Munich Re ii. Develop a risk assessment tool for RAPA members to leverage • Shawn Murphy, Swiss Re iii. Assess & develop a risk based audit plan • Ricky Peterson, Munich Re iv. Identify and catalogue industry leading reinsurance auditing • Kelly Priest, Logiq 3 practices • John Whitaker assessment, and auditing and compliance reviews of the reinsurance administration function of the direct writers, reinsurers and retrocessionaires. This initiative is divided into two sub-teams with focus on: i) Reinsurance Administration Risk Assessment ii) Reinsurance Administration Audit and Compliance Reviews Areas of focus for 2015 include: i. v. Provide relevant training to RAPA members on the risk management framework and risk based audit planning Deliverables & Milestones Ø Intent is to further brainstorm the above deliverables during (Jan – June 2015) Ø Build out the relevant tools and techniques during (July – Dec 2015) Ø Distribute & develop tools as well as provide cross training on their use (likely during 2016)

Education Initiative Purpose Develop training material presented as a workflow chart for Members Dalia Khoury, Optimum Re • Ann Grace, Manu Life • Brenda Warner, Canada Life • Deidre Ward, Swiss re charts. • Diana Aversa, Pac Life Deliverables & Milestones • Judy Brillert, Canada Life • Julie Dee Faris, CSC • Kim Brabham, Hannover re • Maribet Toledo, Lincoln Financial • Pat Ellis, RGA • Patty Bailey, Manu Life • Paula Boswell-Beier, RGA different processing functions and ultimately have case study to illustrate the impact of processing by using the workflow Phase One Ø New Business/New treaty set up We have 3 sub-groups presenting the 3 different layers: • Sub Group 1 – Direct by Q 1 2015 (Vivian Tseng) • Sub Group 2 – Reinsurance by Q 1 2015 (Diana Aversa) • Vivian Tseng, john Hancock • Sub Group 3 – Retrocessionaire Q 1 2015 (Pat Ellis) • Vu Nguyen, Prudential

Education Initiative Target Audience Rapa Web site Training material for newbies Developing Resources Deliverables & Milestones Phase Two Ø Changes /Maintenance/Termination We have 3 sub-groups presenting the 3 different layers: • Sub Group 1 – Direct by Q 3 2015 • Sub Group 2 – Reinsurance by Q 32015 • Sub Group 3 – Retrocessionaire Q 3 2015 Members Looking for volunteers and members to lead the new subgroups in Phase two

Education Initiative NEWS FLASH!! LOMA online courses for Reinsurance supplement now at a reduced cost of $100! Note: Reinsurance 101 presentation on the RAPA website

Breakout Sessions 1. Executive o Tom Hartlett 2. Planning o Stephanie Williams 3. Data Quality Initiative o Evelyn Bradanovich 4. Risk Management Initiative o Kelly Priest 5. Education Initiative o Dalia Khoury